{
  "ucid": "21112178851823161",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 16:07:11",
  "end_time": "2026-09-04 16:10:22",
  "duration_sec": 191,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA12aa2e8d012810d14791036069b6c321.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 809,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851823161__DIA12aa2e8d012810d14791036069b6c321.mp3",
  "audio_bytes": 480168,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 160.056,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[7s] CUSTOMER: Hello, Shikant Engineering?\n[9s] AGENT: Hello?\n[10s] CUSTOMER: Yes, speak.   (हा बोलो.)\n[11s] AGENT: Sir, hello. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[15s] CUSTOMER: Yes, tell me.   (हा बोला ना.)\n[16s] AGENT: Sir, I was just asking, do you have any requirement in HR? You were registered on our platform, I called regarding that.   (सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का? तुम्ही आमच्या platform वर register होता ना, त्या संदर्भात call केला.)\n[20s] CUSTOMER: Complete it. Finish it. Hello?   (संपूर्ण करा. पूर्ण करा. हॅलो?)\n[23s] AGENT: Yes sir, I was just asking if you had any requirement in HR, in mild steel?   (हा साहेब, तेच विचारत होतो की तुम्हाला HR मध्ये काही requirement होते का mild steel मध्ये?)\n[26s] CUSTOMER: In what?   (कशामध्ये?)\n[27s] AGENT: Mild steel, HR, E250 grade. You had given it last time too, that's why I asked, sir.   (Mild steel, HR, E250 grade. Last time पण दिला होता, त्यामुळे विचारलं साहेब.)\n[31s] CUSTOMER: Okay. Who all, sir, in our MS?   (अच्छा. कोण कोण सर आपले MS मध्ये?)\n[33s] AGENT: Do you only have a requirement in SS?   (तुमच्या SS मध्ये आहे का फक्त requirement?)\n[35s] CUSTOMER: There is SS also, and MS also.   (SS पण आहे, MS पण आहे.)\n[37s] AGENT: You have it in MS too? Now, for this month, is there any requirement?   (MS मध्ये पण आहे का? आता या महिन्यासाठी काही requirement आहे का?)\n[40s] CUSTOMER: Sir, in SS, we have a circular, round pipe.   (सर SS मध्ये ना, circular, round चा pipe आहे आम्हाला.)\n[43s] AGENT: Um, I'll do one thing sir, I'll WhatsApp you. Your voice is breaking a little. If you have any requirement, you can send it there.   (अं, एक काम करतो साहेब, मी तुम्हाला WhatsApp करतो. तुमचा थोडा voice break होतो आहे. काही requirement असेल तर तिकडे तुम्ही पाठवू शकता.)\n[48s] CUSTOMER: I wanted a round pipe. There were around two hundred-five hundred pipes.   (Round pipe मला पाहिजे होता. एक दोनशे-पाचशे pipe होते.)\n[51s] AGENT: Round pipe? No sir, we don't deal in pipes. We can do tube grade but we don't deal in pipes right now.   (Round pipe? नाय साहेब, pipes मध्ये तर नाही करत आम्ही. Tube grade करू शकता पण pipe मध्ये आता तर नाही करत आम्ही.)\n[55s] CUSTOMER: But do you do it in tube?   (Tube मध्ये करता का पण?)\n[56s] AGENT: Yes, we can do tube grade.   (हा, tube grade करू शकता आम्ही.)\n[58s] CUSTOMER: Which tubes do you have?   (कोणत्या कोणत्या tube आहेत आपल्याकडे?)\n[60s] AGENT: You what, send the requirement, I'll tell you what is available with me.   (तुम्ही काय, requirement पाठवा ना, मी सांगतो काय available आहे माझ्याकडे.)\n[63s] CUSTOMER: Whatever you have, you give it to me, I'll see.   (तुमचं काय काय आहे तुम्ही द्या मला, मी बघतो.)\n[65s] AGENT: Sir, we do HR, CR, PPGI, GP, TMT and structural, we do everything.   (साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही.)\n[69s] CUSTOMER: What is the rate for TMT, sir, TMT?   (TMT काय rate आहे सर TMT?)\n[70s] AGENT: Currently?   (सध्या?)\n[71s] CUSTOMER: Yes, TMT.   (हा TMT.)\n[71s] AGENT: What do you want in TMT, which one?   (TMT मध्ये काय पाहिजे तुम्हाला कोणता?)\n[73s] CUSTOMER: The rate now with me   (Rate तर आता माझ्याकडे)\n[74s] AGENT: For 12 mm   (12 mm चा)\n[76s] AGENT: I guess, now sir, I don't know today's rate but yesterday's was 61,500.   (I guess, आता सर, आजचा rate तर नाही माहित मला पण कालचा हे होता 61,500.)\n[80s] CUSTOMER: This is the rate without GST?   (हे without GST rate आहे?)\n[81s] AGENT: It's the rate without GST.   (Without GST आणि rate आहे.)