Call 21112178852362441 2026-09-04 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Marathi | 15 | supply_led (campaign_name:medium) |
Audio: clear: A loud horn is heard at the beginning of the recording, but the subsequent conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook and instead jumped directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement currently in HR CR?
Summary
The agent introduced himself and immediately asked for a requirement in HR/CR. The customer stated they had no current need but would get in touch if one arose. The agent accepted this and ended the call without performing any discovery or establishing a concrete next step.
Coaching
You skipped the hook and discovery entirely; start by offering a reason for the customer to talk to you, like a price or availability signal, before asking if they need to buy today.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello, I'm calling from JSW One, Jindal Steel Works. The agent identified himself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement currently in HR CR? The agent did not provide a supply or price hook and instead jumped directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement currently in HR CR? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | CUSTOMER: I will tell you, sir. Hm? AGENT: Done sir, done. The call ended with a vague promise from the customer, not a specific, agent-committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 7.6s | 5.9s | 37.5s | 2.9s | 276.3 | 0 | 8 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.3s
Hello.
हॅलो.
agent
5.1s
Hello.
हॅलो.
customer
5.8s
Swami IT Industry?
स्वामी आयटी इंडस्ट्री?
agent
7.0s
Yes, speak.
हा, बोला.
agent
7.6s
Sir, hello, I'm calling from JSW One, Jindal Steel Works.
सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स.
customer
10.2s
Yes, speak sir.
हा, बोला सर.
agent
11.3s
Sir, is there any requirement currently in HR CR?
सर, काय आहे सध्या रिक्वायरमेंट HR CR मध्ये?
customer
13.6s
Uh, currently there isn't, sir.
अ, सध्या तरी नाहीये सर.
agent
15.3s
Will anything come up this month?
या month मध्ये काही येणार आहे का?
customer
16.5s
I will tell you, sir. Hm?
सांगतो सर मी तुम्हाला. हं?
agent
18.3s
Done sir, done.
Done सर, done.
customer
19.0s
Okay.
ओके.
agent
19.6s
Will do.
चालेल.
customer
20.5s
Yeah.
agent
20.9s
Thank you.