{
  "ucid": "21112178852024651",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 16:40:46",
  "end_time": "2026-09-04 16:41:32",
  "duration_sec": 46,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA858b9c8c83969fe528434030a4d14cb7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 803,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178852024651__DIA858b9c8c83969fe528434030a4d14cb7.mp3",
  "audio_bytes": 67824,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 22.608,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (હલો?)\n[2s] AGENT: Am I speaking with Ashok bhai?   (અશોક ભાઈ સાથે મારી વાત થાય છે?)\n[3s] CUSTOMER: Yes.   (હા.)\n[3s] AGENT: I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets?   (રોનક મહેતા વાત કરું છું JSW One થી. કઈ HR નો CR નો requirement છે અત્યારે આ મહિનામાં sheets માં?)\n[6s] CUSTOMER: No sir, right now we have a vacation for Janmashtami.   (ના સાહેબ, અત્યારે તો અમારે વેકેશન ચાલે છે જન્માષ્ટમીનું.)\n[10s] AGENT: Oh, okay. Okay, fine. I will call you on Monday, okay?   (અચ્છા, ઓકે. ઓકે, ફાઈન. તમે Monday કોલ કરું તમને, ઓકે?)\n[13s] CUSTOMER: Okay.   (ઓકે.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: Some background chatter on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the opening permission, hook, and discovery steps, which makes the call feel abrupt. Follow the structure to build rapport before asking for a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to check for HR/CR sheet requirements. The customer, Ashok, stated they had no immediate need as their business was on vacation for Janmashtami. The agent agreed to call back the following Monday.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets?\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any HR or CR requirement right now this month for sheets?\", \"comment\": \"The agent did not provide a hook or benefit statement, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Is there any HR or CR requirement right now this month for sheets?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will call you on Monday, okay?\", \"comment\": \"The agent established a clear and committed next step with a specific callback day.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission, hook, and discovery steps, which makes the call feel abrupt. Follow the structure to build rapport before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to check for HR/CR sheet requirements. The customer, Ashok, stated they had no immediate need as their business was on vacation for Janmashtami. The agent agreed to call back the following Monday.\"}",
  "error": null,
  "latency_ms": 24212,
  "input_tokens": 2770,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:28:32",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 7.5,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 34.2,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 304.0,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 38,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178852024651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.7,
      "text_en": "Hello?",
      "text_native": "હલો?"
    },
    {
      "ucid": "21112178852024651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.8,
      "text_en": "Am I speaking with Ashok bhai?",
      "text_native": "અશોક ભાઈ સાથે મારી વાત થાય છે?"
    },
    {
      "ucid": "21112178852024651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.1,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178852024651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.1,
      "end_s": 6.5,
      "text_en": "I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets?",
      "text_native": "રોનક મહેતા વાત કરું છું JSW One થી. કઈ HR નો CR નો requirement છે અત્યારે આ મહિનામાં sheets માં?"
    },
    {
      "ucid": "21112178852024651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 9.3,
      "text_en": "No sir, right now we have a vacation for Janmashtami.",
      "text_native": "ના સાહેબ, અત્યારે તો અમારે વેકેશન ચાલે છે જન્માષ્ટમીનું."
    },
    {
      "ucid": "21112178852024651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 12.5,
      "text_en": "Oh, okay. Okay, fine. I will call you on Monday, okay?",
      "text_native": "અચ્છા, ઓકે. ઓકે, ફાઈન. તમે Monday કોલ કરું તમને, ઓકે?"
    },
    {
      "ucid": "21112178852024651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 13.9,
      "text_en": "Okay.",
      "text_native": "ઓકે."
    }
  ],
  "steps": [
    {
      "ucid": "21112178852024651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: I am Ronak Mehta calling from JSW One. Is there any HR or CR requirement right now this month for sheets?",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178852024651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any HR or CR requirement right now this month for sheets?",
      "comment": "The agent did not provide a hook or benefit statement, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178852024651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178852024651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178852024651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Is there any HR or CR requirement right now this month for sheets?",
      "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178852024651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will call you on Monday, okay?",
      "comment": "The agent established a clear and committed next step with a specific callback day."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}