{
  "ucid": "21112178851901921",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 16:20:19",
  "end_time": "2026-09-04 16:21:16",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA997589dfa6fc463a12e7b5516a0aad94.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 807,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851901921__DIA997589dfa6fc463a12e7b5516a0aad94.mp3",
  "audio_bytes": 89208,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.736,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Uh hello, Mayur Jaya Industries?   (अह हेलो, मयूर जया इंडस्ट्री?)\n[4s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Sir, hello, I am Aditya Pandey speaking from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।)\n[7s] CUSTOMER: Yes yes sir, tell me.   (हां हां सर, बोलिए ना।)\n[8s] AGENT: Sir, that's what I wanted to know, you were registered on our platform, I had called regarding that last time.   (सर वो वही जानने, आप हमारे प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था लास्ट।)\n[12s] AGENT: Did you have a requirement for steel, sir?   (रिक्वायरमेंट थी सर आपकी स्टील में?)\n[13s] CUSTOMER: Not right now.   (अभी तो नहीं है।)\n[15s] AGENT: Okay sir, if there is any requirement in the future, please share it. I will WhatsApp you.   (ठीक है सर, फ्यूचर में कुछ रिक्वायरमेंट रहा तो प्लीज शेयर करिएगा। मैं WhatsApp कर देता हूं आपको।)\n[18s] CUSTOMER: Okay, okay.   (ओके, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Before asking for a requirement, you must first provide a hook (price or availability) to create interest, then ask discovery questions to understand the customer's business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a registered lead, Mayur Jaya Industries. The agent asked directly if they had a steel requirement, and the customer replied that they did not have one at the moment. The agent offered to send his details via WhatsApp for future needs, the customer agreed, and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent identified himself and the customer but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have a requirement for steel, sir?\", \"comment\": \"The agent did not provide a supply or price hook, instead moving directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have a requirement for steel, sir?\", \"comment\": \"The agent successfully asked if the customer had a current requirement, which is the first step of qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you.\", \"comment\": \"This is not a committed next step; no specific callback time was agreed upon or quote promised.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before asking for a requirement, you must first provide a hook (price or availability) to create interest, then ask discovery questions to understand the customer's business.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a registered lead, Mayur Jaya Industries. The agent asked directly if they had a steel requirement, and the customer replied that they did not have one at the moment. The agent offered to send his details via WhatsApp for future needs, the customer agreed, and the call ended.\"}",
  "error": null,
  "latency_ms": 32666,
  "input_tokens": 2835,
  "output_tokens": 708,
  "created_at": "2026-09-25 11:28:49",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.779,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 3.1,
  "dead_air_sec": 43.0,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 330.3,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 60,
  "words_customer": 12,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178851901921",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.28,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178851901921",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.3,
      "text_en": "Uh hello, Mayur Jaya Industries?",
      "text_native": "अह हेलो, मयूर जया इंडस्ट्री?"
    },
    {
      "ucid": "21112178851901921",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.53,
      "end_s": 3.86,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 6.6,
      "text_en": "Sir, hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.88,
      "end_s": 7.8,
      "text_en": "Yes yes sir, tell me.",
      "text_native": "हां हां सर, बोलिए ना।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 11.2,
      "text_en": "Sir, that's what I wanted to know, you were registered on our platform, I had called regarding that last time.",
      "text_native": "सर वो वही जानने, आप हमारे प्लेटफार्म पे रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था लास्ट।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 12.9,
      "text_en": "Did you have a requirement for steel, sir?",
      "text_native": "रिक्वायरमेंट थी सर आपकी स्टील में?"
    },
    {
      "ucid": "21112178851901921",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.0,
      "end_s": 13.8,
      "text_en": "Not right now.",
      "text_native": "अभी तो नहीं है।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 17.5,
      "text_en": "Okay sir, if there is any requirement in the future, please share it. I will WhatsApp you.",
      "text_native": "ठीक है सर, फ्यूचर में कुछ रिक्वायरमेंट रहा तो प्लीज शेयर करिएगा। मैं WhatsApp कर देता हूं आपको।"
    },
    {
      "ucid": "21112178851901921",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.4,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851901921",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent identified himself and the customer but did not ask for permission to speak."
    },
    {
      "ucid": "21112178851901921",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have a requirement for steel, sir?",
      "comment": "The agent did not provide a supply or price hook, instead moving directly to asking for a requirement."
    },
    {
      "ucid": "21112178851901921",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions to understand the customer's business or needs."
    },
    {
      "ucid": "21112178851901921",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178851901921",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you have a requirement for steel, sir?",
      "comment": "The agent successfully asked if the customer had a current requirement, which is the first step of qualification."
    },
    {
      "ucid": "21112178851901921",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you.",
      "comment": "This is not a committed next step; no specific callback time was agreed upon or quote promised."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}