{ "ucid": "21112178875762061", "call_date": "2026-09-07", "start_time": "2026-09-07 10:37:00", "end_time": "2026-09-07 10:43:08", "duration_sec": 368, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa776e8352b0c0b3c8c55b2e4ebe9c7bf.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 777, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875762061__DIAa776e8352b0c0b3c8c55b2e4ebe9c7bf.mp3", "audio_bytes": 1065960, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 355.32, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello, Dhyana Constructions?\n[6s] CUSTOMER: Yes. (हाँ।)\n[7s] AGENT: Yes, I am Rishabh Mehta calling from JSW One. You were searching for some material in PPGL products? (जी, ऋषभ मेहता बात कर रहा हूँ JSW One से। आप कुछ PPGL products में कुछ सर्च सर्च कर रहे थे मटेरियल का?)\n[12s] CUSTOMER: Yes. (हाँ।)\n[12s] AGENT: Yes sir. So like, what are your dimension requirements? (हाँ सर। सो लाइक ये कैसा आपका क्या dimensions में requirement है?)\n[16s] CUSTOMER: Do you provide cutting or not? (कटिंग आप देते हो के नहीं देते हो?)\n[18s] AGENT: Yes, we do, sir. We are from JSW itself. (हाँ देते हैं सर। We are from JSW itself.)\n[20s] CUSTOMER: No, do you provide it with cutting? (नहीं, कटिंग के साथ देते हो?)\n[21s] AGENT: Yes, you need it in sheets, right? (हाँ, आपको sheets में चाहिए ना आपको?)\n[23s] AGENT: Both, both. We provide slitted as well as coil, sir. What do you need? (दोनों भी, दोनों भी। Slitted भी देते हैं और coil भी देते हैं सर। आपको क्या चाहिए?)\n[26s] CUSTOMER: With cutting, what is the rate with cutting? (कटिंग के साथ, कटिंग के साथ क्या rate है?)\n[28s] AGENT: I will have to check the rates, the market is not open yet. I can see your requirement. Okay? So these dimensions, what are the dimensions? .47 into 1220, correct? This is it, right? (मुझे rates चेक करने पड़ेंगे, अभी मार्केट अभी ओपन नहीं हुआ है। आपका requirement दिख रहा है मुझे। Okay? तो ये dimensions, dimensions क्या है? .47 into 1220, correct? यही है ना?)\n[35s] CUSTOMER: Yes, this is it. (हाँ, यही है।)\n[36s] AGENT: Okay, and how many tons of material do you need? (Okay, और कितना टन चाहिए आपको मटेरियल?)\n[40s] AGENT: Hello?\n[41s] CUSTOMER: Yes, yes, this is it. (हाँ, yes, यही है।)\n[42s] AGENT: Yes, how many tons? Do you need five tons? (हाँ, कितना टन? पाँच टन चाहिए आपको?)\n[45s] AGENT: Hello?\n[46s] CUSTOMER: Yes, need five tons, five tons. (हाँ, पाँच टन चाहिए, पाँच टन।)\n[47s] AGENT: And which color do you need? Brick red? (और ये कलर कौनसा चाहिए? Brick red?)\n[49s] CUSTOMER: Brick red, yes.\n[50s] AGENT: Okay, okay. Alright. You need this in sheets, right? I'll just... in sheets, right? Okay, I'll process it further and tell you the pricing in a while, okay? (Okay, okay. ठीक है। ये sheets में चाहिए ना आपको? मैं एक बार आगे... sheets में ना? ठीक है, मैं आगे process करता हूँ और आपको pricing बताता हूँ थोड़े टाइम में, ठीक है?)\n[55s] CUSTOMER: Okay. (ठीक है।)\n[56s] AGENT: I'll ping you on WhatsApp, okay? So if there's anything, I'll talk to you on that. (मैं आपको WhatsApp पे ping कर देता हूँ, ठीक है? तो कुछ रहेगा तो उसमें मैं आपसे बात कर लूँगा।)\n[59s] AGENT: Your, your good name sir? (आपका, आपका good name सर?)\n[61s] CUSTOMER: Dhaval Savani. (धवल सवानी।)\n[62s] AGENT: Dhaval Savani. Okay, okay. And where do you need the delivery, sir? (धवल सवानी। Okay, okay. અને તમને ડિલિવરી ક્યાં ગાડી જોઈએ છે સાહેબ?)\n[64s] CUSTOMER: Need delivery... no, Khambhat... अरे, what Khambhat, Barwala Botad. (ડિલિવરી જોઈએ... નઈ ખંભાત... અરે ખંભાત શું, બરવાળા બોટાદ.)\n[67s] AGENT: You will have to send me the address. I am sending you a message on WhatsApp, you send me the address once. (મને તમે એડ્રેસ મોકલવું પડશે. હું તમને WhatsApp પર નાખું છું, તમે મને એડ્રેસ મોકલી દેજો એકવાર.)\n[71s] CUSTOMER: Okay.\n[72s] AGENT: Okay, because all our pricing is with delivery. (ઓકે, કારણ કે અમારી બધી પ્રાઇઝિંગ જે હોય છે ને, વિથ ડિલિવરી જ હોય છે અમારી.)\n[75s] CUSTOMER: No no, delivery. I'll send you the address. (ના ના, ડિલિવરી. હું તમને એડ્રેસ નાખું.)\n[77s] AGENT: Okay, I have pinged you on WhatsApp. And sir, what do you make? This you... (ચાલશે, તમને મેં પિંગ કરી નાખ્યું છે WhatsApp પર. અને તમે સાહેબ શું બનાવો છો? આ તમને...)\n[80s] CUSTOMER: Uh... sheds, the school sheds, that. (અ... શેડ, સ્કૂલના શેડ હોય ને એ.)\n[82s] AGENT: School sheds. Roofing sheets basically. (સ્કૂલના શેડ્સ. Roofing sheets basically.)\n[83s] CUSTOMER: Yes, roofing sheets. (હા, roofing sheets.)\n[84s] AGENT: So do you manufacture it yourself or how is it for you? (તો એ તમે પોતે મેન્યુફેક્ચર કરો છો કે પછી કેવું હશે તમને?)