{
  "ucid": "21112178875641831",
  "call_date": "2026-09-07",
  "start_time": "2026-09-07 10:16:58",
  "end_time": "2026-09-07 10:20:03",
  "duration_sec": 185,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5e6e06a872bf2c837b02dc6428c08ccb.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 781,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178875641831__DIA5e6e06a872bf2c837b02dc6428c08ccb.mp3",
  "audio_bytes": 491616,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 163.872,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां।)\n[2s] AGENT: Hello Rohit ji. This is Rohit Mishra speaking from JSW.   (रोहित जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।)\n[4s] CUSTOMER: Yes, tell me.   (बोलिए ना।)\n[5s] AGENT: Are you speaking from Metagraph Enterprise?   (ये Metagraph Enterprise से बात कर रहे हैं आप?)\n[6s] CUSTOMER: Yes, tell me.   (हां, बोलिए ना।)\n[7s] AGENT: You had given some requirement for HR sheet on our application.   (कुछ HR sheet की रिक्वायरमेंट दी थी आपने हमारे application पे।)\n[9s] CUSTOMER: Actually, I wanted to see its pricing, but the pricing is not visible on it.   (वो तो actually मैं उसका pricing देखना चाहता था but pricing उसपे दिख नहीं रहा है।)\n[13s] AGENT: Yes, the pricing is actually... the market is fluctuating every day, so there... I mean, whatever the pricing is, it won't show.   (हां, pricing actually हर दिन market fluctuate हो रहा है तो वहां पे मतलब जो भी pricing है ना वो show नहीं करेगा।)\n[16s] AGENT: This last Saturday, the price was 62.   (ये last Saturday तक price was sixty two.)\n[18s] AGENT: 62 rupees ex-Taloja.   (Sixty two rupees ex-Taloja.)\n[20s] AGENT: Today, when the market opens, I'll quote you the new rates.   (आज अभी market open होता है, तो I'll quote you the new rates.)\n[22s] AGENT: Is yours a trading business or do you do some manufacturing?   (आपका trading का काम है या फिर कुछ manufacturing करते हैं आप?)\n[24s] CUSTOMER: Not trading, sir. We are the manufacturer. We do packaging machine manufacturing. We make machines, basically.   (Trading का नहीं सर, we are the manufacturer. Packaging machine manufacturing करते हैं। Machines बनाते हैं basically।)\n[28s] AGENT: Okay, okay. Where are you based?   (Okay, okay. कहां पे based हैं आप?)\n[29s] CUSTOMER: Uh, Pune.   (वो पुणे।)\n[30s] AGENT: You are in Pune. Okay. Do you have a requirement for material right now?   (पुणे में हैं। Okay. अभी material का requirement है?)\n[32s] CUSTOMER: There is a requirement for material, but if the pricing is going to be known only at the end, then it will be difficult for me to find   (Material का requirement तो है but वही pricing अगर at the end अगर पता चलने वाला है तो it will be difficult for me to find)\n[36s] AGENT: Meaning at the end... what are you saying?   (मतलब at the end मतलब आप क्या बोल रहे हैं?)\n[37s] CUSTOMER: Meaning, if the pricing is going to be known only after closing the order, then how can I know the order is   (मतलब order close करने के बाद ही pricing पता चलने वाला है तो how can I know order is)\n[40s] AGENT: No, no, no, it's not like that. I will share the pricing with you. I will send you a quotation on mail. After that, you decide if that pricing suits you or not.   (नहीं नहीं नहीं, ऐसा थोड़ी है। मैं आपको pricing share करूंगा। आपको मैं mail पे quotation भेजूंगा। After that you decide कि वो pricing आपको बैठ रहा है या नहीं।)\n[45s] CUSTOMER: And one more thing, I mostly have a requirement for pipes, square tubes, rectangle tubes. But that category is not visible on your application.   (And और एक, मुझे mostly ना, जो pipes रहते हैं, square tubes, rectangle tubes, उसका ज्यादा requirement रहता है। But आपके application पे वो category दिख ही नहीं रहा है।)\n[50s] AGENT: No problem, you can share it with me. It's MS pipes, right?   (कोई नहीं, आप मुझे share कर दीजिए। MS pipes है ना?)\n[52s] CUSTOMER: Yes, MS pipes only.   (हां, MS pipes ही।)\n[52s] AGENT: Yes, yes, yes, we do it. I... I will do that thing on your behalf.   (हां हां हां, करते हैं ना। मैं मैं आपके behalf में कर दूंगा वो चीज।)\n[55s] AGENT: If you search up there, on the application itself, then it will come up.   (आप search करेंगे ना वहां पे ऊपर, application पे ही, तो फिर वो आएगा।)\n[58s] CUSTOMER: Okay, so there is no separate category as such, I will have to search for it, right?   (Okay, तो ऐसे कुछ separate category नहीं है, उसको search करना पड़ेगा, right?)\n[60s] AGENT: Yes, yes, yes.   (हां हां हां।)\n[61s] AGENT: You... I will send you my visiting card and some details on WhatsApp.   (आप मुझे, मैं आपको WhatsApp पे अपना visiting card और कुछ details भेज देता हूं।)\n[63s] AGENT: You share with me your... whatever your requirement is, you send it to me once, I will take a look.   (आप मुझे share कर दो अपना, अपना जो भी requirement है, एक बार आप मुझे भेजो, मैं देख लेता हूं।)\n[66s] CUSTOMER: This will come from Taloja itself, right?   (ये तलोदा से ही आएगा ना?)\n[67s] AGENT: Sorry?\n[68s] CUSTOMER: Where will the delivery be from? From Taloja?   (Delivery कहां से होगा? तलोदा से?)\n[69s] AGENT: It will be from Taloja. We will deliver it to you.   (तलोदा से होगा। हम लोग आपको deliver करके ही देंगे।)\n[71s] CUSTOMER: Okay, okay, that's fine. Send me your details. I continuously need square tubes.   (ठीक है, ठीक है, चलेगा। मुझे आपका detail भेजिए। Square tube मुझे continue लगता रहता है।)\n[74s] AGENT: So, is there anything immediate? Because the rates are quite... I mean, the rate is increasing very exponentially right now.   (तो अभी कुछ है immediate? क्योंकि rates काफी मतलब, बहुत exponentially बढ़ रहा है अभी rate।)\n[76s] CUSTOMER: Right now, right now, I mean, work is ongoing on projects. It's going to be finalized this week. So after that happens, I'll place the requirement.   (अभी, अभी मतलब projects पे काम चालू है। ये week में finalize होने वाला है। तो वो होने के बाद I'll place the requirement.)\n[81s] AGENT: No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay?   (No problem. मैंने आपको भेज दिया है। अपना email ID भी भेजा है। एक बार आप check कर लेना, बताओ मुझे, हां?)\n[84s] CUSTOMER: Okay, okay, I'll see. Okay.   (ठीक है, ठीक है, देखता हूं। Okay.)\n[86s] AGENT: Okay. Thanks.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 41,
