Call 21112178852204911 2026-09-04 · dhruv · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | new_registration (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were attempted to understand the customer's business or procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a generic 'let me know' and did not achieve any of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent called a newly registered user and immediately asked if they had a requirement for sheet metal. The customer stated they had no current need. The agent then ended the call without attempting any discovery or scheduling a specific follow-up.
Coaching
You must follow the pitch structure; instead of immediately asking for a requirement, start by verifying the customer's profile and doing discovery to build rapport and understand their business.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The opener was a generic company introduction, not a warm welcome that referenced the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No basic profile verification questions were asked; the agent immediately asked about a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were attempted to understand the customer's business or procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform and its benefits were not mentioned at any point in the call. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in sheet metal etc.? While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a generic 'let me know' and did not achieve any of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.755 heavy | 8.0s | 2.6s | 39.4s | 2.9s | 232.5 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हेलो?
agent
0.9s
Hello?
हेलो?
customer
1.6s
Yes?
हां?
agent
2.1s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं।
customer
4.1s
Yes sir, please tell me.
हां सर, बोलिए ना।
agent
5.3s
Uh sir, are you looking for any requirement in sheet metal etc.?
अह सर कुछ requirement में देख रहे sheet metal वगेरा में?
customer
8.6s
No sir.
नहीं सर।
agent
9.6s
Understood. If you have anything, please let me know, sir.
समझ गया। कुछ रहता है तो प्लीज बताइएगा ना सर।
customer
12.2s
Yes sir.
agent
13.2s
Alright sir.