{ "ucid": "21112178852254411", "call_date": "2026-09-04", "start_time": "2026-09-04 17:19:04", "end_time": "2026-09-04 17:20:04", "duration_sec": 60, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd4694b4d4d4985f4aed00e44a81e19b0.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 794, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178852254411__DIAd4694b4d4d4985f4aed00e44a81e19b0.mp3", "audio_bytes": 95472, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 31.824, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (हेलो।)\n[1s] AGENT: Hello. (हेलो।)\n[2s] AGENT: Hello, Shri Ganesh Krishi Seva Kendra? (हेलो, श्री गणेश कृषि सेवा केंद्र?)\n[5s] CUSTOMER: Yes, speak. (हां, बोलिए।)\n[8s] AGENT: Sir, I was calling from JSW One, Jindal Steel Works, Mumbai. (सर, JSW One से बात कर रहा था मैं, Jindal Steel Works, Mumbai.)\n[11s] CUSTOMER: Yes, please speak. (जी, बोलिए ना।)\n[12s] AGENT: Uh sir, are you looking for any requirements in sheet metals etc.? (अ सर, कुछ रिक्वायरमेंट में देख रहे हैं शीट मेटल्स वगेरा में?)\n[15s] CUSTOMER: In sheet, what? (शीट में क्या?)\n[16s] AGENT: I said, are you looking for any requirements in sheet metals etc., sir, in HR etc.? (मैंने बोला शीट मेटल्स वगेरा में कुछ रिक्वायरमेंट देख रहे हैं सर, HR वगेरा में?)\n[19s] CUSTOMER: Yes, yes. I'll do one thing, I'll check the stock a bit and tell you. (हां, हां। मैं एक काम करता हूं ना, मैं आपको थोड़ा सा स्टॉक चेक करके बताता हूं।)\n[23s] AGENT: That will work, sir. Okay. (चलेगा ना सर। ठीक है।)\n[25s] CUSTOMER: Okay. (ओके।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must attempt discovery to understand the customer's business, even if they don't have an immediate need, and always secure a specific time for a follow-up call instead of ending the conversation.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a new registrant, Shri Ganesh Krishi Seva Kendra, and asked about requirements for sheet metal. The customer confirmed potential interest but stated they needed to check their stock first. The agent accepted this and ended the call without performing any discovery or scheduling a specific follow-up.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, Jindal Steel Works, Mumbai.\", \"comment\": \"The agent did not provide a warm welcome or position themselves as a helper; they immediately asked about requirements.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, Shri Ganesh Krishi Seva Kendra?\", \"comment\": \"The agent only verified the company name (1/4 questions) and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent made no attempt to explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll do one thing, I'll check the stock a bit and tell you.\", \"comment\": \"Although a potential need was surfaced, the agent failed to schedule a specific callback date after the customer deferred.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"That will work, sir. Okay.\", \"comment\": \"The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must attempt discovery to understand the customer's business, even if they don't have an immediate need, and always secure a specific time for a follow-up call instead of ending the conversation.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"I'll do one thing, I'll check the stock a bit and tell you.\", \"response\": \"That will work, sir. Okay.\"}], \"call_summary\": \"The agent called a new registrant, Shri Ganesh Krishi Seva Kendra, and asked about requirements for sheet metal. The customer confirmed potential interest but stated they needed to check their stock first. The agent accepted this and ended the call without performing any discovery or scheduling a specific follow-up.