{
  "ucid": "21112178851819321",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 16:06:33",
  "end_time": "2026-09-04 16:07:39",
  "duration_sec": 66,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbf0b7fc889652a5e395f84ef0357d327.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 810,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851819321__DIAbf0b7fc889652a5e395f84ef0357d327.mp3",
  "audio_bytes": 125712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 41.904,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Uh hello, good evening. Am I talking to Vedic Engineering Private Limited?\n[5s] CUSTOMER: Yes, yes. Tell me.\n[6s] AGENT: Uh sir, this is Jeevan calling from JSW One platform. I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.\n[12s] CUSTOMER: Okay. Sir, you will talk with another number, my partner, Vinod.\n[16s] AGENT: Okay, right.\n[16s] CUSTOMER: Write down number.\n[17s] AGENT: Yeah, yeah, yeah, please tell me.\n[19s] CUSTOMER: 9986\n[20s] AGENT: 9986\n[21s] CUSTOMER: 85\n[22s] AGENT: 85\n[23s] CUSTOMER: 4010\n[24s] AGENT: 4010. Okay fine, I'll talk to this gentleman then.\n[27s] CUSTOMER: Okay.\n[27s] AGENT: Thank you so much. Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When the call starts, remember to ask for permission ('is this a good time?') before asking about requirements. This builds rapport and makes the customer more likely to engage.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Vedic Engineering and spoke with a gatekeeper. The customer immediately redirected the agent to their partner, Vinod, and provided a new contact number. The agent took the number and agreed to call, ending the interaction without any discovery or pitching.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; instead, they went straight to asking if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Call was deflected by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.\", \"comment\": \"Agent successfully asked if a requirement exists, even though the customer did not answer directly.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay fine, I'll talk to this gentleman then.\", \"comment\": \"Agent secured a new contact number and committed to the next step of calling that person.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the call starts, remember to ask for permission ('is this a good time?') before asking about requirements. This builds rapport and makes the customer more likely to engage.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Vedic Engineering and spoke with a gatekeeper. The customer immediately redirected the agent to their partner, Vinod, and provided a new contact number. The agent took the number and agreed to call, ending the interaction without any discovery or pitching.\"}",
  "error": null,
  "latency_ms": 28182,
  "input_tokens": 2819,
  "output_tokens": 692,
  "created_at": "2026-09-25 23:02:14",
  "sentiment": "positive",
  "sentiment_score": 0.517,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 15.0,
  "customer_talk_sec": 8.6,
  "dead_air_sec": 42.4,
  "longest_monologue_sec": 5.4,
  "agent_wpm": 260.0,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 1,
  "words_agent": 65,
  "words_customer": 23,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178851819321",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.59,
      "end_s": 1.03,
      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178851819321",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 4.58,
      "text_en": "Uh hello, good evening. Am I talking to Vedic Engineering Private Limited?",
      "text_native": "Uh hello, good evening. Am I talking to Vedic Engineering Private Limited?"
    },
    {
      "ucid": "21112178851819321",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.83,
      "end_s": 5.8,
      "text_en": "Yes, yes. Tell me.",
      "text_native": "Yes, yes. Tell me."
    },
    {
      "ucid": "21112178851819321",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.08,
      "end_s": 11.5,
      "text_en": "Uh sir, this is Jeevan calling from JSW One platform. I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.",
      "text_native": "Uh sir, this is Jeevan calling from JSW One platform. I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement."
    },
    {
      "ucid": "21112178851819321",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 15.49,
      "text_en": "Okay. Sir, you will talk with another number, my partner, Vinod.",
      "text_native": "Okay. Sir, you will talk with another number, my partner, Vinod."
    },
    {
      "ucid": "21112178851819321",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.21,
      "text_en": "Okay, right.",
      "text_native": "Okay, right."
    },
    {
      "ucid": "21112178851819321",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.3,
      "end_s": 17.0,
      "text_en": "Write down number.",
      "text_native": "Write down number."
    },
    {
      "ucid": "21112178851819321",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.24,
      "end_s": 18.2,
      "text_en": "Yeah, yeah, yeah, please tell me.",
      "text_native": "Yeah, yeah, yeah, please tell me."
    },
    {
      "ucid": "21112178851819321",
      "idx": 8,
      "speaker": "customer",
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      "text_en": "9986",
      "text_native": "9986"
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      "ucid": "21112178851819321",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "9986",
      "text_native": "9986"
    },
    {
      "ucid": "21112178851819321",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "85",
      "text_native": "85"
    },
    {
      "ucid": "21112178851819321",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.8,
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      "text_en": "85",
      "text_native": "85"
    },
    {
      "ucid": "21112178851819321",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 23.8,
      "text_en": "4010",
      "text_native": "4010"
    },
    {
      "ucid": "21112178851819321",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.0,
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      "text_en": "4010. Okay fine, I'll talk to this gentleman then.",
      "text_native": "4010. Okay fine, I'll talk to this gentleman then."
    },
    {
      "ucid": "21112178851819321",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.6,
      "end_s": 27.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851819321",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 28.2,
      "text_en": "Thank you so much. Yeah.",
      "text_native": "Thank you so much. Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178851819321",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178851819321",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook; instead, they went straight to asking if the customer had a requirement."
    },
    {
      "ucid": "21112178851819321",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Call was deflected by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178851819321",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and no USPs were pitched."
    },
    {
      "ucid": "21112178851819321",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I just wanted to check if you have got any, you know, steel HR, CR, coil or sheet requirement.",
      "comment": "Agent successfully asked if a requirement exists, even though the customer did not answer directly."
    },
    {
      "ucid": "21112178851819321",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay fine, I'll talk to this gentleman then.",
      "comment": "Agent secured a new contact number and committed to the next step of calling that person."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}