  "connected": 1,
  "audio_notes": "clear: There is minor background chatter but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "41 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You missed key validation and discovery questions. After learning the customer is a manufacturer, you needed to ask about their monthly consumption and current suppliers to understand the opportunity and tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a packaging machine manufacturer in Pune, inquired about HR sheet pricing which was not visible on the app. The agent explained the dynamic pricing and promised a quote. The customer then pivoted to their primary need for MS pipes and tubes, which the agent confirmed JSW supplies. The call ended with the agent sending his contact details for the customer to share their requirement later in the week.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You had given some requirement for HR sheet on our application.\", \"comment\": \"Agent correctly referenced the customer's action on the JSW platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only validated location and timeline (2/5), failing to confirm product, dimensions, or quantity.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the customer's business type (1/5), missing all other discovery questions.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Today, when the market opens, I'll quote you the new rates.\", \"comment\": \"Agent committed to a clear timeline for providing the price and attempted to create urgency.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"No problem, you can share it with me. It's MS pipes, right?\", \"comment\": \"Agent did not give a generic pitch and stayed focused on the customer's stated needs.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed key validation and discovery questions. After learning the customer is a manufacturer, you needed to ask about their monthly consumption and current suppliers to understand the opportunity and tailor your pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"It's going to be finalized this week. So after that happens, I'll place the requirement.\", \"response\": \"No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay?\"}], \"call_summary\": \"The customer, a packaging machine manufacturer in Pune, inquired about HR sheet pricing which was not visible on the app. The agent explained the dynamic pricing and promised a quote. The customer then pivoted to their primary need for MS pipes and tubes, which the agent confirmed JSW supplies. The call ended with the agent sending his contact details for the customer to share their requirement later in the week.\"}",
  "error": null,
  "latency_ms": 39318,
  "input_tokens": 4254,
  "output_tokens": 775,
  "created_at": "2026-09-25 11:27:45",
  "sentiment": "positive",
  "sentiment_score": 0.37,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 1,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.553,
  "agent_talk_sec": 42.3,
  "customer_talk_sec": 34.2,
  "dead_air_sec": 108.5,
  "longest_monologue_sec": 10.0,
  "agent_wpm": 395.7,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 17,
  "discovery_qs": 9,
  "words_agent": 279,
  "words_customer": 195,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178875641831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.89,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.35,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178875641831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.67,
      "end_s": 1.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.21,
      "end_s": 4.0,
      "text_en": "Hello Rohit ji. This is Rohit Mishra speaking from JSW.",
      "text_native": "रोहित जी नमस्ते। रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.26,
      "end_s": 4.68,
      "text_en": "Yes, tell me.",
      "text_native": "बोलिए ना।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 6.1,
      "text_en": "Are you speaking from Metagraph Enterprise?",
      "text_native": "ये Metagraph Enterprise से बात कर रहे हैं आप?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.38,
      "end_s": 6.78,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए ना।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 8.8,
      "text_en": "You had given some requirement for HR sheet on our application.",
      "text_native": "कुछ HR sheet की रिक्वायरमेंट दी थी आपने हमारे application पे।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 12.08,
      "text_en": "Actually, I wanted to see its pricing, but the pricing is not visible on it.",
      "text_native": "वो तो actually मैं उसका pricing देखना चाहता था but pricing उसपे दिख नहीं रहा है।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.6,
      "end_s": 15.88,
      "text_en": "Yes, the pricing is actually... the market is fluctuating every day, so there... I mean, whatever the pricing is, it won't show.",
      "text_native": "हां, pricing actually हर दिन market fluctuate हो रहा है तो वहां पे मतलब जो भी pricing है ना वो show नहीं करेगा।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.1,
      "end_s": 17.5,
      "text_en": "This last Saturday, the price was 62.",
      "text_native": "ये last Saturday तक price was sixty two."
