{
  "ucid": "21112178875753311",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:35:33",
  "end_time": "2026-09-07 10:38:10",
  "duration_sec": 157,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaddfc27e62992eab9cb402f6ad9773f8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 778,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875753311__DIAaddfc27e62992eab9cb402f6ad9773f8.mp3",
  "audio_bytes": 370656,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 123.552,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes?   (हांजी?)\n[3s] AGENT: Is this Rahul ji speaking?   (राहुल जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes?   (हांजी?)\n[5s] AGENT: Is this Rahul ji speaking?   (राहुल जी बात कर रहे हैं?)\n[6s] CUSTOMER: Yes.   (हांजी।)\n[7s] AGENT: Rahul ji, hello. This is Rohit speaking, Rohit Mishra from the JSW One platform.   (राहुल जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।)\n[11s] CUSTOMER: From JSW.   (फ्रॉम JSW.)\n[12s] AGENT: Yes. You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?   (हांजी। ई आर लैमिनेशन करके आपने अभी कंपनी रजिस्टर की थी मेरे प्लेटफॉर्म पे। एंड आपने कुछ सी आर कॉइल के रिगार्डिंग 0.5 900, है ना?)\n[18s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[19s] AGENT: So, where do you need this and for what purpose? What do you make?   (तो ये आपको मतलब कहां पे चाहिए और किस लिए चाहिए? क्या बनाते हैं आप?)\n[23s] CUSTOMER: We make stampings.   (हम स्टैंपिंग बनाते हैं।)\n[24s] AGENT: What do you make?   (क्या बनाते हैं?)\n[25s] CUSTOMER: Stamping.   (स्टैंपिंग।)\n[26s] AGENT: Stampings, okay. Alright. And where are you based?   (स्टैंपिंग्स, ओके। ठीक है। और कहां पे बेस्ड हैं आप?)\n[29s] CUSTOMER: In Kanjhawala.   (कंझावला में।)\n[30s] AGENT: Okay okay okay. Alright. You need a 0.5 into 900 coil, right?   (ओके ओके ओके। ठीक है। 0.5 इंटू 900 का कॉइल चाहिए आपको, है ना?)\n[34s] CUSTOMER: Yes.   (हांजी।)\n[35s] AGENT: Alright. See, our first payment is in advance. So, will that work for you?   (ठीक है। देखिए पहला पेमेंट जो होता है हमारा, वो एडवांस में रहता है। तो ये आपको चलेगा?)\n[38s] CUSTOMER: Hmm, it will work.   (हम्म, चलेगा।)\n[40s] AGENT: Alright. I... give me a little time, when the market opens, I will quote you the delivered price.   (ठीक है। मैं, मुझे थोड़ा सा टाइम दीजिए, जब मार्केट ओपन होता है तो मैं आपको कोट करता हूं डिलीवर्ड पे।)\n[43s] CUSTOMER: Alright. Alright. What are the terms later on?   (ठीक है। ठीक है। बाद में क्या टर्म्स रहते हैं?)\n[46s] AGENT: Sorry? Later on, meaning later on, if you want, then we can avail you on credit. But only after two successful transactions on advance.   (सॉरी? बाद में मतलब बाद में अगर आप चाहें, then we can avail you on credit. But only after two successful transaction on advance.)\n[51s] CUSTOMER: Hmm. Right, right.   (हम्म। राइट, राइट।)\n[53s] AGENT: Alright. So, for now, the quantity is, yes yes, meaning for now our quantity is just ten tons.   (ठीक है। तो अभी क्वांटिटी तो मतलब की, हां हां मतलब क्वांटिटी अभी तो हमारा दस टन ही है।)\n[56s] CUSTOMER: Hmm. I just put ten tons for a sample. Otherwise, the monthly requirement is around a hundred tons of material.   (हम्म। दस टन तो वैसे मैंने सैंपल के लिए डाला। वैसे मंथली हंड्रेड टन के करीब माल लगता है।)\n[60s] AGENT: Okay okay okay, Rahul ji. Alright. Rahul ji, the place where you need the material now, is its pincode 110018?   (ओके ओके ओके, राहुल जी। ठीक है। राहुल जी, आपको जहां पे चाहिए अभी मटेरियल, वो उसका पिन कोड 110018 है?)\n[65s] CUSTOMER: 81.\n[65s] AGENT: It's 81. Okay. Alright. North West Delhi. Alright, then? I will quote you the delivered rates once. Okay?   (81 है। ओके। ठीक है। नॉर्थ वेस्ट दिल्ली। ठीक है ना? मैं एक बार आपको कोट करता हूं डिलीवर्ड रेट्स। ठीक है?)\n[70s] CUSTOMER: Alright. Give me a little time. Yeah.   (ठीक है। थोड़ा सा टाइम दीजिए। या।)\n[72s] AGENT: Okay, thank you.   (ओके, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 32,
  "connected": 1,
  "audio_notes": "clear: The conversation is a clear example of code-mixing (Hinglish).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "32 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You did a great job confirming the customer's platform submission. To make your calls even stronger, remember to also re-validate the quantity and the required delivery timeline to ensure your quote is perfectly aligned with their needs.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a stamping manufacturer, inquired about 10 MT of 0.5x900 CR coil. The agent confirmed the product specs and delivery location, and discovered the end-use. When asked, the agent correctly explained the credit policy. The call ended with the agent committing to send a quote once the market opened.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?\", \"comment\": \"Agent correctly referenced the platform submission, company name, and product.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"regarding CR coil 0.5 900, right? ... Rahul ji, the place where you need the material now, is its pincode 110018?\", \"comment\": \"Agent confirmed product, spec, and location, but missed validating the quantity and required timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"What do you make? ... See, our first payment is in advance. So, will that work for you?\", \"comment\": \"Agent asked about end-use and confirmed payment terms, but missed monthly tonnage, current brands, and share of wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"give me a little time, when the market opens, I will quote you the delivered price.\", \"comment\": \"Agent committed to providing a price and set a clear timeline for the revert ('when the market opens').\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"0.5 into 900 का कॉइल चाहिए आपको, है ना?\", \"comment\": \"Agent stayed focused on the customer's specific requirement and did not pitch irrelevant products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did a great job confirming the customer's platform submission. To make your calls even stronger, remember to also re-validate the quantity and the required delivery timeline to ensure your quote is perfectly aligned with their needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a stamping manufacturer, inquired about 10 MT of 0.5x900 CR coil. The agent confirmed the product specs and delivery location, and discovered the end-use. When asked, the agent correctly explained the credit policy. The call ended with the agent committing to send a quote once the market opened.\"}",
