21112178851753941 · Call

Call 21112178851753941 2026-09-04 · Abdul Ansari · 2:12

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 47 turns, clean transcript (0% inaudible)	Hindi	47	supply_led (campaign_name:medium)

Audio: clear: There is a slight background noise but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

not_in_stockyard

This order is placed at the plant, the lead time is 15 days, okay?

4 · Sentiment

the CUSTOMER

+0.36

confidence high · +7/−1 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, jumping directly to the requirement check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Discovery (6 Qs) No discovery questions were asked; the agent moved directly from the hook to qualifying a specific requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−1.0 pts Pitch (2-3 USPs) The agent did not pitch any USPs, instead focusing only on transactional details like MOQ and payment terms.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.

did well

Hook (supply/price signal)

What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?

Qualify

I have one requirement for wire. ... wire rod SAE 1006. ... I need around 35 tons.

Summary

The agent contacted a manufacturing customer who initially stated they had no requirement. The agent used a price-increase hook to re-engage, which led the customer to reveal a 35-ton requirement for SAE 1006 wire rod. The agent confirmed it would be a plant order with a 15-day lead time and agreed to send their email ID for the customer to submit a formal inquiry.

Coaching

You did well to recover the call and capture a live requirement, but you missed the opportunity to understand the customer's business by skipping discovery entirely. Next time, after the hook, ask what they manufacture to build a stronger profile.

Missed: SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent did not ask for permission to speak, jumping directly to the requirement check.
SL2 Hook (supply/price signal)	2	pass	–	2.0	What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point? After an initial brush-off, the agent successfully used a price signal to create urgency and re-engage the customer.
SL3 Discovery (6 Qs)	2	fail	0	0.0	No discovery questions were asked; the agent moved directly from the hook to qualifying a specific requirement.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	The agent did not pitch any USPs, instead focusing only on transactional details like MOQ and payment terms.
SL5 Qualify	2	pass	–	2.0	I have one requirement for wire. ... wire rod SAE 1006. ... I need around 35 tons. The agent successfully captured the grade and quantity for a live requirement volunteered by the customer.
SL6 Closure with next step	1	pass	–	1.0	Yes, you give me your mail ID, I will send you the inquiry on that. The call ended with a clear next step: the agent will send their email ID for the customer to send a formal inquiry.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	handled	You WhatsApp me.	I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot...

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.636	41.3s	23.6s	67.1s	4.8s	367.6	0	23	24	14

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

हॅलो

agent

1.6s

Hello.

हॅलो

customer

2.4s

Yes.

हां

agent

2.9s

Yeah, are you speaking from Steel Kensar, sir?

या स्टील केन्सर से बात कर रहे है सर?

customer

4.7s

Yes.

हां

agent

5.2s

Yeah, hello sir, this is Abdul speaking from JSW One.

या नमस्कार सर अब्दुल बात कर रहा हूं मैं जेएसडब्ल्यू वन से

customer

7.9s

JSW One?

जेएसडब्ल्यू वन?

agent

8.8s

Yes sir, I am calling from the Mumbai head office.

जी सर मुंबई हेड ऑफिस से बात कर रहा हूं मैं

customer

10.3s

Yes, tell me.

हां बोलिए

agent

11.1s

Sir, do you have any requirement for steel, chap, CR? I called you for that just now.

सर कुछ रिक्वायरमेंट है क्या आपको सर स्टील में चैप सीआर में इसके लिए फोन किया था अभी आपको

customer

14.0s

It's done, sir. My requirement is closed for everything.

हो गया सर मेरा वो रिक्वायरमेंट क्लोज सबका

agent

16.8s

Okay then, tell me about another requirement, sir.

तो ठीक है दूसरा रिक्वायरमेंट उसमें बता दीजिए सर

customer

19.1s

You WhatsApp me.

मेरेको आप WhatsApp करो ना

agent

20.6s

I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?