\"}", "error": null, "latency_ms": 33457, "input_tokens": 2958, "output_tokens": 825, "created_at": "2026-09-25 11:28:14", "sentiment": "neutral", "sentiment_score": 0.064, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 2, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.546, "agent_talk_sec": 12.4, "customer_talk_sec": 10.3, "dead_air_sec": 37.3, "longest_monologue_sec": 3.1, "agent_wpm": 246.8, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 3, "words_agent": 51, "words_customer": 25, "monologue_heavy": 0, "turns": [ { "ucid": "21112178852254411", "idx": 0, "speaker": "customer", "start_s": 0.67, "end_s": 1.17, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "21112178852254411", "idx": 1, "speaker": "agent", "start_s": 1.4, "end_s": 1.86, "text_en": "Hello.", "text_native": "हेलो।" }, { "ucid": "21112178852254411", "idx": 2, "speaker": "agent", "start_s": 2.18, "end_s": 4.8, "text_en": "Hello, Shri Ganesh Krishi Seva Kendra?", "text_native": "हेलो, श्री गणेश कृषि सेवा केंद्र?" }, { "ucid": "21112178852254411", "idx": 3, "speaker": "customer", "start_s": 5.0, "end_s": 7.81, "text_en": "Yes, speak.", "text_native": "हां, बोलिए।" }, { "ucid": "21112178852254411", "idx": 4, "speaker": "agent", "start_s": 7.81, "end_s": 10.54, "text_en": "Sir, I was calling from JSW One, Jindal Steel Works, Mumbai.", "text_native": "सर, JSW One से बात कर रहा था मैं, Jindal Steel Works, Mumbai." }, { "ucid": "21112178852254411", "idx": 5, "speaker": "customer", "start_s": 10.83, "end_s": 11.8, "text_en": "Yes, please speak.", "text_native": "जी, बोलिए ना।" }, { "ucid": "21112178852254411", "idx": 6, "speaker": "agent", "start_s": 12.3, "end_s": 14.8, "text_en": "Uh sir, are you looking for any requirements in sheet metals etc.?", "text_native": "अ सर, कुछ रिक्वायरमेंट में देख रहे हैं शीट मेटल्स वगेरा में?" }, { "ucid": "21112178852254411", "idx": 7, "speaker": "customer", "start_s": 15.06, "end_s": 15.8, "text_en": "In sheet, what?", "text_native": "शीट में क्या?" }, { "ucid": "21112178852254411", "idx": 8, "speaker": "agent", "start_s": 16.26, "end_s": 19.2, "text_en": "I said, are you looking for any requirements in sheet metals etc., sir, in HR etc.?", "text_native": "मैंने बोला शीट मेटल्स वगेरा में कुछ रिक्वायरमेंट देख रहे हैं सर, HR वगेरा में?" }, { "ucid": "21112178852254411", "idx": 9, "speaker": "customer", "start_s": 19.2, "end_s": 23.0, "text_en": "Yes, yes. I'll do one thing, I'll check the stock a bit and tell you.", "text_native": "हां, हां। मैं एक काम करता हूं ना, मैं आपको थोड़ा सा स्टॉक चेक करके बताता हूं।" }, { "ucid": "21112178852254411", "idx": 10, "speaker": "agent", "start_s": 23.3, "end_s": 24.5, "text_en": "That will work, sir. Okay.", "text_native": "चलेगा ना सर। ठीक है।" }, { "ucid": "21112178852254411", "idx": 11, "speaker": "customer", "start_s": 25.0, "end_s": 26.5, "text_en": "Okay.", "text_native": "ओके।" } ], "steps": [ { "ucid": "21112178852254411", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Sir, I was calling from JSW One, Jindal Steel Works, Mumbai.", "comment": "The agent did not provide a warm welcome or position themselves as a helper; they immediately asked about requirements." }, { "ucid": "21112178852254411", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Hello, Shri Ganesh Krishi Seva Kendra?", "comment": "The agent only verified the company name (1/4 questions) and did not ask about procurement city, role, or contact details." }, { "ucid": "21112178852254411", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the required discovery questions to understand the customer's business." }, { "ucid": "21112178852254411", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent made no attempt to explain the JSW One platform or its benefits." }, { "ucid": "21112178852254411", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I'll do one thing, I'll check the stock a bit and tell you.", "comment": "Although a potential need was surfaced, the agent failed to schedule a specific callback date after the customer deferred." }, { "ucid": "21112178852254411", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "That will work, sir. Okay.", "comment": "The call ended without a clear next step; no quote, specific callback, or walkthrough was scheduled." } ], "objections": [ { "ucid": "21112178852254411", "obj_type": "just_registered_to_check", "state": "mishandled", "evidence": "I'll do one thing, I'll check the stock a bit and tell you.", "response": "That will work, sir. Okay." } ], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }