Call 21112178852254411 2026-09-04 · dhruv · 1:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions to understand the customer's business.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although a potential need was surfaced, the agent failed to schedule a specific callback date after the customer deferred.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
I'll do one thing, I'll check the stock a bit and tell you.
Summary
The agent called a new registrant, Shri Ganesh Krishi Seva Kendra, and asked about requirements for sheet metal. The customer confirmed potential interest but stated they needed to check their stock first. The agent accepted this and ended the call without performing any discovery or scheduling a specific follow-up.
Coaching
You must attempt discovery to understand the customer's business, even if they don't have an immediate need, and always secure a specific time for a follow-up call instead of ending the conversation.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I was calling from JSW One, Jindal Steel Works, Mumbai. The agent did not provide a warm welcome or position themselves as a helper; they immediately asked about requirements. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Shri Ganesh Krishi Seva Kendra? The agent only verified the company name (1/4 questions) and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions to understand the customer's business. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent made no attempt to explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I'll do one thing, I'll check the stock a bit and tell you. Although a potential need was surfaced, the agent failed to schedule a specific callback date after the customer deferred. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | That will work, sir. Okay. The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | I'll do one thing, I'll check the stock a bit and tell you. |
That will work, sir. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.546 | 12.4s | 10.3s | 37.3s | 3.1s | 246.8 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हेलो।
agent
1.4s
Hello.
हेलो।
agent
2.2s
Hello, Shri Ganesh Krishi Seva Kendra?
हेलो, श्री गणेश कृषि सेवा केंद्र?
customer
5.0s
Yes, speak.
हां, बोलिए।
agent
7.8s
Sir, I was calling from JSW One, Jindal Steel Works, Mumbai.
सर, JSW One से बात कर रहा था मैं, Jindal Steel Works, Mumbai.
customer
10.8s
Yes, please speak.
जी, बोलिए ना।
agent
12.3s
Uh sir, are you looking for any requirements in sheet metals etc.?
अ सर, कुछ रिक्वायरमेंट में देख रहे हैं शीट मेटल्स वगेरा में?
customer
15.1s
In sheet, what?
शीट में क्या?
agent
16.3s
I said, are you looking for any requirements in sheet metals etc., sir, in HR etc.?
मैंने बोला शीट मेटल्स वगेरा में कुछ रिक्वायरमेंट देख रहे हैं सर, HR वगेरा में?
customer
19.2s
Yes, yes. I'll do one thing, I'll check the stock a bit and tell you.
हां, हां। मैं एक काम करता हूं ना, मैं आपको थोड़ा सा स्टॉक चेक करके बताता हूं।
agent
23.3s
That will work, sir. Okay.
चलेगा ना सर। ठीक है।
customer
25.0s
Okay.
ओके।