\n[87s] CUSTOMER: No no, it's our own manufacturing. (ના ના, અમારું પોતાનું જ બનાવટ છે.)\n[89s] AGENT: Okay, great, great. That's fine. And what is your monthly procurement, how many tons do you take monthly? (ઓકે, ગ્રેટ, ગ્રેટ. ચાલશે. અને તમારું મંથલીનું શું પ્રોક્યોરમેન્ટ, કેટલું ટન તમે લો છો મંથલી?)\n[92s] CUSTOMER: I can't say monthly, but yearly we take around 50-60 tons. (મંથલી તો નહિ બતાવી શકું, પણ યરલી અમે છે ને, 50-60 ટન લઈ લઈએ છીએ.)\n[96s] AGENT: Okay. And... and... or do you take anything in HR, CR? In HR coils, CR coils? (Okay. અને... અને... और HR, CR में कुछ लेते हैं? HR coils, CR coils में?)\n[99s] CUSTOMER: No, not in that. Sheet... no, not in that. We take those box pipes. (नहीं, वो उसमें नहीं है। शीट... नहीं, उसमें नहीं। वो box pipe वो लेते हैं।)\n[103s] AGENT: I don't have box pipes. Then there's TMT used in construction. (Box pipe तो नहीं है मेरे पास। फिर बाकी कंस्ट्रक्शन में लगने वाला TMT है।)\n[106s] CUSTOMER: Your TMT is not approved for us. (TMT हमारे में आपने अप्रूव नहीं है आपका।)\n[109s] AGENT: Oh. (अच्छा।)\n[109s] CUSTOMER: That for us becomes 300-350, 400-500 tons. It can be more than that too. (वो तो हमारा 300-350, 400-500 टन हो जाता है। उससे ज्यादा भी होता है।)\n[112s] AGENT: So look, which material do you take, then I can give you that because our JSW One... (तो हमारा देखिए, आप कौन सा कौन सा मटेरियल का लेते तो मैं वो दे सकता हूँ आपको क्योंकि जो हमारा जो है ना JSW One...)\n[116s] CUSTOMER: No, listen to me. Your JSW, right, it's not in our approved material list, understood? (નહિ, મારી વાત સાંભળો. તમારું જે JSW છે કે નહિ, અમારું એપ્રુવ મટીરીયલ લિસ્ટ હોય ને એમાં નથી, સમજ્યા?)\n[120s] AGENT: Oh. So which, which company's material do you take for TMT? (અચ્છા. તો તમે કયું, કયા કંપનીનું મટીરીયલ લો છો TMT માં?)\n[122s] CUSTOMER: In TMT, we have around 30-35 companies. In which there is Kamdhenu, Kamdhenu is there, then Rudra is there, German is there, there are many companies. (અમે તો TMT માં તો અમારી પાસે લગભગ 30-35 કંપની છે. જેમાં કામધેનુ, કામધેનુ છે, પછી રુદ્ર છે, જર્મન છે, ઘણી બધી કંપની છે.)\n[128s] AGENT: Secondary, do you take secondary or do you take primary material? (સેકન્ડરી, સેકન્ડરી કોન લો છો કે પ્રાઇમરી મટીરીયલ લો છો?)\n[130s] CUSTOMER: Primary, primary. (પ્રાઇમરી, પ્રાઇમરી.)\n[131s] AGENT: Primary. Okay. So in primary... (પ્રાઇમરી. ઓકે. તો પ્રાઇમરીમાં...)\n[132s] CUSTOMER: But yours is not approved. In the department where we work, no, yes. Your this Jindal, अरे what Jindal, if the JSW company is approved, then it works for us. (પણ તમારી એપ્રુવ નથી. અમારી જે ડિપાર્ટમેન્ટમાં અમે કામ કરતા હોઈએ જ નહિ, હા. તમારું આ જિંદાલ, અરે જિંદાલ શું, JSW કંપની એપ્રુવ હોય તો અમારે મેળ આવે.)\n[138s] AGENT: Let me inform you, sir. We have TMT from SAIL and then other forms too, like Tata Tiscon, that is also onboarded with us. So if you want its material, you can get it. Let me show you for your knowledge. (જાણાવી દઉં સાહેબ. અમારી પાસે છે ને, SAIL અને પછી બીજા ફોર્મના પણ TMT છે ને, Tata Tiscon, એ પણ અમારી પાસે ઓનબોર્ડેડ છે. તો તમને એનું મટીરીયલ જોઈતું હોય ને, તો તમને મળી શકે. તમે નોલેજમાં તમને બતાવી દઉં તમને મેં.)\n[145s] CUSTOMER: Okay. (ઓકે.)\n[146s] AGENT: Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded. If you see the website, it will show you. All materials are there, from other companies. (ઓકે? એવું નથી કે આ JSW છે ને અમારું, તો આ B2B માર્કેટપ્લેસ છે. તો એ બધા પણ કંપની ઓનબોર્ડેડ છે. તમે વેબસાઈટ જોશો ને તમે, તમને જણાવશે એમાં. બધા મટીરીયલ છે એમાં, બીજા કંપનીના.)\n[153s] CUSTOMER: Okay. What was the last rate just now for sheet, in coil? I mean in sheet, in coil, in roofing sheet? (અચ્છા. અત્યારે આ લાસ્ટ શું રેટ હતો હમણાં શીટ, કોઈલમાં? અલા શીટમાં, કોઈલમાં, રૂફિંગ શીટમાં?)\n[156s] AGENT: Sheet, roofing sheet was around 61,400, sir. In coils, in HR coils. (શીટ, રૂફિંગ શીટનો 61,400 હતો સર લગભગ. કોઈલ્સમાં, HR કોઈલ્સમાં તો.)\n[159s] CUSTOMER: Not HR coil, I'm talking about sheet. (HR કોઈલ નહિ, શીટમાં કહું છું.)\n[161s] AGENT: In sheet, 61, it was 100 rupees more. 61,500. Yes. (શીટમાં 61, એમાં 100 રૂપિયા વધારે હતું. 61,500. હા.)\n[163s] CUSTOMER: Around 61,500. (61,500 લગભગ.)\n[164s] AGENT: One second, you MOP, you MOP, one second, yes. (એક સેકન્ડ, તમે MOP, તમે MOP, એક સેકન્ડ હા.)\n[166s] CUSTOMER: 61,50?\n[167s] AGENT: Yes. In coil it was 61,100 and in sheet it was 61,400. (હા. કોઈલમાં હતું 61,100 અને શીટમાં હતું 61,400.)\n[170s] CUSTOMER: 61.40 paise? (61.40 પૈસા?)\n[171s] AGENT: Yes, yes, yes. (યસ, યસ, યસ.)