{
  "ucid": "21112178852339731",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 17:33:17",
  "end_time": "2026-09-04 17:34:02",
  "duration_sec": 45,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcada5bffe6ea0af924ad01fb9f373b81.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 789,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852339731__DIAcada5bffe6ea0af924ad01fb9f373b81.mp3",
  "audio_bytes": 99792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.264,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello.\n[3s] AGENT: Hello Alfred H Knight?\n[5s] CUSTOMER: Yes, yes.   (हां हां।)\n[6s] AGENT: Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.\n[10s] CUSTOMER: Okay okay, tell me.   (Okay okay, बताइए।)\n[11s] AGENT: Yes sir, you were registered on our platform, I had called regarding that sir, JSW One.   (हां सर, आप हमारे platform में registered थे, उसके regarding call किया था सर, JSW One.)\n[15s] CUSTOMER: I had registered for vendor registration.   (Vendor registration के लिए मैंने register कर दिया था।)\n[18s] AGENT: Okay sir, you had filled the form for vendor registration.   (अच्छा सर, vendor registration के लिए आपने form किया था।)\n[20s] CUSTOMER: Something had happened so I [inaudible]   (कुछ हुआ था तो मैंने [inaudible])\n[23s] AGENT: Alright sir. Okay. Bye.   (ठीक है सर। Okay. Bye.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant wind/background noise on the customer's side, making parts of their speech inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (9% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they registered to be a vendor, don't immediately end the call; probe to see if they also purchase steel or if you can route them to the correct department.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered on the platform. The customer clarified their intent was for 'vendor registration', not for purchasing steel. Upon hearing this, the agent immediately ended the call without any further discovery or assistance.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.\", \"comment\": \"The agent provided a standard, non-pushy opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions after the customer clarified their registration reason.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value propositions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about a current requirement or schedule a callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright sir. Okay. Bye.\", \"comment\": \"The call was abruptly ended without achieving one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they registered to be a vendor, don't immediately end the call; probe to see if they also purchase steel or if you can route them to the correct department.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the platform. The customer clarified their intent was for 'vendor registration', not for purchasing steel. Upon hearing this, the agent immediately ended the call without any further discovery or assistance.\"}",
  "error": null,
  "latency_ms": 23970,
  "input_tokens": 2882,
  "output_tokens": 665,
  "created_at": "2026-09-25 11:27:57",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.626,
  "agent_talk_sec": 12.7,
  "customer_talk_sec": 7.6,
  "dead_air_sec": 24.7,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 226.8,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 48,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852339731",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.93,
      "end_s": 2.39,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178852339731",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.64,
      "end_s": 2.98,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178852339731",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 4.5,
      "text_en": "Hello Alfred H Knight?",
      "text_native": "Hello Alfred H Knight?"
    },
    {
      "ucid": "21112178852339731",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.34,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178852339731",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 9.5,
      "text_en": "Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.",
      "text_native": "Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One."
    },
    {
      "ucid": "21112178852339731",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.9,
      "text_en": "Okay okay, tell me.",
      "text_native": "Okay okay, बताइए।"
    },
    {
      "ucid": "21112178852339731",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 14.7,
      "text_en": "Yes sir, you were registered on our platform, I had called regarding that sir, JSW One.",
      "text_native": "हां सर, आप हमारे platform में registered थे, उसके regarding call किया था सर, JSW One."
    },
    {
      "ucid": "21112178852339731",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 17.4,
      "text_en": "I had registered for vendor registration.",
      "text_native": "Vendor registration के लिए मैंने register कर दिया था।"
    },
    {
      "ucid": "21112178852339731",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 19.6,
      "text_en": "Okay sir, you had filled the form for vendor registration.",
      "text_native": "अच्छा सर, vendor registration के लिए आपने form किया था।"
    },
    {
      "ucid": "21112178852339731",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.7,
      "end_s": 22.9,
      "text_en": "Something had happened so I [inaudible]",
      "text_native": "कुछ हुआ था तो मैंने [inaudible]"
    },
    {
      "ucid": "21112178852339731",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.3,
      "end_s": 24.8,
      "text_en": "Alright sir. Okay. Bye.",
      "text_native": "ठीक है सर। Okay. Bye."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852339731",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, good afternoon, sir, good evening sir. This is Aditya from JSW One.",
      "comment": "The agent provided a standard, non-pushy opening."
    },
    {
      "ucid": "21112178852339731",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178852339731",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery questions after the customer clarified their registration reason."
    },
    {
      "ucid": "21112178852339731",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value propositions."
    },
    {
      "ucid": "21112178852339731",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about a current requirement or schedule a callback."
    },
    {
      "ucid": "21112178852339731",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright sir. Okay. Bye.",
      "comment": "The call was abruptly ended without achieving one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}