Call 21112178852142041 2026-09-04 · Ronak Mehta · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Gujarati | 7 | supply_led (campaign_name:medium) |
Audio: clear: Significant background chatter is present throughout the call, but the primary speakers are audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before the call was terminated as a wrong number.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The call ended before discovery could begin.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
Summary
The agent introduced themself and the company, but the person who answered stated it was a wrong number. The call ended immediately after this, with no business discussion taking place.
Coaching
Always include the permission-to-speak question in your opening sentence to secure control of the call early.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Hello Sanjay bhai, Ronak Mehta speaking from JSW One. The agent did not ask for permission to speak before the call was terminated as a wrong number. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before discovery could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 4.4s | 1.9s | 38.7s | 3.2s | too short | 0 | 3 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
હેલો?
agent
1.8s
Hello Sanjay bhai, Ronak Mehta speaking from JSW One.
હેલો સંજયભાઈ, રોનક મહેતા વાત કરું છું JSW One થી.
customer
5.3s
From where?
कहाँ से?
agent
6.5s
Hello?
હેલો?
customer
7.3s
Yes.
हाँ.
agent
8.0s
Is Sanjay bhai there?
સંજયભાઈ છે?
customer
9.4s
It's the wrong one.
વિરુદ્ધ છે.