Call 21112178852628811 2026-09-04 · Abdul Ansari · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is present on both sides, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement, providing no reason for the customer to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent accepted the initial brush-off without attempting to learn about the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
I was just speaking with Vinod ji.
did well
Qualify
Do you have any requirement for HR CR?
Summary
The agent contacted a representative from Perfect Agro to inquire about HR/CR steel requirements. The customer stated they had no immediate need and were already in contact with another person. The agent confirmed the lack of a current requirement and ended the call with a vague promise to call back.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business for future opportunities instead of immediately ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement, providing no reason for the customer to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent accepted the initial brush-off without attempting to learn about the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for HR CR? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent stated they would "call later," which is not a specific, committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | I was just speaking with Vinod ji. |
Is there no live requirement now? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.665 | 10.7s | 5.4s | 45.9s | 3.8s | 241.1 | 0 | 8 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
agent
3.1s
Hello.
customer
4.2s
Hello?
agent
5.0s
Hello.
agent
6.7s
Hello.
agent
8.1s
Are you speaking from Perfect Agro, sir?
Perfect Agro se baat kar rahe hain sir aap?
customer
10.1s
Yes.
Haan.
agent
11.0s
This is Abdul speaking from JSW. Do you have any requirement for HR CR?
Abdul baat kar raha hoon main JSW se. Kuch requirement hai kya aapko HR CR mein?
customer
15.5s
Sir, right now there is nothing. I was just speaking with Vinod ji.
Sir abhi toh nahi hai kuch. Vinod ji se baat ho rahi thi abhi.
agent
19.0s
Is there no live requirement now?
Kuch abhi nahi live requirement hai?
customer
20.3s
Hmm?
agent
21.0s
You don't have any live requirement right now?
Abhi kuch live requirement nahi hai kya aapko?
customer
23.2s
Not right now.
Abhi nahi hai.
agent
24.2s
Okay, I will call later.
Theek hai, baad mein call karta hoon.