\n[172s] CUSTOMER: With GST or without GST? (વિથ GST કે વિધાઉટ GST?)\n[174s] AGENT: GST separate, plus GST separate. (GST અલગથી, પ્લસ GST અલગ.)\n[175s] CUSTOMER: 61 plus GST, right? 61.40 plus GST. (61 પ્લસ GST, હે ને? 61.40 પ્લસ GST.)\n[177s] AGENT: Correct, correct, correct. (કરેક્ટ, કરેક્ટ, કરેક્ટ.)\n[178s] CUSTOMER: No problem, no problem. On weight? On weight, right? (વાંધો નહિ, વાંધો નહિ. વજન ઉપર? વજન ઉપર ને?)\n[181s] AGENT: Yes yes, on weight. And depending on how many tons you need, if your quantity is more, I can talk and get some adjustment done in this. The pricing that works out best. (હા હા, વજન ઉપર. અને તમને કેટલું ટન જોઈએ તો પછી એના ઉપર તમને પછી વધારે તમારું હોય તો વાત કરીને એકવાર થોડા આમાં હું એડજસ્ટમેન્ટ કરાવી શકું પછી. એ પ્રાઇઝિંગ જે બેસ્ટ થાય.)\n[185s] AGENT: Or if you have any competitive, if you want to match any competitive [price], I can directly get you the material from here. From the JSW website. (અથવા તમને કોઈ કોમ્પિટિટિવ, તમને કોઈ કોમ્પિટિટિવ તમને કોઈ મેચ કરવું હોય તેમાં હશે, હું ડાયરેક્ટ તમને અહીંથી તમને માલ મળી જશે. ફ્રોમ JSW વેબસાઈટ.)\n[191s] CUSTOMER: No problem. (વાંધો નહિ.)\n[192s] AGENT: Okay? So for now, you have this PPGL requirement, right? (ઓકે? તો અત્યારે તો તમારી આ PPGL ની રિક્વાયરમેન્ટ છે ને અત્યારે તો?)\n[194s] CUSTOMER: Yes, PPGL. (હા, PPGL.)\n[195s] AGENT: I'll get it checked right now. Give me some time. By around 12:00-1:00, I will let you know the pricing. (હું અત્યારે ચેક કરાવી દઉં છું. મને થોડો ટાઈમ આપો. એક 12:00-1:00 વાગ્યા સુધીમાં તમને છે ને હું પ્રાઇઝિંગ તમને જણાવી દઉં છું.)\n[198s] CUSTOMER: Okay. (ઓકે.)\n[201s] AGENT: Okay? (ઓકે?)\n[202s] CUSTOMER: Yes yes, no problem. (હા હા, વાંધો નહિ.)\n[203s] AGENT: Okay, thank you sir. Okay, okay. I have sent it on WhatsApp, please send me the address. (ઓકે, થેન્ક યુ સાહેબ. ઓકે, ઓકે. તમને WhatsApp પર નાખ્યું છે, મને એડ્રેસ મોકલી દેજો.)\n[206s] CUSTOMER: Yes, I'll send the address. (હા, એડ્રેસ મોકલી દઉં.)\n[207s] AGENT: Thank you sir. Okay. (થેન્ક યુ સાહેબ. ઓકે.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"Hindi\", \"English\"]", "turn_count": 84, "connected": 1, "audio_notes": "clear: The conversation is clear with some minor background sounds that do not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "84 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 7.5, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "When revalidating the customer's requirement, remember to also confirm their expected delivery timeline to provide a complete and accurate commitment.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": 5.0, "moq_severity": null, "material_flag": 1, "material_detected": "box pipe", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer of roofing sheds, inquired about 5 MT of PPGL. The agent validated most of the requirement details and conducted partial discovery. As the market was not yet open for pricing, the agent provided an indicative rate and committed to sending a firm quote via WhatsApp within a few hours. The customer also inquired about box pipes, which the agent confirmed are not available.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You were searching for some material in PPGL products?\", \"comment\": \"Agent correctly referenced the customer's online activity at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \".47 into 1220, correct? This is it, right?\", \"comment\": \"Agent confirmed product, dimensions, quantity, and location, but did not ask for the customer's required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And what is your monthly procurement, how many tons do you take monthly?\", \"comment\": \"Agent asked about end application, monthly tonnage, and current brands (for TMT), but missed asking about JSW's potential share and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"By around 12:00-1:00, I will let you know the pricing.\", \"comment\": \"As the market was not open, the agent correctly committed to a specific timeline for reverting with a price.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded.\", \"comment\": \"Agent did not re-pitch the whole portfolio; the cross-sell of TMT was a relevant response to a customer cue and he correctly explained the marketplace model.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When revalidating the customer's requirement, remember to also confirm their expected delivery timeline to provide a complete and accurate commitment.