{
  "ucid": "21112178852142041",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 17:00:20",
  "end_time": "2026-09-04 17:01:05",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0cabd96ce63a13c03586c494e357374e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 799,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852142041__DIA0cabd96ce63a13c03586c494e357374e.mp3",
  "audio_bytes": 50544,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 16.848,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (હેલો?)\n[2s] AGENT: Hello Sanjay bhai, Ronak Mehta speaking from JSW One.   (હેલો સંજયભાઈ, રોનક મહેતા વાત કરું છું JSW One થી.)\n[5s] CUSTOMER: From where?   (कहाँ से?)\n[7s] AGENT: Hello?   (હેલો?)\n[7s] CUSTOMER: Yes.   (हाँ.)\n[8s] AGENT: Is Sanjay bhai there?   (સંજયભાઈ છે?)\n[9s] CUSTOMER: It's the wrong one.   (વિરુદ્ધ છે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: Significant background chatter is present throughout the call, but the primary speakers are audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always include the permission-to-speak question in your opening sentence to secure control of the call early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and the company, but the person who answered stated it was a wrong number. The call ended immediately after this, with no business discussion taking place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello Sanjay bhai, Ronak Mehta speaking from JSW One.\", \"comment\": \"The agent did not ask for permission to speak before the call was terminated as a wrong number.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before discovery could begin.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could qualify for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always include the permission-to-speak question in your opening sentence to secure control of the call early.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and the company, but the person who answered stated it was a wrong number. The call ended immediately after this, with no business discussion taking place.\"}",
  "error": null,
  "latency_ms": 36992,
  "input_tokens": 2681,
  "output_tokens": 612,
  "created_at": "2026-09-25 11:28:35",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.698,
  "agent_talk_sec": 4.4,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 38.7,
  "longest_monologue_sec": 3.2,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 14,
  "words_customer": 8,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852142041",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178852142041",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 5.04,
      "text_en": "Hello Sanjay bhai, Ronak Mehta speaking from JSW One.",
      "text_native": "હેલો સંજયભાઈ, રોનક મહેતા વાત કરું છું JSW One થી."
    },
    {
      "ucid": "21112178852142041",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.26,
      "end_s": 5.8,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "21112178852142041",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.53,
      "end_s": 6.93,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "21112178852142041",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.34,
      "end_s": 7.62,
      "text_en": "Yes.",
      "text_native": "हाँ."
    },
    {
      "ucid": "21112178852142041",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.98,
      "end_s": 8.74,
      "text_en": "Is Sanjay bhai there?",
      "text_native": "સંજયભાઈ છે?"
    },
    {
      "ucid": "21112178852142041",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.38,
      "end_s": 10.04,
      "text_en": "It's the wrong one.",
      "text_native": "વિરુદ્ધ છે."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852142041",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello Sanjay bhai, Ronak Mehta speaking from JSW One.",
      "comment": "The agent did not ask for permission to speak before the call was terminated as a wrong number."
    },
    {
      "ucid": "21112178852142041",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook."
    },
    {
      "ucid": "21112178852142041",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before discovery could begin."
    },
    {
      "ucid": "21112178852142041",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178852142041",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could qualify for a requirement."
    },
    {
      "ucid": "21112178852142041",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}