    },
    {
      "ucid": "21112178875641831",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.1,
      "text_en": "62 rupees ex-Taloja.",
      "text_native": "Sixty two rupees ex-Taloja."
    },
    {
      "ucid": "21112178875641831",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 21.5,
      "text_en": "Today, when the market opens, I'll quote you the new rates.",
      "text_native": "आज अभी market open होता है, तो I'll quote you the new rates."
    },
    {
      "ucid": "21112178875641831",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 23.8,
      "text_en": "Is yours a trading business or do you do some manufacturing?",
      "text_native": "आपका trading का काम है या फिर कुछ manufacturing करते हैं आप?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 27.8,
      "text_en": "Not trading, sir. We are the manufacturer. We do packaging machine manufacturing. We make machines, basically.",
      "text_native": "Trading का नहीं सर, we are the manufacturer. Packaging machine manufacturing करते हैं। Machines बनाते हैं basically।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 29.3,
      "text_en": "Okay, okay. Where are you based?",
      "text_native": "Okay, okay. कहां पे based हैं आप?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 29.8,
      "text_en": "Uh, Pune.",
      "text_native": "वो पुणे।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 31.5,
      "text_en": "You are in Pune. Okay. Do you have a requirement for material right now?",
      "text_native": "पुणे में हैं। Okay. अभी material का requirement है?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.9,
      "end_s": 35.5,
      "text_en": "There is a requirement for material, but if the pricing is going to be known only at the end, then it will be difficult for me to find",
      "text_native": "Material का requirement तो है but वही pricing अगर at the end अगर पता चलने वाला है तो it will be difficult for me to find"
    },
    {
      "ucid": "21112178875641831",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.8,
      "text_en": "Meaning at the end... what are you saying?",
      "text_native": "मतलब at the end मतलब आप क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 40.0,
      "text_en": "Meaning, if the pricing is going to be known only after closing the order, then how can I know the order is",
      "text_native": "मतलब order close करने के बाद ही pricing पता चलने वाला है तो how can I know order is"
    },
    {
      "ucid": "21112178875641831",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 44.5,
      "text_en": "No, no, no, it's not like that. I will share the pricing with you. I will send you a quotation on mail. After that, you decide if that pricing suits you or not.",
      "text_native": "नहीं नहीं नहीं, ऐसा थोड़ी है। मैं आपको pricing share करूंगा। आपको मैं mail पे quotation भेजूंगा। After that you decide कि वो pricing आपको बैठ रहा है या नहीं।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 22,
      "speaker": "customer",
      "start_s": 44.7,
      "end_s": 50.0,
      "text_en": "And one more thing, I mostly have a requirement for pipes, square tubes, rectangle tubes. But that category is not visible on your application.",
      "text_native": "And और एक, मुझे mostly ना, जो pipes रहते हैं, square tubes, rectangle tubes, उसका ज्यादा requirement रहता है। But आपके application पे वो category दिख ही नहीं रहा है।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 23,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 51.5,
      "text_en": "No problem, you can share it with me. It's MS pipes, right?",
      "text_native": "कोई नहीं, आप मुझे share कर दीजिए। MS pipes है ना?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 52.2,
      "text_en": "Yes, MS pipes only.",
      "text_native": "हां, MS pipes ही।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.3,
      "end_s": 54.2,
      "text_en": "Yes, yes, yes, we do it. I... I will do that thing on your behalf.",
      "text_native": "हां हां हां, करते हैं ना। मैं मैं आपके behalf में कर दूंगा वो चीज।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.6,
      "end_s": 57.0,
      "text_en": "If you search up there, on the application itself, then it will come up.",
      "text_native": "आप search करेंगे ना वहां पे ऊपर, application पे ही, तो फिर वो आएगा।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 27,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 59.8,
      "text_en": "Okay, so there is no separate category as such, I will have to search for it, right?",
      "text_native": "Okay, तो ऐसे कुछ separate category नहीं है, उसको search करना पड़ेगा, right?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 28,
      "speaker": "agent",
      "start_s": 60.0,
      "end_s": 60.5,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 29,
      "speaker": "agent",
      "start_s": 60.8,
      "end_s": 63.0,
