{
  "ucid": "21112178852362441",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 17:37:04",
  "end_time": "2026-09-04 17:37:55",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA886002458bedb4e354e3f143a3482826.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 788,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852362441__DIA886002458bedb4e354e3f143a3482826.mp3",
  "audio_bytes": 90936,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.312,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] CUSTOMER: Hello.   (हॅलो.)\n[5s] AGENT: Hello.   (हॅलो.)\n[6s] CUSTOMER: Swami IT Industry?   (स्वामी आयटी इंडस्ट्री?)\n[7s] AGENT: Yes, speak.   (हा, बोला.)\n[8s] AGENT: Sir, hello, I'm calling from JSW One, Jindal Steel Works.   (सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स.)\n[10s] CUSTOMER: Yes, speak sir.   (हा, बोला सर.)\n[11s] AGENT: Sir, is there any requirement currently in HR CR?   (सर, काय आहे सध्या रिक्वायरमेंट HR CR मध्ये?)\n[14s] CUSTOMER: Uh, currently there isn't, sir.   (अ, सध्या तरी नाहीये सर.)\n[15s] AGENT: Will anything come up this month?   (या month मध्ये काही येणार आहे का?)\n[17s] CUSTOMER: I will tell you, sir. Hm?   (सांगतो सर मी तुम्हाला. हं?)\n[18s] AGENT: Done sir, done.   (Done सर, done.)\n[19s] CUSTOMER: Okay.   (ओके.)\n[20s] AGENT: Will do.   (चालेल.)\n[20s] CUSTOMER: Yeah.\n[21s] AGENT: Thank you.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: A loud horn is heard at the beginning of the recording, but the subsequent conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery entirely; start by offering a reason for the customer to talk to you, like a price or availability signal, before asking if they need to buy today.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and immediately asked for a requirement in HR/CR. The customer stated they had no current need but would get in touch if one arose. The agent accepted this and ended the call without performing any discovery or establishing a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I'm calling from JSW One, Jindal Steel Works.\", \"comment\": \"The agent identified himself and the company but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement currently in HR CR?\", \"comment\": \"The agent did not provide a supply or price hook and instead jumped directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement currently in HR CR?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: I will tell you, sir. Hm? AGENT: Done sir, done.\", \"comment\": \"The call ended with a vague promise from the customer, not a specific, agent-committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery entirely; start by offering a reason for the customer to talk to you, like a price or availability signal, before asking if they need to buy today.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and immediately asked for a requirement in HR/CR. The customer stated they had no current need but would get in touch if one arose. The agent accepted this and ended the call without performing any discovery or establishing a concrete next step.\"}",
  "error": null,
  "latency_ms": 48519,
  "input_tokens": 2863,
  "output_tokens": 725,
  "created_at": "2026-09-25 11:28:18",
  "sentiment": "neutral",
  "sentiment_score": 0.02,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.563,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 37.5,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 276.3,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 35,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852362441",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.28,
      "end_s": 4.8,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178852362441",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.06,
      "end_s": 5.49,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178852362441",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.82,
      "text_en": "Swami IT Industry?",
      "text_native": "स्वामी आयटी इंडस्ट्री?"
    },
    {
      "ucid": "21112178852362441",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 7.48,
      "text_en": "Yes, speak.",
      "text_native": "हा, बोला."
    },
    {
      "ucid": "21112178852362441",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.64,
      "end_s": 10.04,
      "text_en": "Sir, hello, I'm calling from JSW One, Jindal Steel Works.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क्स."
    },
    {
      "ucid": "21112178852362441",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.23,
      "end_s": 10.83,
      "text_en": "Yes, speak sir.",
      "text_native": "हा, बोला सर."
    },
    {
      "ucid": "21112178852362441",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.26,
      "end_s": 13.2,
      "text_en": "Sir, is there any requirement currently in HR CR?",
      "text_native": "सर, काय आहे सध्या रिक्वायरमेंट HR CR मध्ये?"
    },
    {
      "ucid": "21112178852362441",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.55,
      "end_s": 14.84,
      "text_en": "Uh, currently there isn't, sir.",
      "text_native": "अ, सध्या तरी नाहीये सर."
    },
    {
      "ucid": "21112178852362441",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.26,
      "end_s": 16.24,
      "text_en": "Will anything come up this month?",
      "text_native": "या month मध्ये काही येणार आहे का?"
    },
    {
      "ucid": "21112178852362441",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.54,
      "end_s": 18.2,
      "text_en": "I will tell you, sir. Hm?",
      "text_native": "सांगतो सर मी तुम्हाला. हं?"
    },
    {
      "ucid": "21112178852362441",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 18.84,
      "text_en": "Done sir, done.",
      "text_native": "Done सर, done."
    },
    {
      "ucid": "21112178852362441",
      "idx": 11,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 19.5,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178852362441",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 20.0,
      "text_en": "Will do.",
      "text_native": "चालेल."
    },
    {
      "ucid": "21112178852362441",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 20.8,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178852362441",
      "idx": 14,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 21.3,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852362441",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I'm calling from JSW One, Jindal Steel Works.",
      "comment": "The agent identified himself and the company but did not ask for permission to speak."
    },
    {
      "ucid": "21112178852362441",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement currently in HR CR?",
      "comment": "The agent did not provide a supply or price hook and instead jumped directly to a qualification question."
    },
    {
      "ucid": "21112178852362441",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178852362441",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178852362441",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement currently in HR CR?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178852362441",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: I will tell you, sir. Hm? AGENT: Done sir, done.",
      "comment": "The call ended with a vague promise from the customer, not a specific, agent-committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}