{
  "ucid": "21112178851753941",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:55:39",
  "end_time": "2026-09-04 15:57:51",
  "duration_sec": 132,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAabaf4f963e1898a0c70cae6a6b0d1082.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 813,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851753941__DIAabaf4f963e1898a0c70cae6a6b0d1082.mp3",
  "audio_bytes": 353160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 117.72,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello.   (हॅलो)\n[2s] CUSTOMER: Yes.   (हां)\n[3s] AGENT: Yeah, are you speaking from Steel Kensar, sir?   (या स्टील केन्सर से बात कर रहे है सर?)\n[5s] CUSTOMER: Yes.   (हां)\n[5s] AGENT: Yeah, hello sir, this is Abdul speaking from JSW One.   (या नमस्कार सर अब्दुल बात कर रहा हूं मैं जेएसडब्ल्यू वन से)\n[8s] CUSTOMER: JSW One?   (जेएसडब्ल्यू वन?)\n[9s] AGENT: Yes sir, I am calling from the Mumbai head office.   (जी सर मुंबई हेड ऑफिस से बात कर रहा हूं मैं)\n[10s] CUSTOMER: Yes, tell me.   (हां बोलिए)\n[11s] AGENT: Sir, do you have any requirement for steel, chap, CR? I called you for that just now.   (सर कुछ रिक्वायरमेंट है क्या आपको सर स्टील में चैप सीआर में इसके लिए फोन किया था अभी आपको)\n[14s] CUSTOMER: It's done, sir. My requirement is closed for everything.   (हो गया सर मेरा वो रिक्वायरमेंट क्लोज सबका)\n[17s] AGENT: Okay then, tell me about another requirement, sir.   (तो ठीक है दूसरा रिक्वायरमेंट उसमें बता दीजिए सर)\n[19s] CUSTOMER: You WhatsApp me.   (मेरेको आप WhatsApp करो ना)\n[21s] AGENT: I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?   (मैं आपको WhatsApp कर देता हूं कुछ लाइव रिक्वायरमेंट हो तो मुझे बताइए अभी क्या है ना सर स्टील मार्केट में रेट बहुत इंक्रीज करने वाला है समझ रहे मेरी बात को आप)\n[25s] CUSTOMER: Hmm.   (हम्म)\n[26s] AGENT: According to that, if you want to do something, you can start now for purchase.   (उस हिसाब से कुछ करना हो तो आप अभी स्टार्ट कर सकते हैं परचेस के लिए)\n[28s] CUSTOMER: Hmm hmm. Okay, do you deal in wire?   (हम्म हम्म अच्छा आप वायर में डील करते है क्या?)\n[31s] AGENT: What sir?   (क्या सर?)\n[31s] CUSTOMER: Wire, wire.   (वायर वायर)\n[32s] AGENT: Wire rod, right?   (वायर रॉड ना?)\n[33s] CUSTOMER: Yes, wire rod.   (हां वायर रॉड)\n[34s] AGENT: Yes, we do.   (करते है ना)\n[35s] CUSTOMER: So I have one requirement for wire.   (तो एक मेरेको रिक्वायरमेंट है वायर का)\n[37s] AGENT: You're talking about wire rod, from which fasteners etc. are made, right?   (वायर रॉड बोल रहे हो ना जिससे की बनता है फास्टनर वगेरा?)\n[39s] CUSTOMER: Yes, wire rod SAE 1006.   (हां वायर रॉड एसएई 1006)\n[41s] AGENT: It will be available.   (मिल जाएगा ना)\n[42s] AGENT: How many tons do you need?   (कितना टन चाहिए आपको?)\n[43s] CUSTOMER: I need around 35 tons.   (मेरेको ऐसे तो 35 टन्स चाहिए)\n[45s] AGENT: The plant's MOQ is 40 tons, right?   (40 टन का एमओक्यू होता है ना प्लांट का)\n[46s] CUSTOMER: Yes, so that's what mine is too.   (हां तो बस वही रहता है मेरा भी)\n[48s] AGENT: Its criteria will be, sir, that I will give you the rate, okay?   (उसका क्राइटेरिया ये रहेगा सर की आपको मैं रेट दे दूंगा ठीक है?)\n[50s] CUSTOMER: Hmm.   (हम्म)\n[51s] AGENT: This order is placed at the plant, the lead time is 15 days, okay?   (ये प्लांट में ऑर्डर लगता है लीड टाइम लगता है 15 डेज का ठीक है?)\n[53s] CUSTOMER: Yes, no worries.   (हां नो वरीज)\n[54s] AGENT: Yes, so you will have to pay 20% advance, 20%, and the remaining 80% when the material is ready, then you will have to pay 80%.   (हां तो आपको 20% एडवांस करना पड़ेगा 20% बाकी 80% जब मटेरियल रेडी हो जाएगा तो फिर आपको 80% करना पड़ेगा)\n[59s] CUSTOMER: Hmm.   (हम्म)\n[60s] AGENT: Are you understanding?   (समझ रहे है?)\n[60s] CUSTOMER: Hmm hmm, I understood.   (हम्म हम्म समझ गया)\n[62s] CUSTOMER: Okay then, give me your mail ID. No, you SMS me on this.   (तो ठीक है आप मेरेको मेल आईडी दो ना आप एसएमएस करो ना मेरेको इसपे)\n[64s] AGENT: I have WhatsApped you, should I send you my mail ID?   (मैं आपको WhatsApp में किया आपको मैं मेल आईडी भेज दूं क्या आपको?)\n[66s] CUSTOMER: Yes, you give me your mail ID, I will send you the inquiry on that.   (हां मेरेको आप मेल आईडी दे दो आपका मैं उसपे आपको इंक्वायरी भेजता हूं)\n[68s] AGENT: I will send you the mail ID right now, okay? And as for today, the plant's rate has come today itself in the market, the plant's rate has come today.   (अभी मैं आपको मेल आईडी भेज देता हूं ठीक है और जैसा आज आज ही प्लांट का रेट आया है सर मार्केट में आज ही आया प्लांट का रेट)\n[72s] CUSTOMER: Yes.   (हां)\n[73s] AGENT: So you tell me today, okay?   (तो आप मुझे आज बता दीजिए ठीक है?)\n[74s] CUSTOMER: Okay.   (ठीक है)\n[75s] AGENT: Okay okay sir, I'm sending it. Thank you.   (ओके ओके सर भेजता हूं मैं थैंक यू)\n[77s] CUSTOMER: Okay.   (हां)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 47,
  "connected": 1,
  "audio_notes": "clear: There is a slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "47 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You did well to recover the call and capture a live requirement, but you missed the opportunity to understand the customer's business by skipping discovery entirely. Next time, after the hook, ask what they manufacture to build a stronger profile.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "This order is placed at the plant, the lead time is 15 days, okay?",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer who initially stated they had no requirement. The agent used a price-increase hook to re-engage, which led the customer to reveal a 35-ton requirement for SAE 1006 wire rod. The agent confirmed it would be a plant order with a 15-day lead time and agreed to send their email ID for the customer to submit a formal inquiry.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, jumping directly to the requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?\", \"comment\": \"After an initial brush-off, the agent successfully used a price signal to create urgency and re-engage the customer.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent moved directly from the hook to qualifying a specific requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs, instead focusing only on transactional details like MOQ and payment terms.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I have one requirement for wire. ... wire rod SAE 1006. ... I need around 35 tons.\", \"comment\": \"The agent successfully captured the grade and quantity for a live requirement volunteered by the customer.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, you give me your mail ID, I will send you the inquiry on that.\", \"comment\": \"The call ended with a clear next step: the agent will send their email ID for the customer to send a formal inquiry.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did well to recover the call and capture a live requirement, but you missed the opportunity to understand the customer's business by skipping discovery entirely. Next time, after the hook, ask what they manufacture to build a stronger profile.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"This order is placed at the plant, the lead time is 15 days, okay?\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"You WhatsApp me.\", \"response\": \"I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot...\"}], \"call_summary\": \"The agent contacted a manufacturing customer who initially stated they had no requirement. The agent used a price-increase hook to re-engage, which led the customer to reveal a 35-ton requirement for SAE 1006 wire rod. The agent confirmed it would be a plant order with a 15-day lead time and agreed to send their email ID for the customer to submit a formal inquiry.\"}",
  "error": null,
  "latency_ms": 35058,
  "input_tokens": 4032,
  "output_tokens": 911,
  "created_at": "2026-09-25 11:29:07",
  "sentiment": "positive",
  "sentiment_score": 0.36,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 1,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.636,
  "agent_talk_sec": 41.3,
  "customer_talk_sec": 23.6,
  "dead_air_sec": 67.1,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 367.6,
  "interruptions": 0,
  "agent_turns": 23,
  "customer_turns": 24,
  "discovery_qs": 14,
  "words_agent": 253,
