{
  "ucid": "21112178852635411",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 18:22:34",
  "end_time": "2026-09-04 18:24:02",
  "duration_sec": 88,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Wrap up time exceeded :0",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2b3a3de7eacd0c451054154d9968574f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 782,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178852635411__DIA2b3a3de7eacd0c451054154d9968574f.mp3",
  "audio_bytes": 214920,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 71.64,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello.\n[6s] CUSTOMER: Hi, who are you?\n[8s] AGENT: Sir, calling from JSW One MSME.\n[10s] CUSTOMER: Okay.\n[11s] AGENT: Sir, any requirement in steel?\n[14s] CUSTOMER: Yes, there is, sir. Actually we need 15 tons.   (Yes, there is, sir. Actually we need fifteen tons.)\n[17s] AGENT: Okay.\n[18s] CUSTOMER: Uh, what was the price?\n[19s] AGENT: So 15 tons of what, sir?   (So fifteen tons of what, sir?)\n[21s] CUSTOMER: Huh?\n[22s] CUSTOMER: We want 8 mm 5 tons, 10 mm 5 tons, 12 mm 5 tons, 16 mm 300 kgs.\n[28s] AGENT: Okay.\n[29s] CUSTOMER: Proportionately, ah.\n[30s] AGENT: Okay. And I see the details that sir over here that 300 kg won't be we won't be able to serve you.\n[35s] CUSTOMER: 300 mm means half ton.   (300 mm bole to half ton.)\n[37s] AGENT: You require this in TMT bars?\n[39s] CUSTOMER: Yes, yes, yes. TMT bars. 550 D.\n[41s] AGENT: Okay. And this is JSW One...\n[42s] CUSTOMER: JSW One.\n[43s] AGENT: JSW One is what you require. Okay. I'll share you the quotations for that.\n[46s] CUSTOMER: Okay.\n[46s] AGENT: Uh, give me some time, I'll give you the quotations.\n[48s] CUSTOMER: Okay.   (ठीक है।)\n[49s] AGENT: Okay, thank you.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 25,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly distant compared to the customer's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "25 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "For a customer-led inquiry, always start by acknowledging their platform submission, like 'I see you've placed a requirement for TMT bars,' to show you have their details and make the call more efficient.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "spec_not_available",
  "supply_details": "Agent stated the 300kg requirement for 16mm TMT cannot be served: \"300 kg won't be we won't be able to serve you.\"",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about the price for 15.3 tons of JSW TMT bars in various sizes. The agent failed to acknowledge the customer's platform submission, instead treating it as a new inquiry. The agent noted that a 300kg line item was below the minimum order quantity and could not be served, then promised to send a quotation for the remaining items.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent started with a generic cold-call opening \\\"Sir, any requirement in steel?\\\" instead of acknowledging the customer's platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only confirmed the product type (\\\"TMT bars?\\\") and grade (\\\"JSW One is what you require\\\"), but failed to revalidate the quantity breakdown, delivery location, or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's end use, monthly consumption, or current procurement habits.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll share you the quotations for that. Uh, give me some time, I'll give you the quotations.\", \"comment\": \"The agent committed to providing a price and set a next step, even though the timeline was vague.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not perform any unnecessary re-pitching of the product portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led inquiry, always start by acknowledging their platform submission, like 'I see you've placed a requirement for TMT bars,' to show you have their details and make the call more efficient.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated the 300kg requirement for 16mm TMT cannot be served: \\\"300 kg won't be we won't be able to serve you.\\\"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about the price for 15.3 tons of JSW TMT bars in various sizes. The agent failed to acknowledge the customer's platform submission, instead treating it as a new inquiry. The agent noted that a 300kg line item was below the minimum order quantity and could not be served, then promised to send a quotation for the remaining items.\"}",
  "error": null,
  "latency_ms": 37061,
  "input_tokens": 3100,
  "output_tokens": 743,
  "created_at": "2026-09-25 11:27:44",
  "sentiment": "positive",
  "sentiment_score": 0.333,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.511,
  "agent_talk_sec": 18.4,
  "customer_talk_sec": 17.6,
  "dead_air_sec": 52.0,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 264.1,
  "interruptions": 0,
  "agent_turns": 12,
  "customer_turns": 13,
  "discovery_qs": 3,
  "words_agent": 81,
  "words_customer": 57,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852635411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.57,
      "end_s": 5.13,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.73,
      "end_s": 6.11,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852635411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.43,
      "end_s": 7.27,
      "text_en": "Hi, who are you?",
      "text_native": "Hi, who are you?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.71,
      "end_s": 9.55,
      "text_en": "Sir, calling from JSW One MSME.",
      "text_native": "Sir, calling from JSW One MSME."