  "error": null,
  "latency_ms": 36716,
  "input_tokens": 3741,
  "output_tokens": 761,
  "created_at": "2026-09-25 11:27:33",
  "sentiment": "neutral",
  "sentiment_score": -0.055,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.741,
  "agent_talk_sec": 45.3,
  "customer_talk_sec": 15.8,
  "dead_air_sec": 95.9,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 264.9,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 16,
  "discovery_qs": 13,
  "words_agent": 200,
  "words_customer": 58,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178875753311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875753311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.1,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178875753311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.47,
      "end_s": 2.87,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.17,
      "end_s": 4.17,
      "text_en": "Is this Rahul ji speaking?",
      "text_native": "राहुल जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.47,
      "end_s": 4.87,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.07,
      "end_s": 6.07,
      "text_en": "Is this Rahul ji speaking?",
      "text_native": "राहुल जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.27,
      "end_s": 6.67,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.87,
      "end_s": 10.37,
      "text_en": "Rahul ji, hello. This is Rohit speaking, Rohit Mishra from the JSW One platform.",
      "text_native": "राहुल जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम JSW One प्लेटफॉर्म।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.87,
      "end_s": 11.77,
      "text_en": "From JSW.",
      "text_native": "फ्रॉम JSW."
    },
    {
      "ucid": "21112178875753311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.27,
      "end_s": 18.17,
      "text_en": "Yes. You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?",
      "text_native": "हांजी। ई आर लैमिनेशन करके आपने अभी कंपनी रजिस्टर की थी मेरे प्लेटफॉर्म पे। एंड आपने कुछ सी आर कॉइल के रिगार्डिंग 0.5 900, है ना?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.47,
      "end_s": 19.07,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.47,
      "end_s": 22.47,
      "text_en": "So, where do you need this and for what purpose? What do you make?",
      "text_native": "तो ये आपको मतलब कहां पे चाहिए और किस लिए चाहिए? क्या बनाते हैं आप?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.67,
      "end_s": 23.97,
      "text_en": "We make stampings.",
      "text_native": "हम स्टैंपिंग बनाते हैं।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.27,
      "end_s": 24.87,
      "text_en": "What do you make?",
      "text_native": "क्या बनाते हैं?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.07,
      "end_s": 25.67,
      "text_en": "Stamping.",
      "text_native": "स्टैंपिंग।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.77,
      "end_s": 28.47,
      "text_en": "Stampings, okay. Alright. And where are you based?",
      "text_native": "स्टैंपिंग्स, ओके। ठीक है। और कहां पे बेस्ड हैं आप?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.97,
      "end_s": 29.97,
      "text_en": "In Kanjhawala.",
      "text_native": "कंझावला में।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.37,
      "end_s": 33.67,
      "text_en": "Okay okay okay. Alright. You need a 0.5 into 900 coil, right?",
      "text_native": "ओके ओके ओके। ठीक है। 0.5 इंटू 900 का कॉइल चाहिए आपको, है ना?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.97,
      "end_s": 34.37,
      "text_en": "Yes.",
      "text_native": "हांजी।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.97,
      "end_s": 37.97,
      "text_en": "Alright. See, our first payment is in advance. So, will that work for you?",
      "text_native": "ठीक है। देखिए पहला पेमेंट जो होता है हमारा, वो एडवांस में रहता है। तो ये आपको चलेगा?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.27,
      "end_s": 39.07,
      "text_en": "Hmm, it will work.",
      "text_native": "हम्म, चलेगा।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 21,
      "speaker": "agent",
      "start_s": 39.77,
      "end_s": 43.17,
      "text_en": "Alright. I... give me a little time, when the market opens, I will quote you the delivered price.",
      "text_native": "ठीक है। मैं, मुझे थोड़ा सा टाइम दीजिए, जब मार्केट ओपन होता है तो मैं आपको कोट करता हूं डिलीवर्ड पे।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 22,
      "speaker": "customer",
      "start_s": 43.37,
      "end_s": 45.27,
      "text_en": "Alright. Alright. What are the terms later on?",
      "text_native": "ठीक है। ठीक है। बाद में क्या टर्म्स रहते हैं?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 23,
      "speaker": "agent",
      "start_s": 45.57,
      "end_s": 50.97,
      "text_en": "Sorry? Later on, meaning later on, if you want, then we can avail you on credit. But only after two successful transactions on advance.",
      "text_native": "सॉरी? बाद में मतलब बाद में अगर आप चाहें, then we can avail you on credit. But only after two successful transaction on advance."