  "words_customer": 98,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851753941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.11,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178851753941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178851753941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.36,
      "end_s": 2.58,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178851753941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.9,
      "end_s": 4.3,
      "text_en": "Yeah, are you speaking from Steel Kensar, sir?",
      "text_native": "या स्टील केन्सर से बात कर रहे है सर?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.66,
      "end_s": 4.9,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178851753941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.4,
      "text_en": "Yeah, hello sir, this is Abdul speaking from JSW One.",
      "text_native": "या नमस्कार सर अब्दुल बात कर रहा हूं मैं जेएसडब्ल्यू वन से"
    },
    {
      "ucid": "21112178851753941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.88,
      "end_s": 8.6,
      "text_en": "JSW One?",
      "text_native": "जेएसडब्ल्यू वन?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 10.3,
      "text_en": "Yes sir, I am calling from the Mumbai head office.",
      "text_native": "जी सर मुंबई हेड ऑफिस से बात कर रहा हूं मैं"
    },
    {
      "ucid": "21112178851753941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 10.88,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए"
    },
    {
      "ucid": "21112178851753941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 13.8,
      "text_en": "Sir, do you have any requirement for steel, chap, CR? I called you for that just now.",
      "text_native": "सर कुछ रिक्वायरमेंट है क्या आपको सर स्टील में चैप सीआर में इसके लिए फोन किया था अभी आपको"
    },
    {
      "ucid": "21112178851753941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 16.5,
      "text_en": "It's done, sir. My requirement is closed for everything.",
      "text_native": "हो गया सर मेरा वो रिक्वायरमेंट क्लोज सबका"
    },
    {
      "ucid": "21112178851753941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 18.5,
      "text_en": "Okay then, tell me about another requirement, sir.",
      "text_native": "तो ठीक है दूसरा रिक्वायरमेंट उसमें बता दीजिए सर"
    },
    {
      "ucid": "21112178851753941",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.1,
      "end_s": 20.1,
      "text_en": "You WhatsApp me.",
      "text_native": "मेरेको आप WhatsApp करो ना"
    },
    {
      "ucid": "21112178851753941",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 25.0,
      "text_en": "I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?",
      "text_native": "मैं आपको WhatsApp कर देता हूं कुछ लाइव रिक्वायरमेंट हो तो मुझे बताइए अभी क्या है ना सर स्टील मार्केट में रेट बहुत इंक्रीज करने वाला है समझ रहे मेरी बात को आप"
    },
    {
      "ucid": "21112178851753941",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 25.4,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178851753941",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 28.2,
      "text_en": "According to that, if you want to do something, you can start now for purchase.",
      "text_native": "उस हिसाब से कुछ करना हो तो आप अभी स्टार्ट कर सकते हैं परचेस के लिए"
    },
    {
      "ucid": "21112178851753941",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 30.4,
      "text_en": "Hmm hmm. Okay, do you deal in wire?",
      "text_native": "हम्म हम्म अच्छा आप वायर में डील करते है क्या?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 31.1,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.3,
      "end_s": 31.8,
      "text_en": "Wire, wire.",
      "text_native": "वायर वायर"
    },
    {
      "ucid": "21112178851753941",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 32.6,
      "text_en": "Wire rod, right?",
      "text_native": "वायर रॉड ना?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 20,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 33.4,
      "text_en": "Yes, wire rod.",
      "text_native": "हां वायर रॉड"
    },
    {