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": 5, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"box pipe\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of roofing sheds, inquired about 5 MT of PPGL. The agent validated most of the requirement details and conducted partial discovery. As the market was not yet open for pricing, the agent provided an indicative rate and committed to sending a firm quote via WhatsApp within a few hours. The customer also inquired about box pipes, which the agent confirmed are not available.\"}", "error": null, "latency_ms": 38687, "input_tokens": 6495, "output_tokens": 746, "created_at": "2026-09-25 11:27:35", "sentiment": "negative", "sentiment_score": -0.242, "sentiment_confidence": "high", "pos": 9, "neg": 22, "lex_hits": 35, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.64, "agent_talk_sec": 111.7, "customer_talk_sec": 62.9, "dead_air_sec": 193.4, "longest_monologue_sec": 9.4, "agent_wpm": 314.8, "interruptions": 0, "agent_turns": 45, "customer_turns": 39, "discovery_qs": 33, "words_agent": 586, "words_customer": 273, "monologue_heavy": 0, "turns": [ { "ucid": "21112178875762061", "idx": 0, "speaker": "agent", "start_s": 4.68, "end_s": 6.0, "text_en": "Hello, Dhyana Constructions?", "text_native": "Hello, Dhyana Constructions?" }, { "ucid": "21112178875762061", "idx": 1, "speaker": "customer", "start_s": 6.46, "end_s": 6.7, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178875762061", "idx": 2, "speaker": "agent", "start_s": 7.0, "end_s": 10.8, "text_en": "Yes, I am Rishabh Mehta calling from JSW One. You were searching for some material in PPGL products?", "text_native": "जी, ऋषभ मेहता बात कर रहा हूँ JSW One से। आप कुछ PPGL products में कुछ सर्च सर्च कर रहे थे मटेरियल का?" }, { "ucid": "21112178875762061", "idx": 3, "speaker": "customer", "start_s": 11.5, "end_s": 11.78, "text_en": "Yes.", "text_native": "हाँ।" }, { "ucid": "21112178875762061", "idx": 4, "speaker": "agent", "start_s": 12.1, "end_s": 15.0, "text_en": "Yes sir. So like, what are your dimension requirements?", "text_native": "हाँ सर। सो लाइक ये कैसा आपका क्या dimensions में requirement है?" }, { "ucid": "21112178875762061", "idx": 5, "speaker": "customer", "start_s": 16.2, "end_s": 18.0, "text_en": "Do you provide cutting or not?", "text_native": "कटिंग आप देते हो के नहीं देते हो?" }, { "ucid": "21112178875762061", "idx": 6, "speaker": "agent", "start_s": 18.2, "end_s": 19.5, "text_en": "Yes, we do, sir. We are from JSW itself.", "text_native": "हाँ देते हैं सर। We are from JSW itself." }, { "ucid": "21112178875762061", "idx": 7, "speaker": "customer", "start_s": 19.8, "end_s": 20.8, "text_en": "No, do you provide it with cutting?", "text_native": "नहीं, कटिंग के साथ देते हो?" }, { "ucid": "21112178875762061", "idx": 8, "speaker": "agent", "start_s": 21.3, "end_s": 22.4, "text_en": "Yes, you need it in sheets, right?", "text_native": "हाँ, आपको sheets में चाहिए ना आपको?" }, { "ucid": "21112178875762061", "idx": 9, "speaker": "agent", "start_s": 22.8, "end_s": 25.8, "text_en": "Both, both. We provide slitted as well as coil, sir. What do you need?", "text_native": "दोनों भी, दोनों भी। Slitted भी देते हैं और coil भी देते हैं सर। आपको क्या चाहिए?" }, { "ucid": "21112178875762061", "idx": 10, "speaker": "customer", "start_s": 25.9, "end_s": 27.4, "text_en": "With cutting, what is the rate with cutting?", "text_native": "कटिंग के साथ, कटिंग के साथ क्या rate है?" }, { "ucid": "21112178875762061", "idx": 11, "speaker": "agent", "start_s": 27.8, "end_s": 34.8, "text_en": "I will have to check the rates, the market is not open yet. I can see your requirement. Okay? So these dimensions, what are the dimensions? .47 into 1220, correct? This is it, right?", "text_native": "मुझे rates चेक करने पड़ेंगे, अभी मार्केट अभी ओपन नहीं हुआ है। आपका requirement दिख रहा है मुझे। Okay? तो ये dimensions, dimensions क्या है? .47 into 1220, correct? यही है ना?" }, { "ucid": "21112178875762061", "idx": 12, "speaker": "customer", "start_s": 35.0, "end_s": 35.6, "text_en": "Yes, this is it.", "text_native": "हाँ, यही है।" }, { "ucid": "21112178875762061", "idx": 13, "speaker": "agent", "start_s": 36.0, "end_s": 37.8, "text_en": "Okay, and how many tons of material do you need?", "text_native": "Okay, और कितना टन चाहिए आपको मटेरियल?" }, { "ucid": "21112178875762061", "idx": 14, "speaker": "agent", "start_s": 40.0, "end_s": 40.3, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178875762061", "idx": 15, "speaker": "customer", "start_s": 40.8, "end_s": 