{
  "ucid": "21112178875723481",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:30:34",
  "end_time": "2026-09-07 10:32:07",
  "duration_sec": 93,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Call_back_later",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2512a82db059931e1da72a3445a5a44b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 780,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875723481__DIA2512a82db059931e1da72a3445a5a44b.mp3",
  "audio_bytes": 187704,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 62.568,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] AGENT: Uh good morning, am I talking to Aditya Patel?   (अह गुड मॉर्निंग, ऍम आय टॉकिंग टू आदित्य पटेल?)\n[6s] CUSTOMER: Yes.   (येस.)\n[6s] AGENT: Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.   (आदित्य, मैं जीवन बात कर रहा हूं जेएसडब्ल्यू प्लॅटफॉर्म से। आपने एक enquiry डाला था ना इधर, उसके बारे में बात करने के लिए था।)\n[12s] CUSTOMER: Yes sir.   (हां सर।)\n[13s] AGENT: Uh so, one second. The one you have placed is for Posco steel CR sheet, for the sheet, right?   (अह तो, एक सेकंड। आपने जो डाला है Posco steel CR sheet के sheet के लिए ना?)\n[18s] CUSTOMER: Yes, yes.   (हां हां।)\n[19s] AGENT: Yes, so, regarding that, I just wanted to know if this is for your own use or are you a trader, something like that?   (हां तो वो उसके बारे में सिर्फ यही जानना था कि आप ये आपका खुद use के लिए है कि आप trader है, ऐसा कुछ हो?)\n[25s] CUSTOMER: For my own use.   (खुद के use के लिए।)\n[26s] AGENT: For your own use. And what is your requirement in tons right now?   (खुद के use के लिए। और आपका, आपको कितना ton का requirement है अभी?)\n[30s] CUSTOMER: Uh sir, one, I will call you in five minutes. I am a little   (अह सर एक, मैं आपको एक पांच मिनट में कॉल करता हूं। मैं थोड़ा)\n[34s] AGENT: Okay, okay. Yes, no problem. I'll do one thing, by that time I will text you on WhatsApp, okay? Should I call on the same number?   (ठीक है ठीक है। हां कोई बात नहीं। मैं एक काम करता हूं, by that time मैं text WhatsApp में आपको text करता हूं, ठीक है? उसी नंबर में कॉल करूं?)\n[39s] CUSTOMER: Yes, yes.   (हां हां।)\n[39s] AGENT: Yes.   (हां।)\n[40s] AGENT: Okay, okay. Thank you.   (ठीक है ठीक है। Thank you.)\n[41s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: The customer's final turn is very faint and muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (6% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer asks for a competitor's brand like Posco, immediately pivot by asking for their technical specs (thickness, grade) so you can offer the equivalent JSW product.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Posco steel CR sheet",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a platform enquiry for 'Posco steel CR sheet'. The agent confirmed the customer is an end-user, but the customer interrupted and asked for a call back in five minutes. The agent agreed to text via WhatsApp and call back, ending the conversation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.\", \"comment\": \"The agent correctly referenced the customer's platform enquiry at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"The one you have placed is for Posco steel CR sheet, for the sheet, right?\", \"comment\": \"The agent only revalidated the product, failing to confirm thickness, width, quantity, location, or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"I just wanted to know if this is for your own use or are you a trader... And what is your requirement in tons right now?\", \"comment\": \"The agent successfully asked about end-use and attempted to ask about quantity before the customer cut the call short.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended by the customer before the agent could discuss price, stock, or a timeline for a quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not perform any unnecessary re-pitching; the call was too short for this to occur.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a competitor's brand like Posco, immediately pivot by asking for their technical specs (thickness, grade) so you can offer the equivalent JSW product.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Posco steel CR sheet\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a platform enquiry for 'Posco steel CR sheet'. The agent confirmed the customer is an end-user, but the customer interrupted and asked for a call back in five minutes. The agent agreed to text via WhatsApp and call back, ending the conversation.\"}",
  "error": null,
  "latency_ms": 29225,
  "input_tokens": 3195,
  "output_tokens": 713,
  "created_at": "2026-09-25 11:27:33",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.775,
  "agent_talk_sec": 28.6,
  "customer_talk_sec": 8.3,
  "dead_air_sec": 56.1,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 251.7,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 7,
  "words_agent": 120,
  "words_customer": 27,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178875723481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.39,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178875723481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.69,
      "end_s": 2.09,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178875723481",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 4.86,
      "text_en": "Uh good morning, am I talking to Aditya Patel?",
      "text_native": "अह गुड मॉर्निंग, ऍम आय टॉकिंग टू आदित्य पटेल?"