\n[82s] CUSTOMER: And the rates have increased in the market, sir.   (आणि rate वाढले साहेब market मध्ये.)\n[84s] AGENT: Yes, the rates have increased sir, you must be knowing this   (हा, rate वाढलेत साहेब, तुम्हाला माहिती असेल या)\n[86s] CUSTOMER: It has increased by four rupees in HR itself.   (चार रुपये वाढले HR मध्येच.)\n[88s] AGENT: Okay.\n[88s] CUSTOMER: This is in coil, right?   (Coil मध्ये आहे ना हे?)\n[90s] AGENT: Yes, yes.   (हो हो.)\n[90s] CUSTOMER: I need that in semi coil.   (Semi coil मध्ये पाहिजे आहे ती.)\n[92s] AGENT: No sir, full coil.   (नाही साहेब, full coil.)\n[93s] CUSTOMER: Okay okay okay. It's fine. I'll let you know if I need it.   (Okay okay okay. ठीक आहे. सांगतो असेल तर.)\n[96s] AGENT: Okay sir.   (ठीक आहे साहेब.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise from other agents talking in a call center environment, which occasionally makes it hard to distinguish the primary speakers.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the script structure: ask for permission, deliver the supply hook to build interest, and only then move to discovery and qualification.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS round pipe",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer asked for semi coil, but agent confirmed only full coil is available.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead whose primary requirement was for SS round pipes, a product JSW One does not sell. The conversation then briefly touched on TMT, where a specification mismatch (semi coil vs. full coil) was identified. The call ended without a next step as there was no serviceable requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use a supply/price hook; instead, asked directly for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the conversation was driven by the customer's immediate product queries.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही.\", \"comment\": \"No USPs were pitched; agent only listed product categories when asked what was available.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का?\", \"comment\": \"Agent successfully asked if a current requirement existed, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"ठीक आहे. सांगतो असेल तर.\", \"comment\": \"The call ended with a customer brush-off, not an agent-secured, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the script structure: ask for permission, deliver the supply hook to build interest, and only then move to discovery and qualification.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS round pipe\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer asked for semi coil, but agent confirmed only full coil is available.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead whose primary requirement was for SS round pipes, a product JSW One does not sell. The conversation then briefly touched on TMT, where a specification mismatch (semi coil vs. full coil) was identified. The call ended without a next step as there was no serviceable requirement.\"}",
  "error": null,
  "latency_ms": 33001,
  "input_tokens": 3966,
  "output_tokens": 740,
  "created_at": "2026-09-25 11:28:52",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.609,
  "agent_talk_sec": 42.9,
  "customer_talk_sec": 27.5,
  "dead_air_sec": 120.6,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 304.9,
  "interruptions": 0,
  "agent_turns": 22,
  "customer_turns": 21,
  "discovery_qs": 9,
  "words_agent": 218,
  "words_customer": 136,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851823161",
      "idx": 0,
      "speaker": "customer",
      "start_s": 7.18,
      "end_s": 8.8,
      "text_en": "Hello, Shikant Engineering?",
      "text_native": "Hello, Shikant Engineering?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 1,
      "speaker": "agent",
      "start_s": 9.4,
      "end_s": 9.81,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 2,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.67,
      "text_en": "Yes, speak.",
      "text_native": "हा बोलो."