    },
    {
      "ucid": "21112178852635411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 10.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178852635411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.32,
      "end_s": 13.2,
      "text_en": "Sir, any requirement in steel?",
      "text_native": "Sir, any requirement in steel?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 16.1,
      "text_en": "Yes, there is, sir. Actually we need 15 tons.",
      "text_native": "Yes, there is, sir. Actually we need fifteen tons."
    },
    {
      "ucid": "21112178852635411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.67,
      "end_s": 17.11,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178852635411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.7,
      "end_s": 18.9,
      "text_en": "Uh, what was the price?",
      "text_native": "Uh, what was the price?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.26,
      "end_s": 20.6,
      "text_en": "So 15 tons of what, sir?",
      "text_native": "So fifteen tons of what, sir?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 21.4,
      "text_en": "Huh?",
      "text_native": "Huh?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.8,
      "end_s": 27.5,
      "text_en": "We want 8 mm 5 tons, 10 mm 5 tons, 12 mm 5 tons, 16 mm 300 kgs.",
      "text_native": "We want 8 mm 5 tons, 10 mm 5 tons, 12 mm 5 tons, 16 mm 300 kgs."
    },
    {
      "ucid": "21112178852635411",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 28.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178852635411",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.7,
      "end_s": 29.7,
      "text_en": "Proportionately, ah.",
      "text_native": "Proportionately, ah."
    },
    {
      "ucid": "21112178852635411",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 34.7,
      "text_en": "Okay. And I see the details that sir over here that 300 kg won't be we won't be able to serve you.",
      "text_native": "Okay. And I see the details that sir over here that 300 kg won't be we won't be able to serve you."
    },
    {
      "ucid": "21112178852635411",
      "idx": 15,
      "speaker": "customer",
      "start_s": 35.0,
      "end_s": 36.7,
      "text_en": "300 mm means half ton.",
      "text_native": "300 mm bole to half ton."
    },
    {
      "ucid": "21112178852635411",
      "idx": 16,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 38.4,
      "text_en": "You require this in TMT bars?",
      "text_native": "You require this in TMT bars?"
    },
    {
      "ucid": "21112178852635411",
      "idx": 17,
      "speaker": "customer",
      "start_s": 38.7,
      "end_s": 40.7,
      "text_en": "Yes, yes, yes. TMT bars. 550 D.",
      "text_native": "Yes, yes, yes. TMT bars. 550 D."
    },
    {
      "ucid": "21112178852635411",
      "idx": 18,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 41.8,
      "text_en": "Okay. And this is JSW One...",
      "text_native": "Okay. And this is JSW One..."
    },
    {
      "ucid": "21112178852635411",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.5,
      "text_en": "JSW One.",
      "text_native": "JSW One."
    },
    {
      "ucid": "21112178852635411",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 45.4,
      "text_en": "JSW One is what you require. Okay. I'll share you the quotations for that.",
      "text_native": "JSW One is what you require. Okay. I'll share you the quotations for that."
    },
    {
      "ucid": "21112178852635411",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 45.8,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178852635411",
      "idx": 22,
      "speaker": "agent",
      "start_s": 45.9,
      "end_s": 47.7,
      "text_en": "Uh, give me some time, I'll give you the quotations.",
      "text_native": "Uh, give me some time, I'll give you the quotations."
    },
    {
      "ucid": "21112178852635411",
      "idx": 23,
      "speaker": "customer",
      "start_s": 47.9,
      "end_s": 48.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178852635411",
      "idx": 24,
      "speaker": "agent",
      "start_s": 48.7,
      "end_s": 49.6,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852635411",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent started with a generic cold-call opening \"Sir, any requirement in steel?\" instead of acknowledging the customer's platform submission."
    },
    {
      "ucid": "21112178852635411",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "The agent only confirmed the product type (\"TMT bars?\") and grade (\"JSW One is what you require\"), but failed to revalidate the quantity breakdown, delivery location, or timeline."
    },
    {
      "ucid": "21112178852635411",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's end use, monthly consumption, or current procurement habits."
    },
    {
      "ucid": "21112178852635411",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I'll share you the quotations for that. Uh, give me some time, I'll give you the quotations.",
      "comment": "The agent committed to providing a price and set a next step, even though the timeline was vague."
    },
    {
      "ucid": "21112178852635411",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not perform any unnecessary re-pitching of the product portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}