    },
    {
      "ucid": "21112178875723481",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.0,
      "text_en": "Yes.",
      "text_native": "येस."
    },
    {
      "ucid": "21112178875723481",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 11.26,
      "text_en": "Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.",
      "text_native": "आदित्य, मैं जीवन बात कर रहा हूं जेएसडब्ल्यू प्लॅटफॉर्म से। आपने एक enquiry डाला था ना इधर, उसके बारे में बात करने के लिए था।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.56,
      "end_s": 12.06,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.56,
      "end_s": 18.06,
      "text_en": "Uh so, one second. The one you have placed is for Posco steel CR sheet, for the sheet, right?",
      "text_native": "अह तो, एक सेकंड। आपने जो डाला है Posco steel CR sheet के sheet के लिए ना?"
    },
    {
      "ucid": "21112178875723481",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 18.7,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 24.8,
      "text_en": "Yes, so, regarding that, I just wanted to know if this is for your own use or are you a trader, something like that?",
      "text_native": "हां तो वो उसके बारे में सिर्फ यही जानना था कि आप ये आपका खुद use के लिए है कि आप trader है, ऐसा कुछ हो?"
    },
    {
      "ucid": "21112178875723481",
      "idx": 9,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 26.0,
      "text_en": "For my own use.",
      "text_native": "खुद के use के लिए।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 29.5,
      "text_en": "For your own use. And what is your requirement in tons right now?",
      "text_native": "खुद के use के लिए। और आपका, आपको कितना ton का requirement है अभी?"
    },
    {
      "ucid": "21112178875723481",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 33.5,
      "text_en": "Uh sir, one, I will call you in five minutes. I am a little",
      "text_native": "अह सर एक, मैं आपको एक पांच मिनट में कॉल करता हूं। मैं थोड़ा"
    },
    {
      "ucid": "21112178875723481",
      "idx": 12,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 38.5,
      "text_en": "Okay, okay. Yes, no problem. I'll do one thing, by that time I will text you on WhatsApp, okay? Should I call on the same number?",
      "text_native": "ठीक है ठीक है। हां कोई बात नहीं। मैं एक काम करता हूं, by that time मैं text WhatsApp में आपको text करता हूं, ठीक है? उसी नंबर में कॉल करूं?"
    },
    {
      "ucid": "21112178875723481",
      "idx": 13,
      "speaker": "customer",
      "start_s": 38.6,
      "end_s": 39.0,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 14,
      "speaker": "agent",
      "start_s": 39.1,
      "end_s": 39.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178875723481",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.7,
      "end_s": 40.8,
      "text_en": "Okay, okay. Thank you.",
      "text_native": "ठीक है ठीक है। Thank you."
    },
    {
      "ucid": "21112178875723481",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 42.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178875723481",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Aditya, I am Jeevan speaking from the JSW platform. You had placed an enquiry here, right? I was calling to talk about that.",
      "comment": "The agent correctly referenced the customer's platform enquiry at the start of the call."
    },
    {
      "ucid": "21112178875723481",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "The one you have placed is for Posco steel CR sheet, for the sheet, right?",
      "comment": "The agent only revalidated the product, failing to confirm thickness, width, quantity, location, or timeline."
    },
    {
      "ucid": "21112178875723481",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "I just wanted to know if this is for your own use or are you a trader... And what is your requirement in tons right now?",
      "comment": "The agent successfully asked about end-use and attempted to ask about quantity before the customer cut the call short."
    },
    {
      "ucid": "21112178875723481",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was ended by the customer before the agent could discuss price, stock, or a timeline for a quote."
    },
    {
      "ucid": "21112178875723481",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not perform any unnecessary re-pitching; the call was too short for this to occur."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}