    },
    {
      "ucid": "21112178875753311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.37,
      "end_s": 52.27,
      "text_en": "Hmm. Right, right.",
      "text_native": "हम्म। राइट, राइट।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.77,
      "end_s": 55.87,
      "text_en": "Alright. So, for now, the quantity is, yes yes, meaning for now our quantity is just ten tons.",
      "text_native": "ठीक है। तो अभी क्वांटिटी तो मतलब की, हां हां मतलब क्वांटिटी अभी तो हमारा दस टन ही है।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 26,
      "speaker": "customer",
      "start_s": 56.27,
      "end_s": 59.97,
      "text_en": "Hmm. I just put ten tons for a sample. Otherwise, the monthly requirement is around a hundred tons of material.",
      "text_native": "हम्म। दस टन तो वैसे मैंने सैंपल के लिए डाला। वैसे मंथली हंड्रेड टन के करीब माल लगता है।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 27,
      "speaker": "agent",
      "start_s": 60.27,
      "end_s": 64.27,
      "text_en": "Okay okay okay, Rahul ji. Alright. Rahul ji, the place where you need the material now, is its pincode 110018?",
      "text_native": "ओके ओके ओके, राहुल जी। ठीक है। राहुल जी, आपको जहां पे चाहिए अभी मटेरियल, वो उसका पिन कोड 110018 है?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 28,
      "speaker": "customer",
      "start_s": 64.67,
      "end_s": 65.17,
      "text_en": "81.",
      "text_native": "81."
    },
    {
      "ucid": "21112178875753311",
      "idx": 29,
      "speaker": "agent",
      "start_s": 65.37,
      "end_s": 69.57,
      "text_en": "It's 81. Okay. Alright. North West Delhi. Alright, then? I will quote you the delivered rates once. Okay?",
      "text_native": "81 है। ओके। ठीक है। नॉर्थ वेस्ट दिल्ली। ठीक है ना? मैं एक बार आपको कोट करता हूं डिलीवर्ड रेट्स। ठीक है?"
    },
    {
      "ucid": "21112178875753311",
      "idx": 30,
      "speaker": "customer",
      "start_s": 69.77,
      "end_s": 71.27,
      "text_en": "Alright. Give me a little time. Yeah.",
      "text_native": "ठीक है। थोड़ा सा टाइम दीजिए। या।"
    },
    {
      "ucid": "21112178875753311",
      "idx": 31,
      "speaker": "agent",
      "start_s": 71.57,
      "end_s": 72.37,
      "text_en": "Okay, thank you.",
      "text_native": "ओके, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178875753311",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You just registered a company named ER Lamination on my platform. And you... regarding CR coil 0.5 900, right?",
      "comment": "Agent correctly referenced the platform submission, company name, and product."
    },
    {
      "ucid": "21112178875753311",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "regarding CR coil 0.5 900, right? ... Rahul ji, the place where you need the material now, is its pincode 110018?",
      "comment": "Agent confirmed product, spec, and location, but missed validating the quantity and required timeline."
    },
    {
      "ucid": "21112178875753311",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "What do you make? ... See, our first payment is in advance. So, will that work for you?",
      "comment": "Agent asked about end-use and confirmed payment terms, but missed monthly tonnage, current brands, and share of wallet."
    },
    {
      "ucid": "21112178875753311",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "give me a little time, when the market opens, I will quote you the delivered price.",
      "comment": "Agent committed to providing a price and set a clear timeline for the revert ('when the market opens')."
    },
    {
      "ucid": "21112178875753311",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "0.5 into 900 का कॉइल चाहिए आपको, है ना?",
      "comment": "Agent stayed focused on the customer's specific requirement and did not pitch irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}