Call 21112178851819321 2026-09-04 · Jeevan Jeejo · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 16 turns, clean transcript (0% inaudible) | English | 16 | supply_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; instead, they went straight to asking if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Call was deflected by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.
Closure with next step
Okay fine, I'll talk to this gentleman then.
Summary
The agent contacted Vedic Engineering and spoke with a gatekeeper. The customer immediately redirected the agent to their partner, Vinod, and provided a new contact number. The agent took the number and agreed to call, ending the interaction without any discovery or pitching.
Coaching
When the call starts, remember to ask for permission ('is this a good time?') before asking about requirements. This builds rapport and makes the customer more likely to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; instead, they went straight to asking if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Call was deflected by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement. Agent successfully asked if a requirement exists, even though the customer did not answer directly. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay fine, I'll talk to this gentleman then. Agent secured a new contact number and committed to the next step of calling that person. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.636 | 15.0s | 8.6s | 42.4s | 5.4s | 260.0 | 0 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello?
agent
1.6s
Uh hello, good evening. Am I talking to Vedic Engineering Private Limited?
customer
4.8s
Yes, yes. Tell me.
agent
6.1s
Uh sir, this is Jeevan calling from JSW One platform. I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.
customer
11.8s
Okay. Sir, you will talk with another number, my partner, Vinod.
agent
15.8s
Okay, right.
customer
16.3s
Write down number.
agent
17.2s
Yeah, yeah, yeah, please tell me.
customer
18.6s
9986
agent
19.8s
9986
customer
21.0s
85
agent
21.8s
85
customer
22.8s
4010
agent
24.0s
4010. Okay fine, I'll talk to this gentleman then.
customer
26.6s
Okay.
agent
27.1s
Thank you so much. Yeah.