Call 21112178852024651 2026-09-04 · Ronak Mehta · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 7 turns, clean transcript (0% inaudible) | Gujarati | 7 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the customer's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook or benefit statement, instead jumping directly to a qualification question.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
AGENT: Is there any HR or CR requirement right now this month for sheets?
Closure with next step
AGENT: I will call you on Monday, okay?
Summary
The agent called to check for HR/CR sheet requirements. The customer, Ashok, stated they had no immediate need as their business was on vacation for Janmashtami. The agent agreed to call back the following Monday.
Coaching
You skipped the opening permission, hook, and discovery steps, which makes the call feel abrupt. Follow the structure to build rapport before asking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets? The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there any HR or CR requirement right now this month for sheets? The agent did not provide a hook or benefit statement, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Is there any HR or CR requirement right now this month for sheets? The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will call you on Monday, okay? The agent established a clear and committed next step with a specific callback day. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.636 | 7.5s | 4.3s | 34.2s | 3.4s | 304.0 | 0 | 3 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
હલો?
agent
1.7s
Am I speaking with Ashok bhai?
અશોક ભાઈ સાથે મારી વાત થાય છે?
customer
2.8s
Yes.
હા.
agent
3.1s
I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets?
રોનક મહેતા વાત કરું છું JSW One થી. કઈ HR નો CR નો requirement છે અત્યારે આ મહિનામાં sheets માં?
customer
6.5s
No sir, right now we have a vacation for Janmashtami.
ના સાહેબ, અત્યારે તો અમારે વેકેશન ચાલે છે જન્માષ્ટમીનું.
agent
9.5s
Oh, okay. Okay, fine. I will call you on Monday, okay?
અચ્છા, ઓકે. ઓકે, ફાઈન. તમે Monday કોલ કરું તમને, ઓકે?
customer
13.2s
Okay.
ઓકે.