41.8, "text_en": "Yes, yes, this is it.", "text_native": "हाँ, yes, यही है।" }, { "ucid": "21112178875762061", "idx": 16, "speaker": "agent", "start_s": 42.0, "end_s": 43.4, "text_en": "Yes, how many tons? Do you need five tons?", "text_native": "हाँ, कितना टन? पाँच टन चाहिए आपको?" }, { "ucid": "21112178875762061", "idx": 17, "speaker": "agent", "start_s": 45.4, "end_s": 45.7, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178875762061", "idx": 18, "speaker": "customer", "start_s": 46.0, "end_s": 47.2, "text_en": "Yes, need five tons, five tons.", "text_native": "हाँ, पाँच टन चाहिए, पाँच टन।" }, { "ucid": "21112178875762061", "idx": 19, "speaker": "agent", "start_s": 47.4, "end_s": 48.8, "text_en": "And which color do you need? Brick red?", "text_native": "और ये कलर कौनसा चाहिए? Brick red?" }, { "ucid": "21112178875762061", "idx": 20, "speaker": "customer", "start_s": 49.0, "end_s": 49.8, "text_en": "Brick red, yes.", "text_native": "Brick red, yes." }, { "ucid": "21112178875762061", "idx": 21, "speaker": "agent", "start_s": 50.2, "end_s": 55.0, "text_en": "Okay, okay. Alright. You need this in sheets, right? I'll just... in sheets, right? Okay, I'll process it further and tell you the pricing in a while, okay?", "text_native": "Okay, okay. ठीक है। ये sheets में चाहिए ना आपको? मैं एक बार आगे... sheets में ना? ठीक है, मैं आगे process करता हूँ और आपको pricing बताता हूँ थोड़े टाइम में, ठीक है?" }, { "ucid": "21112178875762061", "idx": 22, "speaker": "customer", "start_s": 55.2, "end_s": 55.6, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178875762061", "idx": 23, "speaker": "agent", "start_s": 55.8, "end_s": 58.8, "text_en": "I'll ping you on WhatsApp, okay? So if there's anything, I'll talk to you on that.", "text_native": "मैं आपको WhatsApp पे ping कर देता हूँ, ठीक है? तो कुछ रहेगा तो उसमें मैं आपसे बात कर लूँगा।" }, { "ucid": "21112178875762061", "idx": 24, "speaker": "agent", "start_s": 59.4, "end_s": 60.2, "text_en": "Your, your good name sir?", "text_native": "आपका, आपका good name सर?" }, { "ucid": "21112178875762061", "idx": 25, "speaker": "customer", "start_s": 60.6, "end_s": 61.4, "text_en": "Dhaval Savani.", "text_native": "धवल सवानी।" }, { "ucid": "21112178875762061", "idx": 26, "speaker": "agent", "start_s": 61.6, "end_s": 64.2, "text_en": "Dhaval Savani. Okay, okay. And where do you need the delivery, sir?", "text_native": "धवल सवानी। Okay, okay. અને તમને ડિલિવરી ક્યાં ગાડી જોઈએ છે સાહેબ?" }, { "ucid": "21112178875762061", "idx": 27, "speaker": "customer", "start_s": 64.4, "end_s": 67.2, "text_en": "Need delivery... no, Khambhat... अरे, what Khambhat, Barwala Botad.", "text_native": "ડિલિવરી જોઈએ... નઈ ખંભાત... અરે ખંભાત શું, બરવાળા બોટાદ." }, { "ucid": "21112178875762061", "idx": 28, "speaker": "agent", "start_s": 67.4, "end_s": 71.0, "text_en": "You will have to send me the address. I am sending you a message on WhatsApp, you send me the address once.", "text_native": "મને તમે એડ્રેસ મોકલવું પડશે. હું તમને WhatsApp પર નાખું છું, તમે મને એડ્રેસ મોકલી દેજો એકવાર." }, { "ucid": "21112178875762061", "idx": 29, "speaker": "customer", "start_s": 71.4, "end_s": 71.7, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178875762061", "idx": 30, "speaker": "agent", "start_s": 72.0, "end_s": 74.6, "text_en": "Okay, because all our pricing is with delivery.", "text_native": "ઓકે, કારણ કે અમારી બધી પ્રાઇઝિંગ જે હોય છે ને, વિથ ડિલિવરી જ હોય છે અમારી." }, { "ucid": "21112178875762061", "idx": 31, "speaker": "customer", "start_s": 74.8, "end_s": 76.2, "text_en": "No no, delivery. I'll send you the address.", "text_native": "ના ના, ડિલિવરી. હું તમને એડ્રેસ નાખું." }, { "ucid": "21112178875762061", "idx": 32, "speaker": "agent", "start_s": 76.6, "end_s": 79.4, "text_en": "Okay, I have pinged you on WhatsApp. And sir, what do you make? This you...", "text_native": "ચાલશે, તમને મેં પિંગ કરી નાખ્યું છે WhatsApp પર. અને તમે સાહેબ શું બનાવો છો? આ તમને..." }, { "ucid": "21112178875762061", "idx": 33, "speaker": "customer", "start_s": 79.6, "end_s": 81.6, "text_en": "Uh... sheds, the school sheds, that.", "text_native": "અ... શેડ, સ્કૂલના શેડ હોય ને એ." }, { "ucid": "21112178875762061", "idx": 34, "speaker": "agent", "start_s": 81.8, "end_s": 83.2, "text_en": "School sheds. Roofing sheets basically.", "text_native": "સ્કૂલના શેડ્સ. Roofing sheets basically." }, { "ucid": "21112178875762061", "idx": 35, "speaker": "customer", "start_s": 83.4, "end_s": 84.2, "text_en": "Yes, roofing