    },
    {
      "ucid": "21112178851823161",
      "idx": 3,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 14.2,
      "text_en": "Sir, hello. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178851823161",
      "idx": 4,
      "speaker": "customer",
      "start_s": 14.8,
      "end_s": 15.3,
      "text_en": "Yes, tell me.",
      "text_native": "हा बोला ना."
    },
    {
      "ucid": "21112178851823161",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 19.2,
      "text_en": "Sir, I was just asking, do you have any requirement in HR? You were registered on our platform, I called regarding that.",
      "text_native": "सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का? तुम्ही आमच्या platform वर register होता ना, त्या संदर्भात call केला."
    },
    {
      "ucid": "21112178851823161",
      "idx": 6,
      "speaker": "customer",
      "start_s": 19.7,
      "end_s": 22.4,
      "text_en": "Complete it. Finish it. Hello?",
      "text_native": "संपूर्ण करा. पूर्ण करा. हॅलो?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 7,
      "speaker": "agent",
      "start_s": 22.7,
      "end_s": 25.3,
      "text_en": "Yes sir, I was just asking if you had any requirement in HR, in mild steel?",
      "text_native": "हा साहेब, तेच विचारत होतो की तुम्हाला HR मध्ये काही requirement होते का mild steel मध्ये?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 8,
      "speaker": "customer",
      "start_s": 25.7,
      "end_s": 26.2,
      "text_en": "In what?",
      "text_native": "कशामध्ये?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 9,
      "speaker": "agent",
      "start_s": 26.7,
      "end_s": 29.9,
      "text_en": "Mild steel, HR, E250 grade. You had given it last time too, that's why I asked, sir.",
      "text_native": "Mild steel, HR, E250 grade. Last time पण दिला होता, त्यामुळे विचारलं साहेब."
    },
    {
      "ucid": "21112178851823161",
      "idx": 10,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 32.4,
      "text_en": "Okay. Who all, sir, in our MS?",
      "text_native": "अच्छा. कोण कोण सर आपले MS मध्ये?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 11,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 34.8,
      "text_en": "Do you only have a requirement in SS?",
      "text_native": "तुमच्या SS मध्ये आहे का फक्त requirement?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 12,
      "speaker": "customer",
      "start_s": 35.4,
      "end_s": 36.5,
      "text_en": "There is SS also, and MS also.",
      "text_native": "SS पण आहे, MS पण आहे."
    },
    {
      "ucid": "21112178851823161",
      "idx": 13,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 39.1,
      "text_en": "You have it in MS too? Now, for this month, is there any requirement?",
      "text_native": "MS मध्ये पण आहे का? आता या महिन्यासाठी काही requirement आहे का?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 14,
      "speaker": "customer",
      "start_s": 39.9,
      "end_s": 42.5,
      "text_en": "Sir, in SS, we have a circular, round pipe.",
      "text_native": "सर SS मध्ये ना, circular, round चा pipe आहे आम्हाला."
    },
    {
      "ucid": "21112178851823161",
      "idx": 15,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 47.4,
      "text_en": "Um, I'll do one thing sir, I'll WhatsApp you. Your voice is breaking a little. If you have any requirement, you can send it there.",
      "text_native": "अं, एक काम करतो साहेब, मी तुम्हाला WhatsApp करतो. तुमचा थोडा voice break होतो आहे. काही requirement असेल तर तिकडे तुम्ही पाठवू शकता."