      "ucid": "21112178851753941",
      "idx": 21,
      "speaker": "agent",
      "start_s": 33.7,
      "end_s": 34.3,
      "text_en": "Yes, we do.",
      "text_native": "करते है ना"
    },
    {
      "ucid": "21112178851753941",
      "idx": 22,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 36.4,
      "text_en": "So I have one requirement for wire.",
      "text_native": "तो एक मेरेको रिक्वायरमेंट है वायर का"
    },
    {
      "ucid": "21112178851753941",
      "idx": 23,
      "speaker": "agent",
      "start_s": 36.7,
      "end_s": 38.4,
      "text_en": "You're talking about wire rod, from which fasteners etc. are made, right?",
      "text_native": "वायर रॉड बोल रहे हो ना जिससे की बनता है फास्टनर वगेरा?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 24,
      "speaker": "customer",
      "start_s": 38.6,
      "end_s": 40.4,
      "text_en": "Yes, wire rod SAE 1006.",
      "text_native": "हां वायर रॉड एसएई 1006"
    },
    {
      "ucid": "21112178851753941",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.2,
      "end_s": 41.9,
      "text_en": "It will be available.",
      "text_native": "मिल जाएगा ना"
    },
    {
      "ucid": "21112178851753941",
      "idx": 26,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 42.9,
      "text_en": "How many tons do you need?",
      "text_native": "कितना टन चाहिए आपको?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 27,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 44.5,
      "text_en": "I need around 35 tons.",
      "text_native": "मेरेको ऐसे तो 35 टन्स चाहिए"
    },
    {
      "ucid": "21112178851753941",
      "idx": 28,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 46.2,
      "text_en": "The plant's MOQ is 40 tons, right?",
      "text_native": "40 टन का एमओक्यू होता है ना प्लांट का"
    },
    {
      "ucid": "21112178851753941",
      "idx": 29,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 47.6,
      "text_en": "Yes, so that's what mine is too.",
      "text_native": "हां तो बस वही रहता है मेरा भी"
    },
    {
      "ucid": "21112178851753941",
      "idx": 30,
      "speaker": "agent",
      "start_s": 47.9,
      "end_s": 50.1,
      "text_en": "Its criteria will be, sir, that I will give you the rate, okay?",
      "text_native": "उसका क्राइटेरिया ये रहेगा सर की आपको मैं रेट दे दूंगा ठीक है?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 31,
      "speaker": "customer",
      "start_s": 50.1,
      "end_s": 50.4,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178851753941",
      "idx": 32,
      "speaker": "agent",
      "start_s": 50.6,
      "end_s": 52.8,
      "text_en": "This order is placed at the plant, the lead time is 15 days, okay?",
      "text_native": "ये प्लांट में ऑर्डर लगता है लीड टाइम लगता है 15 डेज का ठीक है?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 33,
      "speaker": "customer",
      "start_s": 52.9,
      "end_s": 53.8,
      "text_en": "Yes, no worries.",
      "text_native": "हां नो वरीज"
    },
    {
      "ucid": "21112178851753941",
      "idx": 34,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 58.8,
      "text_en": "Yes, so you will have to pay 20% advance, 20%, and the remaining 80% when the material is ready, then you will have to pay 80%.",
      "text_native": "हां तो आपको 20% एडवांस करना पड़ेगा 20% बाकी 80% जब मटेरियल रेडी हो जाएगा तो फिर आपको 80% करना पड़ेगा"
    },
    {
      "ucid": "21112178851753941",
      "idx": 35,
      "speaker": "customer",
      "start_s": 59.1,
      "end_s": 59.4,
      "text_en": "Hmm.",
      "text_native": "हम्म"
    },
    {
      "ucid": "21112178851753941",
      "idx": 36,
      "speaker": "agent",
      "start_s": 59.6,
      "end_s": 60.2,
      "text_en": "Are you understanding?",
      "text_native": "समझ रहे है?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 37,
      "speaker": "customer",
      "start_s": 60.5,
      "end_s": 61.3,
      "text_en": "Hmm hmm, I understood.",
      "text_native": "हम्म हम्म समझ गया"
    },
    {
      "ucid": "21112178851753941",
      "idx": 38,
      "speaker": "customer",
      "start_s": 61.7,