sheets.", "text_native": "હા, roofing sheets." }, { "ucid": "21112178875762061", "idx": 36, "speaker": "agent", "start_s": 84.4, "end_s": 86.4, "text_en": "So do you manufacture it yourself or how is it for you?", "text_native": "તો એ તમે પોતે મેન્યુફેક્ચર કરો છો કે પછી કેવું હશે તમને?" }, { "ucid": "21112178875762061", "idx": 37, "speaker": "customer", "start_s": 86.8, "end_s": 88.4, "text_en": "No no, it's our own manufacturing.", "text_native": "ના ના, અમારું પોતાનું જ બનાવટ છે." }, { "ucid": "21112178875762061", "idx": 38, "speaker": "agent", "start_s": 88.6, "end_s": 91.8, "text_en": "Okay, great, great. That's fine. And what is your monthly procurement, how many tons do you take monthly?", "text_native": "ઓકે, ગ્રેટ, ગ્રેટ. ચાલશે. અને તમારું મંથલીનું શું પ્રોક્યોરમેન્ટ, કેટલું ટન તમે લો છો મંથલી?" }, { "ucid": "21112178875762061", "idx": 39, "speaker": "customer", "start_s": 92.0, "end_s": 95.8, "text_en": "I can't say monthly, but yearly we take around 50-60 tons.", "text_native": "મંથલી તો નહિ બતાવી શકું, પણ યરલી અમે છે ને, 50-60 ટન લઈ લઈએ છીએ." }, { "ucid": "21112178875762061", "idx": 40, "speaker": "agent", "start_s": 96.0, "end_s": 99.0, "text_en": "Okay. And... and... or do you take anything in HR, CR? In HR coils, CR coils?", "text_native": "Okay. અને... અને... और HR, CR में कुछ लेते हैं? HR coils, CR coils में?" }, { "ucid": "21112178875762061", "idx": 41, "speaker": "customer", "start_s": 99.2, "end_s": 102.2, "text_en": "No, not in that. Sheet... no, not in that. We take those box pipes.", "text_native": "नहीं, वो उसमें नहीं है। शीट... नहीं, उसमें नहीं। वो box pipe वो लेते हैं।" }, { "ucid": "21112178875762061", "idx": 42, "speaker": "agent", "start_s": 102.8, "end_s": 105.6, "text_en": "I don't have box pipes. Then there's TMT used in construction.", "text_native": "Box pipe तो नहीं है मेरे पास। फिर बाकी कंस्ट्रक्शन में लगने वाला TMT है।" }, { "ucid": "21112178875762061", "idx": 43, "speaker": "customer", "start_s": 105.8, "end_s": 107.8, "text_en": "Your TMT is not approved for us.", "text_native": "TMT हमारे में आपने अप्रूव नहीं है आपका।" }, { "ucid": "21112178875762061", "idx": 44, "speaker": "agent", "start_s": 108.8, "end_s": 109.0, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178875762061", "idx": 45, "speaker": "customer", "start_s": 109.2, "end_s": 112.2, "text_en": "That for us becomes 300-350, 400-500 tons. It can be more than that too.", "text_native": "वो तो हमारा 300-350, 400-500 टन हो जाता है। उससे ज्यादा भी होता है।" }, { "ucid": "21112178875762061", "idx": 46, "speaker": "agent", "start_s": 112.4, "end_s": 115.8, "text_en": "So look, which material do you take, then I can give you that because our JSW One...", "text_native": "तो हमारा देखिए, आप कौन सा कौन सा मटेरियल का लेते तो मैं वो दे सकता हूँ आपको क्योंकि जो हमारा जो है ना JSW One..." }, { "ucid": "21112178875762061", "idx": 47, "speaker": "customer", "start_s": 115.8, "end_s": 119.4, "text_en": "No, listen to me. Your JSW, right, it's not in our approved material list, understood?", "text_native": "નહિ, મારી વાત સાંભળો. તમારું જે JSW છે કે નહિ, અમારું એપ્રુવ મટીરીયલ લિસ્ટ હોય ને એમાં નથી, સમજ્યા?" }, { "ucid": "21112178875762061", "idx": 48, "speaker": "agent", "start_s": 119.8, "end_s": 121.8, "text_en": "Oh. So which, which company's material do you take for TMT?", "text_native": "અચ્છા. તો તમે કયું, કયા કંપનીનું મટીરીયલ લો છો TMT માં?" }, { "ucid": "21112178875762061", "idx": 49, "speaker": "customer", "start_s": 122.0, "end_s": 128.0, "text_en": "In TMT, we have around 30-35 companies. In which there is Kamdhenu, Kamdhenu is there, then Rudra is there, German is there, there are many companies.", "text_native": "અમે તો TMT માં તો અમારી પાસે લગભગ 30-35 કંપની છે. જેમાં કામધેનુ, કામધેનુ છે, પછી રુદ્ર છે, જર્મન છે, ઘણી બધી કંપની છે." }, { "ucid": "21112178875762061", "idx": 50, "speaker": "agent", "start_s": 128.0, "end_s": 130.2, "text_en": "Secondary, do you take secondary or do you take primary material?", "text_native": "સેકન્ડરી, સેકન્ડરી કોન લો છો કે પ્રાઇમરી મટીરીયલ લો છો?" }, { "ucid": "21112178875762061", "idx": 51, "speaker": "customer", "start_s": 130.4, "end_s": 131.2, "text_en": "Primary, primary.", "text_native": "પ્રાઇમરી, પ્રાઇમરી." }, { "ucid": "21112178875762061", "idx": 52, "speaker": "agent", "start_s": 131.4, "end_s": 132.4, "text_en": "Primary. Okay. So in primary...", "text_native": "પ્રાઇમરી. ઓકે. તો પ્રાઇમરીમાં..." }, { "ucid": "21112178875762061", "idx": 53, "speaker": "customer", "start_s": 