    },
    {
      "ucid": "21112178851823161",
      "idx": 16,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 50.4,
      "text_en": "I wanted a round pipe. There were around two hundred-five hundred pipes.",
      "text_native": "Round pipe मला पाहिजे होता. एक दोनशे-पाचशे pipe होते."
    },
    {
      "ucid": "21112178851823161",
      "idx": 17,
      "speaker": "agent",
      "start_s": 50.7,
      "end_s": 54.4,
      "text_en": "Round pipe? No sir, we don't deal in pipes. We can do tube grade but we don't deal in pipes right now.",
      "text_native": "Round pipe? नाय साहेब, pipes मध्ये तर नाही करत आम्ही. Tube grade करू शकता पण pipe मध्ये आता तर नाही करत आम्ही."
    },
    {
      "ucid": "21112178851823161",
      "idx": 18,
      "speaker": "customer",
      "start_s": 54.7,
      "end_s": 55.8,
      "text_en": "But do you do it in tube?",
      "text_native": "Tube मध्ये करता का पण?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 19,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 57.9,
      "text_en": "Yes, we can do tube grade.",
      "text_native": "हा, tube grade करू शकता आम्ही."
    },
    {
      "ucid": "21112178851823161",
      "idx": 20,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 59.5,
      "text_en": "Which tubes do you have?",
      "text_native": "कोणत्या कोणत्या tube आहेत आपल्याकडे?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 21,
      "speaker": "agent",
      "start_s": 60.1,
      "end_s": 62.3,
      "text_en": "You what, send the requirement, I'll tell you what is available with me.",
      "text_native": "तुम्ही काय, requirement पाठवा ना, मी सांगतो काय available आहे माझ्याकडे."
    },
    {
      "ucid": "21112178851823161",
      "idx": 22,
      "speaker": "customer",
      "start_s": 62.7,
      "end_s": 64.2,
      "text_en": "Whatever you have, you give it to me, I'll see.",
      "text_native": "तुमचं काय काय आहे तुम्ही द्या मला, मी बघतो."
    },
    {
      "ucid": "21112178851823161",
      "idx": 23,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 68.1,
      "text_en": "Sir, we do HR, CR, PPGI, GP, TMT and structural, we do everything.",
      "text_native": "साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही."
    },
    {
      "ucid": "21112178851823161",
      "idx": 24,
      "speaker": "customer",
      "start_s": 68.6,
      "end_s": 69.7,
      "text_en": "What is the rate for TMT, sir, TMT?",
      "text_native": "TMT काय rate आहे सर TMT?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 25,
      "speaker": "agent",
      "start_s": 69.7,
      "end_s": 70.6,
      "text_en": "Currently?",
      "text_native": "सध्या?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 26,
      "speaker": "customer",
      "start_s": 70.6,
      "end_s": 71.0,
      "text_en": "Yes, TMT.",
      "text_native": "हा TMT."
    },
    {
      "ucid": "21112178851823161",
      "idx": 27,
      "speaker": "agent",
      "start_s": 71.3,
      "end_s": 72.4,
      "text_en": "What do you want in TMT, which one?",
      "text_native": "TMT मध्ये काय पाहिजे तुम्हाला कोणता?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 28,
      "speaker": "customer",
      "start_s": 72.7,
      "end_s": 73.5,
      "text_en": "The rate now with me",
      "text_native": "Rate तर आता माझ्याकडे"
    },
    {
      "ucid": "21112178851823161",
      "idx": 29,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 74.4,
      "text_en": "For 12 mm",
      "text_native": "12 mm चा"
    },
    {
      "ucid": "21112178851823161",
      "idx": 30,
      "speaker": "agent",
      "start_s": 76.2,
      "end_s": 79.4,
      "text_en": "I guess, now sir, I don't know today's rate but yesterday's was 61,500.",
      "text_native": "I guess, आता सर, आजचा rate तर नाही माहित मला पण कालचा हे होता 61,500."
