{
  "ucid": "21112178852204911",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 17:10:49",
  "end_time": "2026-09-04 17:11:39",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa7b428c624ea5fa3b195b611c23a7925.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 797,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852204911__DIAa7b428c624ea5fa3b195b611c23a7925.mp3",
  "audio_bytes": 63504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.168,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello?   (हेलो?)\n[2s] CUSTOMER: Yes?   (हां?)\n[2s] AGENT: Sir, I was calling from JSW.   (सर JSW से बात कर रहा था मैं।)\n[4s] CUSTOMER: Yes sir, please tell me.   (हां सर, बोलिए ना।)\n[5s] AGENT: Uh sir, are you looking for any requirement in sheet metal etc.?   (अह सर कुछ requirement में देख रहे sheet metal वगेरा में?)\n[9s] CUSTOMER: No sir.   (नहीं सर।)\n[10s] AGENT: Understood. If you have anything, please let me know, sir.   (समझ गया। कुछ रहता है तो प्लीज बताइएगा ना सर।)\n[12s] CUSTOMER: Yes sir.\n[13s] AGENT: Alright sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must follow the pitch structure; instead of immediately asking for a requirement, start by verifying the customer's profile and doing discovery to build rapport and understand their business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered user and immediately asked if they had a requirement for sheet metal. The customer stated they had no current need. The agent then ended the call without attempting any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a generic company introduction, not a warm welcome that referenced the customer's new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile verification questions were asked; the agent immediately asked about a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted to understand the customer's business or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned at any point in the call.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh sir, are you looking for any requirement in sheet metal etc.?\", \"comment\": \"While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a generic 'let me know' and did not achieve any of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; instead of immediately asking for a requirement, start by verifying the customer's profile and doing discovery to build rapport and understand their business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user and immediately asked if they had a requirement for sheet metal. The customer stated they had no current need. The agent then ended the call without attempting any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 30338,
  "input_tokens": 2813,
  "output_tokens": 681,
  "created_at": "2026-09-25 11:28:15",
  "sentiment": "negative",
  "sentiment_score": -0.155,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.755,
  "agent_talk_sec": 8.0,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 39.4,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 232.5,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 31,
  "words_customer": 11,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178852204911",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.7,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178852204911",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.9,
      "end_s": 1.38,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178852204911",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.6,
      "end_s": 1.88,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178852204911",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.08,
      "end_s": 3.84,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178852204911",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.08,
      "end_s": 4.96,
      "text_en": "Yes sir, please tell me.",
      "text_native": "हां सर, बोलिए ना।"
    },
    {
      "ucid": "21112178852204911",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.28,
      "end_s": 8.14,
      "text_en": "Uh sir, are you looking for any requirement in sheet metal etc.?",
      "text_native": "अह सर कुछ requirement में देख रहे sheet metal वगेरा में?"
    },
    {
      "ucid": "21112178852204911",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.59,
      "end_s": 9.05,
      "text_en": "No sir.",
      "text_native": "नहीं सर।"
    },
    {
      "ucid": "21112178852204911",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.58,
      "end_s": 11.84,
      "text_en": "Understood. If you have anything, please let me know, sir.",
      "text_native": "समझ गया। कुछ रहता है तो प्लीज बताइएगा ना सर।"
    },
    {
      "ucid": "21112178852204911",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.16,
      "end_s": 12.64,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178852204911",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.18,
      "end_s": 13.84,
      "text_en": "Alright sir.",
      "text_native": "Alright sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852204911",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a generic company introduction, not a warm welcome that referenced the customer's new registration."
    },
    {
      "ucid": "21112178852204911",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile verification questions were asked; the agent immediately asked about a requirement."
    },
    {
      "ucid": "21112178852204911",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted to understand the customer's business or procurement habits."
    },
    {
      "ucid": "21112178852204911",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned at any point in the call."
    },
    {
      "ucid": "21112178852204911",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, are you looking for any requirement in sheet metal etc.?",
      "comment": "While the agent asked for a requirement, they failed to schedule a specific callback date after the customer said no."
    },
    {
      "ucid": "21112178852204911",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a generic 'let me know' and did not achieve any of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}