Call 21112178852303282 2026-09-04 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +0/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked to understand the customer's business, volume, or typical needs.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Warm welcome opener
The opener was abrupt, did not welcome the new registrant, and failed to position the agent as a helper.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?
−1.0 pts
Verify basic profile (4 Qs)
Only the customer's name was verified; company, city, and procurement involvement were not asked.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
First opportunity identified
CUSTOMER: You call after two months. Because it will take a minimum of two months.
Closure - one of three outcomes
AGENT: Yes, okay sir. Okay, okay, okay.
Summary
The agent contacted a new registrant who stated they have no immediate requirement. The customer's project involves excavation and work will only start in 2-3 months, after the rainy season. The agent skipped discovery but successfully scheduled a callback for two months' time.
Coaching
When a customer has no immediate need, you must still complete the discovery steps to understand their business; this makes the future callback much more effective.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | AGENT: I was calling from JSW One. The opener was abrupt, did not welcome the new registrant, and failed to position the agent as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | AGENT: Is this Sahil ji speaking? Only the customer's name was verified; company, city, and procurement involvement were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or typical needs. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained as the conversation was cut short by the lack of immediate requirement. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | CUSTOMER: You call after two months. Because it will take a minimum of two months. A future opportunity was identified and a specific callback timeframe was established at the customer's direction. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | AGENT: Yes, okay sir. Okay, okay, okay. The call ended with a clear agreement to call back after two months, which is an accepted closure outcome. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.528 | 13.4s | 12.0s | 46.6s | 3.2s | 237.3 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.7s
Is this Sahil ji speaking?
साहिल जी बात कर रहे हैं?
customer
3.1s
Yes, tell me.
हां, बोलिए।
agent
3.8s
I was calling from JSW One.
मैं JSW One से बात कर रहा था मैं।
customer
5.6s
Okay. Yes, tell me.
अच्छा। हां, बोलिए।
agent
6.9s
Is there any requirement for sheet metal etc., sir?
कुछ रिक्वायरमेंट है सर शीट मेटल वगेरा की?
customer
9.0s
No, not right now.
नहीं, अभी नहीं है।
agent
10.0s
Understood. Is anything coming up this month, in planning, sir?
समझ गया। कुछ आने वाली हो सर ये मंथ में कुछ प्लानिंग में?
customer
13.2s
Not in this month. For me, right now... excavation is going on. So it will take at least two-three months.
ये मंथ में नहीं है। मुझे अभी मतलब एक्सकवेशन चल रहा है। तो दो-तीन महीने तो लगेंगे कम से कम।
agent
17.2s
Understood.
समझ गया।
customer
17.6s
The work will start only after the rains.
बारिश के बाद ही स्टार्ट होगा काम।
agent
19.3s
Understood. So I'll do one thing, I'll call you once in the middle of next month.
अंडरस्टुड। तो मैं एक काम करता हूं, मैं आपको ना एक बार नेक्स्ट मंथ मिड में एक बार फोन कर लेता हूं मैं।
customer
22.8s
You call after two months. Because it will take a minimum of two months. Because it will happen only after the rains.
आप दो महीने बाद कॉल करो। क्योंकि दो महीने मिनिमम लगेगा। क्योंकि बारिश के बाद ही होगा।
agent
26.2s
Yes, okay sir. Okay, okay, okay.
हां, ठीक है सर। ठीक है, ठीक है, ठीक है।