Call 21112178852339731 2026-09-04 · Aditya Pandey · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Wrap up time exceeded :0 | full conversation 11 turns, clean transcript (9% inaudible) | Hindi | 11 | new_registration (campaign_name:medium) |
Audio: noisy: Significant wind/background noise on the customer's side, making parts of their speech inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions after the customer clarified their registration reason.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a callback.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was abruptly ended without achieving one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.
Summary
The agent contacted a customer who had registered on the platform. The customer clarified their intent was for 'vendor registration', not for purchasing steel. Upon hearing this, the agent immediately ended the call without any further discovery or assistance.
Coaching
When a customer says they registered to be a vendor, don't immediately end the call; probe to see if they also purchase steel or if you can route them to the correct department.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One. The agent provided a standard, non-pushy opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions after the customer clarified their registration reason. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value propositions. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a callback. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Alright sir. Okay. Bye. The call was abruptly ended without achieving one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 12.7s | 7.6s | 24.7s | 3.8s | 226.8 | 0 | 6 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
हॅलो?
agent
2.6s
Hello.
agent
3.2s
Hello Alfred H Knight?
customer
4.9s
Yes, yes.
हां हां।
agent
5.7s
Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.
customer
10.0s
Okay okay, tell me.
Okay okay, बताइए।
agent
11.0s
Yes sir, you were registered on our platform, I had called regarding that sir, JSW One.
हां सर, आप हमारे platform में registered थे, उसके regarding call किया था सर, JSW One.
customer
14.8s
I had registered for vendor registration.
Vendor registration के लिए मैंने register कर दिया था।
agent
17.5s
Okay sir, you had filled the form for vendor registration.
अच्छा सर, vendor registration के लिए आपने form किया था।
customer
19.7s
Something had happened so I [inaudible]
कुछ हुआ था तो मैंने [inaudible]
agent
23.3s
Alright sir. Okay. Bye.
ठीक है सर। Okay. Bye.