{
  "ucid": "21112178852628811",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 18:21:28",
  "end_time": "2026-09-04 18:22:30",
  "duration_sec": 62,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA412ad80694b315dbfc61135089159b7a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 783,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852628811__DIA412ad80694b315dbfc61135089159b7a.mp3",
  "audio_bytes": 101952,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.984,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Hello?\n[5s] AGENT: Hello.\n[7s] AGENT: Hello.\n[8s] AGENT: Are you speaking from Perfect Agro, sir?   (Perfect Agro se baat kar rahe hain sir aap?)\n[10s] CUSTOMER: Yes.   (Haan.)\n[11s] AGENT: This is Abdul speaking from JSW. Do you have any requirement for HR CR?   (Abdul baat kar raha hoon main JSW se. Kuch requirement hai kya aapko HR CR mein?)\n[15s] CUSTOMER: Sir, right now there is nothing. I was just speaking with Vinod ji.   (Sir abhi toh nahi hai kuch. Vinod ji se baat ho rahi thi abhi.)\n[19s] AGENT: Is there no live requirement now?   (Kuch abhi nahi live requirement hai?)\n[20s] CUSTOMER: Hmm?\n[21s] AGENT: You don't have any live requirement right now?   (Abhi kuch live requirement nahi hai kya aapko?)\n[23s] CUSTOMER: Not right now.   (Abhi nahi hai.)\n[24s] AGENT: Okay, I will call later.   (Theek hai, baad mein call karta hoon.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present on both sides, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt discovery to understand their business for future opportunities instead of immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from Perfect Agro to inquire about HR/CR steel requirements. The customer stated they had no immediate need and were already in contact with another person. The agent confirmed the lack of a current requirement and ended the call with a vague promise to call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement, providing no reason for the customer to engage.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent accepted the initial brush-off without attempting to learn about the customer's business.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR CR?\", \"comment\": \"The agent successfully asked if the customer had a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent stated they would \\\"call later,\\\" which is not a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt discovery to understand their business for future opportunities instead of immediately ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"I was just speaking with Vinod ji.\", \"response\": \"Is there no live requirement now?\"}], \"call_summary\": \"The agent contacted a representative from Perfect Agro to inquire about HR/CR steel requirements. The customer stated they had no immediate need and were already in contact with another person. The agent confirmed the lack of a current requirement and ended the call with a vague promise to call back.\"}",
  "error": null,
  "latency_ms": 29355,
  "input_tokens": 2840,
  "output_tokens": 737,
  "created_at": "2026-09-25 11:27:40",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.665,
  "agent_talk_sec": 10.7,
  "customer_talk_sec": 5.4,
  "dead_air_sec": 45.9,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 241.1,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 6,
  "discovery_qs": 4,
  "words_agent": 43,
  "words_customer": 20,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178852628811",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.91,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852628811",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.11,
      "end_s": 3.53,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852628811",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.21,
      "end_s": 4.57,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 5.38,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852628811",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.71,
      "end_s": 7.19,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852628811",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.1,
      "end_s": 9.8,
      "text_en": "Are you speaking from Perfect Agro, sir?",
      "text_native": "Perfect Agro se baat kar rahe hain sir aap?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.08,
      "end_s": 10.36,
      "text_en": "Yes.",
      "text_native": "Haan."
    },
    {
      "ucid": "21112178852628811",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 14.8,
      "text_en": "This is Abdul speaking from JSW. Do you have any requirement for HR CR?",
      "text_native": "Abdul baat kar raha hoon main JSW se. Kuch requirement hai kya aapko HR CR mein?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.49,
      "end_s": 18.98,
      "text_en": "Sir, right now there is nothing. I was just speaking with Vinod ji.",
      "text_native": "Sir abhi toh nahi hai kuch. Vinod ji se baat ho rahi thi abhi."
    },
    {
      "ucid": "21112178852628811",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.98,
      "end_s": 20.1,
      "text_en": "Is there no live requirement now?",
      "text_native": "Kuch abhi nahi live requirement hai?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 20.56,
      "text_en": "Hmm?",
      "text_native": "Hmm?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 22.4,
      "text_en": "You don't have any live requirement right now?",
      "text_native": "Abhi kuch live requirement nahi hai kya aapko?"
    },
    {
      "ucid": "21112178852628811",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 23.8,
      "text_en": "Not right now.",
      "text_native": "Abhi nahi hai."
    },
    {
      "ucid": "21112178852628811",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.6,
      "text_en": "Okay, I will call later.",
      "text_native": "Theek hai, baad mein call karta hoon."
    }
  ],
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    {
      "ucid": "21112178852628811",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178852628811",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement, providing no reason for the customer to engage."
    },
    {
      "ucid": "21112178852628811",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent accepted the initial brush-off without attempting to learn about the customer's business."
    },
    {
      "ucid": "21112178852628811",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178852628811",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR CR?",
      "comment": "The agent successfully asked if the customer had a current requirement."
    },
    {
      "ucid": "21112178852628811",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent stated they would \"call later,\" which is not a specific, committed next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178852628811",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "I was just speaking with Vinod ji.",
      "response": "Is there no live requirement now?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}