      "text_en": "You... I will send you my visiting card and some details on WhatsApp.",
      "text_native": "आप मुझे, मैं आपको WhatsApp पे अपना visiting card और कुछ details भेज देता हूं।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 30,
      "speaker": "agent",
      "start_s": 63.0,
      "end_s": 65.5,
      "text_en": "You share with me your... whatever your requirement is, you send it to me once, I will take a look.",
      "text_native": "आप मुझे share कर दो अपना, अपना जो भी requirement है, एक बार आप मुझे भेजो, मैं देख लेता हूं।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 31,
      "speaker": "customer",
      "start_s": 65.8,
      "end_s": 66.8,
      "text_en": "This will come from Taloja itself, right?",
      "text_native": "ये तलोदा से ही आएगा ना?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 32,
      "speaker": "agent",
      "start_s": 67.0,
      "end_s": 67.3,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 33,
      "speaker": "customer",
      "start_s": 67.5,
      "end_s": 68.8,
      "text_en": "Where will the delivery be from? From Taloja?",
      "text_native": "Delivery कहां से होगा? तलोदा से?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 34,
      "speaker": "agent",
      "start_s": 69.0,
      "end_s": 70.5,
      "text_en": "It will be from Taloja. We will deliver it to you.",
      "text_native": "तलोदा से होगा। हम लोग आपको deliver करके ही देंगे।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 35,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 73.5,
      "text_en": "Okay, okay, that's fine. Send me your details. I continuously need square tubes.",
      "text_native": "ठीक है, ठीक है, चलेगा। मुझे आपका detail भेजिए। Square tube मुझे continue लगता रहता है।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 36,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 76.5,
      "text_en": "So, is there anything immediate? Because the rates are quite... I mean, the rate is increasing very exponentially right now.",
      "text_native": "तो अभी कुछ है immediate? क्योंकि rates काफी मतलब, बहुत exponentially बढ़ रहा है अभी rate।"
    },
    {
      "ucid": "21112178875641831",
      "idx": 37,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 81.0,
      "text_en": "Right now, right now, I mean, work is ongoing on projects. It's going to be finalized this week. So after that happens, I'll place the requirement.",
      "text_native": "अभी, अभी मतलब projects पे काम चालू है। ये week में finalize होने वाला है। तो वो होने के बाद I'll place the requirement."
    },
    {
      "ucid": "21112178875641831",
      "idx": 38,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 84.2,
      "text_en": "No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay?",
      "text_native": "No problem. मैंने आपको भेज दिया है। अपना email ID भी भेजा है। एक बार आप check कर लेना, बताओ मुझे, हां?"
    },
    {
      "ucid": "21112178875641831",
      "idx": 39,
      "speaker": "customer",
      "start_s": 84.5,
      "end_s": 85.8,
      "text_en": "Okay, okay, I'll see. Okay.",
      "text_native": "ठीक है, ठीक है, देखता हूं। Okay."
    },
    {
      "ucid": "21112178875641831",
      "idx": 40,
      "speaker": "agent",
      "start_s": 86.0,
      "end_s": 86.5,
      "text_en": "Okay. Thanks.",
      "text_native": "Okay. Thanks."
    }
  ],
  "steps": [
    {
      "ucid": "21112178875641831",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You had given some requirement for HR sheet on our application.",
      "comment": "Agent correctly referenced the customer's action on the JSW platform."
    },
    {
      "ucid": "21112178875641831",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only validated location and timeline (2/5), failing to confirm product, dimensions, or quantity."
    },
    {
      "ucid": "21112178875641831",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the customer's business type (1/5), missing all other discovery questions."
    },
    {
      "ucid": "21112178875641831",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Today, when the market opens, I'll quote you the new rates.",
      "comment": "Agent committed to a clear timeline for providing the price and attempted to create urgency."
    },
    {
      "ucid": "21112178875641831",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "No problem, you can share it with me. It's MS pipes, right?",
      "comment": "Agent did not give a generic pitch and stayed focused on the customer's stated needs."
    }
  ],
  "objections": [
    {
      "ucid": "21112178875641831",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "It's going to be finalized this week. So after that happens, I'll place the requirement.",
      "response": "No problem. I have sent it to you. I have also sent my email ID. Please check it once and let me know, okay?"
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}