मैं आपको WhatsApp कर देता हूं कुछ लाइव रिक्वायरमेंट हो तो मुझे बताइए अभी क्या है ना सर स्टील मार्केट में रेट बहुत इंक्रीज करने वाला है समझ रहे मेरी बात को आप

customer

25.0s

Hmm.

हम्म

agent

25.8s

According to that, if you want to do something, you can start now for purchase.

उस हिसाब से कुछ करना हो तो आप अभी स्टार्ट कर सकते हैं परचेस के लिए

customer

28.5s

Hmm hmm. Okay, do you deal in wire?

हम्म हम्म अच्छा आप वायर में डील करते है क्या?

agent

30.6s

What sir?

क्या सर?

customer

31.3s

Wire, wire.

वायर वायर

agent

32.0s

Wire rod, right?

वायर रॉड ना?

customer

32.8s

Yes, wire rod.

हां वायर रॉड

agent

33.7s

Yes, we do.

करते है ना

customer

34.8s

So I have one requirement for wire.

तो एक मेरेको रिक्वायरमेंट है वायर का

agent

36.7s

You're talking about wire rod, from which fasteners etc. are made, right?

वायर रॉड बोल रहे हो ना जिससे की बनता है फास्टनर वगेरा?

customer

38.6s

Yes, wire rod SAE 1006.

हां वायर रॉड एसएई 1006

agent

41.2s

It will be available.

मिल जाएगा ना

agent

42.2s

How many tons do you need?

कितना टन चाहिए आपको?

customer

43.2s

I need around 35 tons.

मेरेको ऐसे तो 35 टन्स चाहिए

agent

44.8s

The plant's MOQ is 40 tons, right?

40 टन का एमओक्यू होता है ना प्लांट का

customer

46.3s

Yes, so that's what mine is too.

हां तो बस वही रहता है मेरा भी

agent

47.9s

Its criteria will be, sir, that I will give you the rate, okay?

उसका क्राइटेरिया ये रहेगा सर की आपको मैं रेट दे दूंगा ठीक है?

customer

50.1s

Hmm.

हम्म

agent

50.6s

This order is placed at the plant, the lead time is 15 days, okay?

ये प्लांट में ऑर्डर लगता है लीड टाइम लगता है 15 डेज का ठीक है?

customer

52.9s

Yes, no worries.

हां नो वरीज

agent

54.0s

Yes, so you will have to pay 20% advance, 20%, and the remaining 80% when the material is ready, then you will have to pay 80%.

हां तो आपको 20% एडवांस करना पड़ेगा 20% बाकी 80% जब मटेरियल रेडी हो जाएगा तो फिर आपको 80% करना पड़ेगा

customer

59.1s

Hmm.

हम्म

agent

59.6s

Are you understanding?

समझ रहे है?

customer

60.5s

Hmm hmm, I understood.

हम्म हम्म समझ गया

customer

61.7s

Okay then, give me your mail ID. No, you SMS me on this.

तो ठीक है आप मेरेको मेल आईडी दो ना आप एसएमएस करो ना मेरेको इसपे

agent

63.8s

I have WhatsApped you, should I send you my mail ID?

मैं आपको WhatsApp में किया आपको मैं मेल आईडी भेज दूं क्या आपको?

customer

65.6s

Yes, you give me your mail ID, I will send you the inquiry on that.

हां मेरेको आप मेल आईडी दे दो आपका मैं उसपे आपको इंक्वायरी भेजता हूं

agent

68.3s

I will send you the mail ID right now, okay? And as for today, the plant's rate has come today itself in the market, the plant's rate has come today.

अभी मैं आपको मेल आईडी भेज देता हूं ठीक है और जैसा आज आज ही प्लांट का रेट आया है सर मार्केट में आज ही आया प्लांट का रेट

customer

72.4s

Yes.

हां

agent

72.8s

So you tell me today, okay?

तो आप मुझे आज बता दीजिए ठीक है?

customer

74.4s

Okay.

ठीक है

agent

75.2s

Okay okay sir, I'm sending it. Thank you.

ओके ओके सर भेजता हूं मैं थैंक यू

customer

76.8s

Okay.

हां