Call 21112178851823161 2026-09-04 · Aditya Pandey · 3:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 43 turns, clean transcript (0% inaudible) | Marathi | 43 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise from other agents talking in a call center environment, which occasionally makes it hard to distinguish the primary speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS round pipe
3 · Supply
US
spec_not_available
Customer asked for semi coil, but agent confirmed only full coil is available.
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +4/−0
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not use a supply/price hook; instead, asked directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation was driven by the customer's immediate product queries.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का?
Summary
The agent contacted a lead whose primary requirement was for SS round pipes, a product JSW One does not sell. The conversation then briefly touched on TMT, where a specification mismatch (semi coil vs. full coil) was identified. The call ended without a next step as there was no serviceable requirement.
Coaching
You must follow the script structure: ask for permission, deliver the supply hook to build interest, and only then move to discovery and qualification.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not use a supply/price hook; instead, asked directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was driven by the customer's immediate product queries. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही. No USPs were pitched; agent only listed product categories when asked what was available. |
| SL5 Qualify | 2 | pass | – | 2.0 | सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का? Agent successfully asked if a current requirement existed, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक आहे. सांगतो असेल तर. The call ended with a customer brush-off, not an agent-secured, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.609 | 42.9s | 27.5s | 120.6s | 4.5s | 304.9 | 0 | 22 | 21 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
7.2s
Hello, Shikant Engineering?
agent
9.4s
Hello?
customer
10.2s
Yes, speak.
हा बोलो.
agent
11.1s
Sir, hello. I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
14.8s
Yes, tell me.
हा बोला ना.
agent
15.7s
Sir, I was just asking, do you have any requirement in HR? You were registered on our platform, I called regarding that.
सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का? तुम्ही आमच्या platform वर register होता ना, त्या संदर्भात call केला.
customer
19.7s
Complete it. Finish it. Hello?
संपूर्ण करा. पूर्ण करा. हॅलो?
agent
22.7s
Yes sir, I was just asking if you had any requirement in HR, in mild steel?
हा साहेब, तेच विचारत होतो की तुम्हाला HR मध्ये काही requirement होते का mild steel मध्ये?
customer
25.7s
In what?
कशामध्ये?
agent
26.7s
Mild steel, HR, E250 grade. You had given it last time too, that's why I asked, sir.
Mild steel, HR, E250 grade. Last time पण दिला होता, त्यामुळे विचारलं साहेब.
customer
30.8s
Okay. Who all, sir, in our MS?
अच्छा. कोण कोण सर आपले MS मध्ये?
agent
33.2s
Do you only have a requirement in SS?
तुमच्या SS मध्ये आहे का फक्त requirement?
customer
35.4s
There is SS also, and MS also.
SS पण आहे, MS पण आहे.
agent
36.9s
You have it in MS too? Now, for this month, is there any requirement?
MS मध्ये पण आहे का? आता या महिन्यासाठी काही requirement आहे का?
customer
39.9s
Sir, in SS, we have a circular, round pipe.
सर SS मध्ये ना, circular, round चा pipe आहे आम्हाला.
agent
42.9s
Um, I'll do one thing sir, I'll WhatsApp you. Your voice is breaking a little. If you have any requirement, you can send it there.
अं, एक काम करतो साहेब, मी तुम्हाला WhatsApp करतो. तुमचा थोडा voice break होतो आहे. काही requirement असेल तर तिकडे तुम्ही पाठवू शकता.
customer
48.4s
I wanted a round pipe. There were around two hundred-five hundred pipes.
Round pipe मला पाहिजे होता. एक दोनशे-पाचशे pipe होते.
agent
50.7s
Round pipe? No sir, we don't deal in pipes. We can do tube grade but we don't deal in pipes right now.
Round pipe? नाय साहेब, pipes मध्ये तर नाही करत आम्ही. Tube grade करू शकता पण pipe मध्ये आता तर नाही करत आम्ही.
customer
54.7s
But do you do it in tube?
Tube मध्ये करता का पण?
agent
56.2s
Yes, we can do tube grade.
हा, tube grade करू शकता आम्ही.
customer
58.3s
Which tubes do you have?
कोणत्या कोणत्या tube आहेत आपल्याकडे?
agent
60.1s
You what, send the requirement, I'll tell you what is available with me.
तुम्ही काय, requirement पाठवा ना, मी सांगतो काय available आहे माझ्याकडे.
customer
62.7s
Whatever you have, you give it to me, I'll see.
तुमचं काय काय आहे तुम्ही द्या मला, मी बघतो.
agent
64.6s
Sir, we do HR, CR, PPGI, GP, TMT and structural, we do everything.
साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही.
customer
68.6s
What is the rate for TMT, sir, TMT?
TMT काय rate आहे सर TMT?
agent
69.7s
Currently?
सध्या?
customer
70.6s
Yes, TMT.
हा TMT.
agent
71.3s
What do you want in TMT, which one?
TMT मध्ये काय पाहिजे तुम्हाला कोणता?
customer
72.7s
The rate now with me
Rate तर आता माझ्याकडे
agent
73.8s
For 12 mm
12 mm चा
agent
76.2s
I guess, now sir, I don't know today's rate but yesterday's was 61,500.
I guess, आता सर, आजचा rate तर नाही माहित मला पण कालचा हे होता 61,500.
customer
79.8s
This is the rate without GST?
हे without GST rate आहे?
agent
81.2s
It's the rate without GST.
Without GST आणि rate आहे.
customer
82.3s
And the rates have increased in the market, sir.
आणि rate वाढले साहेब market मध्ये.
agent
83.7s
Yes, the rates have increased sir, you must be knowing this
हा, rate वाढलेत साहेब, तुम्हाला माहिती असेल या
customer
86.2s
It has increased by four rupees in HR itself.
चार रुपये वाढले HR मध्येच.
agent
88.1s
Okay.
customer
88.3s
This is in coil, right?
Coil मध्ये आहे ना हे?
agent
89.7s
Yes, yes.
हो हो.
customer
90.4s
I need that in semi coil.
Semi coil मध्ये पाहिजे आहे ती.
agent
91.9s
No sir, full coil.
नाही साहेब, full coil.
customer
93.3s
Okay okay okay. It's fine. I'll let you know if I need it.
Okay okay okay. ठीक आहे. सांगतो असेल तर.
agent
95.8s
Okay sir.
ठीक आहे साहेब.