132.4, "end_s": 137.4, "text_en": "But yours is not approved. In the department where we work, no, yes. Your this Jindal, अरे what Jindal, if the JSW company is approved, then it works for us.", "text_native": "પણ તમારી એપ્રુવ નથી. અમારી જે ડિપાર્ટમેન્ટમાં અમે કામ કરતા હોઈએ જ નહિ, હા. તમારું આ જિંદાલ, અરે જિંદાલ શું, JSW કંપની એપ્રુવ હોય તો અમારે મેળ આવે." }, { "ucid": "21112178875762061", "idx": 54, "speaker": "agent", "start_s": 137.6, "end_s": 145.0, "text_en": "Let me inform you, sir. We have TMT from SAIL and then other forms too, like Tata Tiscon, that is also onboarded with us. So if you want its material, you can get it. Let me show you for your knowledge.", "text_native": "જાણાવી દઉં સાહેબ. અમારી પાસે છે ને, SAIL અને પછી બીજા ફોર્મના પણ TMT છે ને, Tata Tiscon, એ પણ અમારી પાસે ઓનબોર્ડેડ છે. તો તમને એનું મટીરીયલ જોઈતું હોય ને, તો તમને મળી શકે. તમે નોલેજમાં તમને બતાવી દઉં તમને મેં." }, { "ucid": "21112178875762061", "idx": 55, "speaker": "customer", "start_s": 145.2, "end_s": 145.6, "text_en": "Okay.", "text_native": "ઓકે." }, { "ucid": "21112178875762061", "idx": 56, "speaker": "agent", "start_s": 146.0, "end_s": 152.4, "text_en": "Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded. If you see the website, it will show you. All materials are there, from other companies.", "text_native": "ઓકે? એવું નથી કે આ JSW છે ને અમારું, તો આ B2B માર્કેટપ્લેસ છે. તો એ બધા પણ કંપની ઓનબોર્ડેડ છે. તમે વેબસાઈટ જોશો ને તમે, તમને જણાવશે એમાં. બધા મટીરીયલ છે એમાં, બીજા કંપનીના." }, { "ucid": "21112178875762061", "idx": 57, "speaker": "customer", "start_s": 152.6, "end_s": 155.8, "text_en": "Okay. What was the last rate just now for sheet, in coil? I mean in sheet, in coil, in roofing sheet?", "text_native": "અચ્છા. અત્યારે આ લાસ્ટ શું રેટ હતો હમણાં શીટ, કોઈલમાં? અલા શીટમાં, કોઈલમાં, રૂફિંગ શીટમાં?" }, { "ucid": "21112178875762061", "idx": 58, "speaker": "agent", "start_s": 156.0, "end_s": 159.0, "text_en": "Sheet, roofing sheet was around 61,400, sir. In coils, in HR coils.", "text_native": "શીટ, રૂફિંગ શીટનો 61,400 હતો સર લગભગ. કોઈલ્સમાં, HR કોઈલ્સમાં તો." }, { "ucid": "21112178875762061", "idx": 59, "speaker": "customer", "start_s": 159.4, "end_s": 160.4, "text_en": "Not HR coil, I'm talking about sheet.", "text_native": "HR કોઈલ નહિ, શીટમાં કહું છું." }, { "ucid": "21112178875762061", "idx": 60, "speaker": "agent", "start_s": 160.6, "end_s": 162.8, "text_en": "In sheet, 61, it was 100 rupees more. 61,500. Yes.", "text_native": "શીટમાં 61, એમાં 100 રૂપિયા વધારે હતું. 61,500. હા." }, { "ucid": "21112178875762061", "idx": 61, "speaker": "customer", "start_s": 163.0, "end_s": 164.0, "text_en": "Around 61,500.", "text_native": "61,500 લગભગ." }, { "ucid": "21112178875762061", "idx": 62, "speaker": "agent", "start_s": 164.2, "end_s": 165.8, "text_en": "One second, you MOP, you MOP, one second, yes.", "text_native": "એક સેકન્ડ, તમે MOP, તમે MOP, એક સેકન્ડ હા." }, { "ucid": "21112178875762061", "idx": 63, "speaker": "customer", "start_s": 166.0, "end_s": 166.6, "text_en": "61,50?", "text_native": "61,50?" }, { "ucid": "21112178875762061", "idx": 64, "speaker": "agent", "start_s": 167.0, "end_s": 169.8, "text_en": "Yes. In coil it was 61,100 and in sheet it was 61,400.", "text_native": "હા. કોઈલમાં હતું 61,100 અને શીટમાં હતું 61,400." }, { "ucid": "21112178875762061", "idx": 65, "speaker": "customer", "start_s": 170.2, "end_s": 171.0, "text_en": "61.40 paise?", "text_native": "61.40 પૈસા?" }, { "ucid": "21112178875762061", "idx": 66, "speaker": "agent", "start_s": 171.2, "end_s": 171.8, "text_en": "Yes, yes, yes.", "text_native": "યસ, યસ, યસ." }, { "ucid": "21112178875762061", "idx": 67, "speaker": "customer", "start_s": 172.2, "end_s": 173.4, "text_en": "With GST or without GST?", "text_native": "વિથ GST કે વિધાઉટ GST?" }, { "ucid": "21112178875762061", "idx": 68, "speaker": "agent", "start_s": 173.8, "end_s": 175.0, "text_en": "GST separate, plus GST separate.", "text_native": "GST અલગથી, પ્લસ GST અલગ." }, { "ucid": "21112178875762061", "idx": 69, "speaker": "customer", "start_s": 175.2, "end_s": 176.8, "text_en": "61 plus GST, right? 61.40 plus GST.", "text_native": "61 પ્લસ GST, હે ને? 