    },
    {
      "ucid": "21112178851823161",
      "idx": 31,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 80.8,
      "text_en": "This is the rate without GST?",
      "text_native": "हे without GST rate आहे?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 32,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 82.3,
      "text_en": "It's the rate without GST.",
      "text_native": "Without GST आणि rate आहे."
    },
    {
      "ucid": "21112178851823161",
      "idx": 33,
      "speaker": "customer",
      "start_s": 82.3,
      "end_s": 83.7,
      "text_en": "And the rates have increased in the market, sir.",
      "text_native": "आणि rate वाढले साहेब market मध्ये."
    },
    {
      "ucid": "21112178851823161",
      "idx": 34,
      "speaker": "agent",
      "start_s": 83.7,
      "end_s": 85.4,
      "text_en": "Yes, the rates have increased sir, you must be knowing this",
      "text_native": "हा, rate वाढलेत साहेब, तुम्हाला माहिती असेल या"
    },
    {
      "ucid": "21112178851823161",
      "idx": 35,
      "speaker": "customer",
      "start_s": 86.2,
      "end_s": 87.8,
      "text_en": "It has increased by four rupees in HR itself.",
      "text_native": "चार रुपये वाढले HR मध्येच."
    },
    {
      "ucid": "21112178851823161",
      "idx": 36,
      "speaker": "agent",
      "start_s": 88.1,
      "end_s": 88.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851823161",
      "idx": 37,
      "speaker": "customer",
      "start_s": 88.3,
      "end_s": 89.3,
      "text_en": "This is in coil, right?",
      "text_native": "Coil मध्ये आहे ना हे?"
    },
    {
      "ucid": "21112178851823161",
      "idx": 38,
      "speaker": "agent",
      "start_s": 89.7,
      "end_s": 90.1,
      "text_en": "Yes, yes.",
      "text_native": "हो हो."
    },
    {
      "ucid": "21112178851823161",
      "idx": 39,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 91.6,
      "text_en": "I need that in semi coil.",
      "text_native": "Semi coil मध्ये पाहिजे आहे ती."
    },
    {
      "ucid": "21112178851823161",
      "idx": 40,
      "speaker": "agent",
      "start_s": 91.9,
      "end_s": 92.8,
      "text_en": "No sir, full coil.",
      "text_native": "नाही साहेब, full coil."
    },
    {
      "ucid": "21112178851823161",
      "idx": 41,
      "speaker": "customer",
      "start_s": 93.3,
      "end_s": 95.4,
      "text_en": "Okay okay okay. It's fine. I'll let you know if I need it.",
      "text_native": "Okay okay okay. ठीक आहे. सांगतो असेल तर."
    },
    {
      "ucid": "21112178851823161",
      "idx": 42,
      "speaker": "agent",
      "start_s": 95.8,
      "end_s": 96.4,
      "text_en": "Okay sir.",
      "text_native": "ठीक आहे साहेब."
    }
  ],
  "steps": [
    {
      "ucid": "21112178851823161",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly into the reason for the call."
    },
    {
      "ucid": "21112178851823161",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use a supply/price hook; instead, asked directly for requirements."
    },
    {
      "ucid": "21112178851823161",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the conversation was driven by the customer's immediate product queries."
    },
    {
      "ucid": "21112178851823161",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "साहेब, आम्ही काय HR, CR, PPGI, GP, TMT आणि structural सर्व करतात आम्ही.",
      "comment": "No USPs were pitched; agent only listed product categories when asked what was available."
    },
    {
      "ucid": "21112178851823161",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "सर तेच विचारत होतो, तुमच्या HR मध्ये काही requirement होता का?",
      "comment": "Agent successfully asked if a current requirement existed, which is the primary goal of this step."
    },
    {
      "ucid": "21112178851823161",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक आहे. सांगतो असेल तर.",
      "comment": "The call ended with a customer brush-off, not an agent-secured, committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}