{
  "ucid": "21112178852303282",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 17:27:12",
  "end_time": "2026-09-04 17:28:24",
  "duration_sec": 72,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbe340140c360c1131a0d589cce7e4177.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 791,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852303282__DIAbe340140c360c1131a0d589cce7e4177.mp3",
  "audio_bytes": 136080,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 45.36,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Is this Sahil ji speaking?   (साहिल जी बात कर रहे हैं?)\n[3s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[4s] AGENT: I was calling from JSW One.   (मैं JSW One से बात कर रहा था मैं।)\n[6s] CUSTOMER: Okay. Yes, tell me.   (अच्छा। हां, बोलिए।)\n[7s] AGENT: Is there any requirement for sheet metal etc., sir?   (कुछ रिक्वायरमेंट है सर शीट मेटल वगेरा की?)\n[9s] CUSTOMER: No, not right now.   (नहीं, अभी नहीं है।)\n[10s] AGENT: Understood. Is anything coming up this month, in planning, sir?   (समझ गया। कुछ आने वाली हो सर ये मंथ में कुछ प्लानिंग में?)\n[13s] CUSTOMER: Not in this month. For me, right now... excavation is going on. So it will take at least two-three months.   (ये मंथ में नहीं है। मुझे अभी मतलब एक्सकवेशन चल रहा है। तो दो-तीन महीने तो लगेंगे कम से कम।)\n[17s] AGENT: Understood.   (समझ गया।)\n[18s] CUSTOMER: The work will start only after the rains.   (बारिश के बाद ही स्टार्ट होगा काम।)\n[19s] AGENT: Understood. So I'll do one thing, I'll call you once in the middle of next month.   (अंडरस्टुड। तो मैं एक काम करता हूं, मैं आपको ना एक बार नेक्स्ट मंथ मिड में एक बार फोन कर लेता हूं मैं।)\n[23s] CUSTOMER: You call after two months. Because it will take a minimum of two months. Because it will happen only after the rains.   (आप दो महीने बाद कॉल करो। क्योंकि दो महीने मिनिमम लगेगा। क्योंकि बारिश के बाद ही होगा।)\n[26s] AGENT: Yes, okay sir. Okay, okay, okay.   (हां, ठीक है सर। ठीक है, ठीक है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is a slight background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "When a customer has no immediate need, you must still complete the discovery steps to understand their business; this makes the future callback much more effective.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who stated they have no immediate requirement. The customer's project involves excavation and work will only start in 2-3 months, after the rainy season. The agent skipped discovery but successfully scheduled a callback for two months' time.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I was calling from JSW One.\", \"comment\": \"The opener was abrupt, did not welcome the new registrant, and failed to position the agent as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: Is this Sahil ji speaking?\", \"comment\": \"Only the customer's name was verified; company, city, and procurement involvement were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or typical needs.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits were not explained as the conversation was cut short by the lack of immediate requirement.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: You call after two months. Because it will take a minimum of two months.\", \"comment\": \"A future opportunity was identified and a specific callback timeframe was established at the customer's direction.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes, okay sir. Okay, okay, okay.\", \"comment\": \"The call ended with a clear agreement to call back after two months, which is an accepted closure outcome.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate need, you must still complete the discovery steps to understand their business; this makes the future callback much more effective.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who stated they have no immediate requirement. The customer's project involves excavation and work will only start in 2-3 months, after the rainy season. The agent skipped discovery but successfully scheduled a callback for two months' time.\"}",
  "error": null,
  "latency_ms": 30474,
  "input_tokens": 3080,
  "output_tokens": 727,
  "created_at": "2026-09-25 11:28:06",
  "sentiment": "negative",
  "sentiment_score": -0.186,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.528,
  "agent_talk_sec": 13.4,
  "customer_talk_sec": 12.0,
  "dead_air_sec": 46.6,
  "longest_monologue_sec": 3.2,
  "agent_wpm": 237.3,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 53,
  "words_customer": 63,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852303282",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178852303282",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.68,
      "end_s": 2.88,
      "text_en": "Is this Sahil ji speaking?",
      "text_native": "साहिल जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178852303282",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.07,
      "end_s": 3.67,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.77,
      "end_s": 5.27,
      "text_en": "I was calling from JSW One.",
      "text_native": "मैं JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.56,
      "end_s": 6.56,
      "text_en": "Okay. Yes, tell me.",
      "text_native": "अच्छा। हां, बोलिए।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.89,
      "end_s": 8.89,
      "text_en": "Is there any requirement for sheet metal etc., sir?",
      "text_native": "कुछ रिक्वायरमेंट है सर शीट मेटल वगेरा की?"
    },
    {
      "ucid": "21112178852303282",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.9,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी नहीं है।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.8,
      "text_en": "Understood. Is anything coming up this month, in planning, sir?",
      "text_native": "समझ गया। कुछ आने वाली हो सर ये मंथ में कुछ प्लानिंग में?"
    },
    {
      "ucid": "21112178852303282",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.21,
      "end_s": 17.21,
      "text_en": "Not in this month. For me, right now... excavation is going on. So it will take at least two-three months.",
      "text_native": "ये मंथ में नहीं है। मुझे अभी मतलब एक्सकवेशन चल रहा है। तो दो-तीन महीने तो लगेंगे कम से कम।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.21,
      "end_s": 17.61,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.61,
      "end_s": 19.21,
      "text_en": "The work will start only after the rains.",
      "text_native": "बारिश के बाद ही स्टार्ट होगा काम।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 22.5,
      "text_en": "Understood. So I'll do one thing, I'll call you once in the middle of next month.",
      "text_native": "अंडरस्टुड। तो मैं एक काम करता हूं, मैं आपको ना एक बार नेक्स्ट मंथ मिड में एक बार फोन कर लेता हूं मैं।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.81,
      "end_s": 26.21,
      "text_en": "You call after two months. Because it will take a minimum of two months. Because it will happen only after the rains.",
      "text_native": "आप दो महीने बाद कॉल करो। क्योंकि दो महीने मिनिमम लगेगा। क्योंकि बारिश के बाद ही होगा।"
    },
    {
      "ucid": "21112178852303282",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.21,
      "end_s": 28.51,
      "text_en": "Yes, okay sir. Okay, okay, okay.",
      "text_native": "हां, ठीक है सर। ठीक है, ठीक है, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178852303282",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I was calling from JSW One.",
      "comment": "The opener was abrupt, did not welcome the new registrant, and failed to position the agent as a helper."
    },
    {
      "ucid": "21112178852303282",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: Is this Sahil ji speaking?",
      "comment": "Only the customer's name was verified; company, city, and procurement involvement were not asked."
    },
    {
      "ucid": "21112178852303282",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or typical needs."
    },
    {
      "ucid": "21112178852303282",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits were not explained as the conversation was cut short by the lack of immediate requirement."
    },
    {
      "ucid": "21112178852303282",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: You call after two months. Because it will take a minimum of two months.",
      "comment": "A future opportunity was identified and a specific callback timeframe was established at the customer's direction."
    },
    {
      "ucid": "21112178852303282",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes, okay sir. Okay, okay, okay.",
      "comment": "The call ended with a clear agreement to call back after two months, which is an accepted closure outcome."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}