      "end_s": 63.6,
      "text_en": "Okay then, give me your mail ID. No, you SMS me on this.",
      "text_native": "तो ठीक है आप मेरेको मेल आईडी दो ना आप एसएमएस करो ना मेरेको इसपे"
    },
    {
      "ucid": "21112178851753941",
      "idx": 39,
      "speaker": "agent",
      "start_s": 63.8,
      "end_s": 65.5,
      "text_en": "I have WhatsApped you, should I send you my mail ID?",
      "text_native": "मैं आपको WhatsApp में किया आपको मैं मेल आईडी भेज दूं क्या आपको?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 40,
      "speaker": "customer",
      "start_s": 65.6,
      "end_s": 68.2,
      "text_en": "Yes, you give me your mail ID, I will send you the inquiry on that.",
      "text_native": "हां मेरेको आप मेल आईडी दे दो आपका मैं उसपे आपको इंक्वायरी भेजता हूं"
    },
    {
      "ucid": "21112178851753941",
      "idx": 41,
      "speaker": "agent",
      "start_s": 68.3,
      "end_s": 72.4,
      "text_en": "I will send you the mail ID right now, okay? And as for today, the plant's rate has come today itself in the market, the plant's rate has come today.",
      "text_native": "अभी मैं आपको मेल आईडी भेज देता हूं ठीक है और जैसा आज आज ही प्लांट का रेट आया है सर मार्केट में आज ही आया प्लांट का रेट"
    },
    {
      "ucid": "21112178851753941",
      "idx": 42,
      "speaker": "customer",
      "start_s": 72.4,
      "end_s": 72.7,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178851753941",
      "idx": 43,
      "speaker": "agent",
      "start_s": 72.8,
      "end_s": 74.0,
      "text_en": "So you tell me today, okay?",
      "text_native": "तो आप मुझे आज बता दीजिए ठीक है?"
    },
    {
      "ucid": "21112178851753941",
      "idx": 44,
      "speaker": "customer",
      "start_s": 74.4,
      "end_s": 74.8,
      "text_en": "Okay.",
      "text_native": "ठीक है"
    },
    {
      "ucid": "21112178851753941",
      "idx": 45,
      "speaker": "agent",
      "start_s": 75.2,
      "end_s": 76.8,
      "text_en": "Okay okay sir, I'm sending it. Thank you.",
      "text_native": "ओके ओके सर भेजता हूं मैं थैंक यू"
    },
    {
      "ucid": "21112178851753941",
      "idx": 46,
      "speaker": "customer",
      "start_s": 76.8,
      "end_s": 77.8,
      "text_en": "Okay.",
      "text_native": "हां"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851753941",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak, jumping directly to the requirement check."
    },
    {
      "ucid": "21112178851753941",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "What's happening now, sir, is that the rates in the steel market are going to increase a lot, are you getting my point?",
      "comment": "After an initial brush-off, the agent successfully used a price signal to create urgency and re-engage the customer."
    },
    {
      "ucid": "21112178851753941",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent moved directly from the hook to qualifying a specific requirement."
    },
    {
      "ucid": "21112178851753941",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs, instead focusing only on transactional details like MOQ and payment terms."
    },
    {
      "ucid": "21112178851753941",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I have one requirement for wire. ... wire rod SAE 1006. ... I need around 35 tons.",
      "comment": "The agent successfully captured the grade and quantity for a live requirement volunteered by the customer."
    },
    {
      "ucid": "21112178851753941",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, you give me your mail ID, I will send you the inquiry on that.",
      "comment": "The call ended with a clear next step: the agent will send their email ID for the customer to send a formal inquiry."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851753941",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "You WhatsApp me.",
      "response": "I will WhatsApp you. If you have any live requirement, let me know. What's happening now, sir, is that the rates in the steel market are going to increase a lot..."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}