Call 21112178851901921 2026-09-04 · Aditya Pandey · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +3/−0
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the customer but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead moving directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have a requirement for steel, sir?
Summary
The agent contacted a registered lead, Mayur Jaya Industries. The agent asked directly if they had a steel requirement, and the customer replied that they did not have one at the moment. The agent offered to send his details via WhatsApp for future needs, the customer agreed, and the call ended.
Coaching
Before asking for a requirement, you must first provide a hook (price or availability) to create interest, then ask discovery questions to understand the customer's business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello, I am Aditya Pandey speaking from JSW One. The agent identified himself and the customer but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have a requirement for steel, sir? The agent did not provide a supply or price hook, instead moving directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have a requirement for steel, sir? The agent successfully asked if the customer had a current requirement, which is the first step of qualification. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you. This is not a committed next step; no specific callback time was agreed upon or quote promised. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 10.9s | 3.1s | 43.0s | 4.2s | 330.3 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हेलो?
agent
1.8s
Uh hello, Mayur Jaya Industries?
अह हेलो, मयूर जया इंडस्ट्री?
customer
3.5s
Yes.
हां।
agent
4.3s
Sir, hello, I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।
customer
6.9s
Yes yes sir, tell me.
हां हां सर, बोलिए ना।
agent
8.2s
Sir, that's what I wanted to know, you were registered on our platform, I had called regarding that last time.
सर वो वही जानने, आप हमारे प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था लास्ट।
agent
11.7s
Did you have a requirement for steel, sir?
रिक्वायरमेंट थी सर आपकी स्टील में?
customer
13.0s
Not right now.
अभी तो नहीं है।
agent
14.6s
Okay sir, if there is any requirement in the future, please share it. I will WhatsApp you.
ठीक है सर, फ्यूचर में कुछ रिक्वायरमेंट रहा तो प्लीज शेयर करिएगा। मैं WhatsApp कर देता हूं आपको।
customer
17.8s
Okay, okay.
ओके, ओके।