61.40 પ્લસ GST." }, { "ucid": "21112178875762061", "idx": 70, "speaker": "agent", "start_s": 177.0, "end_s": 177.8, "text_en": "Correct, correct, correct.", "text_native": "કરેક્ટ, કરેક્ટ, કરેક્ટ." }, { "ucid": "21112178875762061", "idx": 71, "speaker": "customer", "start_s": 178.4, "end_s": 180.4, "text_en": "No problem, no problem. On weight? On weight, right?", "text_native": "વાંધો નહિ, વાંધો નહિ. વજન ઉપર? વજન ઉપર ને?" }, { "ucid": "21112178875762061", "idx": 72, "speaker": "agent", "start_s": 180.6, "end_s": 185.0, "text_en": "Yes yes, on weight. And depending on how many tons you need, if your quantity is more, I can talk and get some adjustment done in this. The pricing that works out best.", "text_native": "હા હા, વજન ઉપર. અને તમને કેટલું ટન જોઈએ તો પછી એના ઉપર તમને પછી વધારે તમારું હોય તો વાત કરીને એકવાર થોડા આમાં હું એડજસ્ટમેન્ટ કરાવી શકું પછી. એ પ્રાઇઝિંગ જે બેસ્ટ થાય." }, { "ucid": "21112178875762061", "idx": 73, "speaker": "agent", "start_s": 185.4, "end_s": 190.4, "text_en": "Or if you have any competitive, if you want to match any competitive [price], I can directly get you the material from here. From the JSW website.", "text_native": "અથવા તમને કોઈ કોમ્પિટિટિવ, તમને કોઈ કોમ્પિટિટિવ તમને કોઈ મેચ કરવું હોય તેમાં હશે, હું ડાયરેક્ટ તમને અહીંથી તમને માલ મળી જશે. ફ્રોમ JSW વેબસાઈટ." }, { "ucid": "21112178875762061", "idx": 74, "speaker": "customer", "start_s": 190.6, "end_s": 191.2, "text_en": "No problem.", "text_native": "વાંધો નહિ." }, { "ucid": "21112178875762061", "idx": 75, "speaker": "agent", "start_s": 191.6, "end_s": 193.6, "text_en": "Okay? So for now, you have this PPGL requirement, right?", "text_native": "ઓકે? તો અત્યારે તો તમારી આ PPGL ની રિક્વાયરમેન્ટ છે ને અત્યારે તો?" }, { "ucid": "21112178875762061", "idx": 76, "speaker": "customer", "start_s": 193.8, "end_s": 194.4, "text_en": "Yes, PPGL.", "text_native": "હા, PPGL." }, { "ucid": "21112178875762061", "idx": 77, "speaker": "agent", "start_s": 194.6, "end_s": 198.2, "text_en": "I'll get it checked right now. Give me some time. By around 12:00-1:00, I will let you know the pricing.", "text_native": "હું અત્યારે ચેક કરાવી દઉં છું. મને થોડો ટાઈમ આપો. એક 12:00-1:00 વાગ્યા સુધીમાં તમને છે ને હું પ્રાઇઝિંગ તમને જણાવી દઉં છું." }, { "ucid": "21112178875762061", "idx": 78, "speaker": "customer", "start_s": 198.4, "end_s": 200.8, "text_en": "Okay.", "text_native": "ઓકે." }, { "ucid": "21112178875762061", "idx": 79, "speaker": "agent", "start_s": 201.4, "end_s": 201.7, "text_en": "Okay?", "text_native": "ઓકે?" }, { "ucid": "21112178875762061", "idx": 80, "speaker": "customer", "start_s": 202.4, "end_s": 203.2, "text_en": "Yes yes, no problem.", "text_native": "હા હા, વાંધો નહિ." }, { "ucid": "21112178875762061", "idx": 81, "speaker": "agent", "start_s": 203.4, "end_s": 206.0, "text_en": "Okay, thank you sir. Okay, okay. I have sent it on WhatsApp, please send me the address.", "text_native": "ઓકે, થેન્ક યુ સાહેબ. ઓકે, ઓકે. તમને WhatsApp પર નાખ્યું છે, મને એડ્રેસ મોકલી દેજો." }, { "ucid": "21112178875762061", "idx": 82, "speaker": "customer", "start_s": 206.2, "end_s": 207.2, "text_en": "Yes, I'll send the address.", "text_native": "હા, એડ્રેસ મોકલી દઉં." }, { "ucid": "21112178875762061", "idx": 83, "speaker": "agent", "start_s": 207.4, "end_s": 208.2, "text_en": "Thank you sir. Okay.", "text_native": "થેન્ક યુ સાહેબ. ઓકે." } ], "steps": [ { "ucid": "21112178875762061", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "You were searching for some material in PPGL products?", "comment": "Agent correctly referenced the customer's online activity at the start of the call." }, { "ucid": "21112178875762061", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": ".47 into 1220, correct? This is it, right?", "comment": "Agent confirmed product, dimensions, quantity, and location, but did not ask for the customer's required delivery timeline." }, { "ucid": "21112178875762061", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 3, "evidence": "And what is your monthly procurement, how many tons do you take monthly?", "comment": "Agent asked about end application, monthly tonnage, and current brands (for TMT), but missed asking about JSW's potential share and payment terms." }, { "ucid": "21112178875762061", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "By around 12:00-1:00, I will let you know the pricing.", "comment": "As the market was not open, the agent correctly committed to a specific timeline for reverting with a price." }, { "ucid": "21112178875762061", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded.", "comment": "Agent did not re-pitch the whole portfolio; the cross-sell of TMT was a relevant response to a customer cue and he correctly explained the marketplace model." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }