{
  "ucid": "21112178851745281",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:54:12",
  "end_time": "2026-09-04 15:58:46",
  "duration_sec": 274,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb1fa42710bc42bbdec0509fd056f10a2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 814,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851745281__DIAb1fa42710bc42bbdec0509fd056f10a2.mp3",
  "audio_bytes": 759024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 253.008,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Yeah, hi Thomas, Ronak here from JSW One.\n[5s] CUSTOMER: Yes sir, good afternoon sir.\n[6s] AGENT: Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month?   (Yeah, good afternoon. Sir, like abhi HR coils pe kuch requirement hai ye month ke liye?)\n[9s] CUSTOMER: Sir, for this month, I have a requirement in HR, I need one with low carbon, sir.   (सर, ये month के लिए मेरे पास एक HR में वो कम carbon वाला चाहिए सर मेरे को।)\n[13s] AGENT: What do you need, sir?   (क्या चाहिए सर?)\n[13s] CUSTOMER: Low carbon one. A party sent it to me, I'll send the test report, they want equality to that for me.   (कम carbon वाला। एक पार्टी ने मुझे भेजा, वो मैं test report भेजूं, उसको equality मांगते हैं मेरे को।)\n[18s] AGENT: Will you send me a... a... test report?   (मुझे एक एक test report भेजेंगे मुझे आप?)\n[20s] CUSTOMER: Yes, I will send it, sir. Are you on WhatsApp?   (हां भेजेगा सर। आप WhatsApp में हैं क्या?)\n[22s] AGENT: I'll WhatsApp you, I'll WhatsApp you right now, one minute, okay?   (मैं आपको WhatsApp, मैं आपको WhatsApp करता हूं मैं अभी, एक मिनट हां।)\n[24s] CUSTOMER: Yes, yes sir. This... this... this is the test certificate, right, that you will send?   (हां हां सर। मुझे ये ये ये test certificate है ना आप जो भेजे भेजेंगे ये?)\n[27s] AGENT: Yes sir?   (हां सर?)\n[28s] CUSTOMER: Test certificate. Test certificate, that's right. What the party sent me, the customer sent, I'll forward that to you.   (Test certificate. Test certificate, बराबर है। पार्टी ने जो मुझे भेजा, customer ने भेजा, वो आपको फॉरवर्ड करता हूं।)\n[32s] AGENT: Yes. I... I have pinged you on WhatsApp. Okay? And what will you manufacture with this? What is your business?   (हां। मैंने मैंने आपको ना WhatsApp पे पिंग किया है। Okay? और आप ये क्या manufacture करेंगे इससे? क्या है आपका?)\n[36s] CUSTOMER: Sir, my actual business is, I make motor stampings.   (सर, मेरा actual है ना, मैं motor stamping बनाता हूं।)\n[38s] AGENT: Okay.\n[39s] CUSTOMER: I actually take silicon sheets, but I have got a non-standard one in the system now. It's a motor part.   (मैं actually silicon का ही पत्रा लेता हूं, लेकिन मेरे को एक non-standard का system में एक मिला है अभी। वो motor का ही है वो parts.)\n[43s] AGENT: Okay.\n[43s] CUSTOMER: That's a generator, sir. It's a very big generator. Electricity is produced in it.   (वो generator होता है सर। वो बहुत बड़ा generator है वो। बिजली बनता है उसमें।)\n[46s] AGENT: I see, okay, okay. And where will your... where will the delivery be for this?   (अच्छा, okay, okay. और ये आपका कहां पे delivery कहां पे रहेगा आपका ये?)\n[49s] CUSTOMER: This will be in Mangalore, in Karnataka, sir.   (ये Mangalore में, Karnataka में रहेगा सर।)\n[51s] AGENT: Mangalore, Karnataka. Okay. Is... is this pin code right? 574154?   (Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154?)\n[53s] CUSTOMER: Yes sir, yes sir.   (हां सर, हां सर।)\n[54s] AGENT: Okay, fine. That's fine, you send me that TC certificate and the material... what material will it be? HR, CR, what?   (Okay, ठीक है। चलेगा, मुझे आप वो TC certificate भेज दीजिए and material material कौन सा रहेगा इसमें material? HR, CR, क्या?)\n[59s] CUSTOMER: In this, it will actually be 2 mm thickness, sir. 2 mm in MS.   (इसमें actually 2 mm का thickness का रहेगा सर। ये MS में 2 mm का।)\n[61s] AGENT: 2 mm in MS?   (MS में 2 mm का?)\n[62s] CUSTOMER: Yes, yes. And this 2 mm will be mostly 2 tons.   (हां जी, हां जी। और ये 2 mm का mostly 2 ton रहेगा।)\n[64s] AGENT: Okay, will this be in coil or in sheet for you?   (अच्छा, ये coil में रहेगा या sheet में रहेगा आपका?)\n[66s] CUSTOMER: If it's a sheet, that will also work, sir. Will you cut it to size and give it to me?   (Sheet रहेगा तो भी चलेगा सर। आप काट के size देगा मेरे को?)\n[68s] AGENT: We can give it, but the pricing increases a bit for that. And if it's a coil, I can get you the coil at the best price.   (हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में।)\n[71s] CUSTOMER: No, no sir, we don't have that facility. We have the facility for .5. For 2 mm...   (नहीं नहीं सर, हमारा पास वो facility नहीं है। हमारा पास .5 का facility है। 2 mm का...)\n[75s] AGENT: I see. Then sheet... then just take the sheet. It will be better.   (अच्छा। तो फिर sheet तो फिर sheet ही ले लीजिए आप। Better रहेगा।)\n[77s] CUSTOMER: Yes, yes. Yes sir, yes sir. I will give you all the sizes.   (हां जी, हां जी। हां सर, हां सर। मैं size सब दे देगा आपको।)\n[79s] AGENT: Okay. What will be your sizes?   (ठीक है। क्या sizes रहेंगे आपके?)\n[80s] CUSTOMER: Where are you speaking from right now, sir? Where are you speaking from right now?   (आप अभी कहां से बात कर रहे हैं सर? आप अभी कहां से बात कर रहे हैं?)\n[82s] AGENT: I... I am speaking from Mumbai BKC, sir. Mumbai headquarters BKC.   (मैं मैं Mumbai BKC से बात कर रहा हूं सर। Mumbai headquarter BKC.)\n[84s] CUSTOMER: Oh, you are speaking from BKC?   (अच्छा BKC से बात कर रहा हूं?)\n[85s] AGENT: Yes, yes.\n[86s] CUSTOMER: Oh, you are not speaking from Pune, right sir?   (अच्छा Pune से नहीं बात कर रहे हैं ना सर?)\n[87s] AGENT: We have our stockyard in Pune, sir.   (Pune में हमारा stockyard है सर।)\n[88s] CUSTOMER: I see, I see, okay. It's in Pune, it's in Taloja.   (अच्छा अच्छा, ठीक है। Pune में है, Taloja में है।)\n[90s] CUSTOMER: Sir, for transport, who... you will send it, right?   (सर, transport में कौन आप ही भेज देगा ना?)\n[92s] AGENT: Yes, everything will be an all-delivered price for you, with FOR.   (हां, सब आपको all delivered price ही रहेगा FOR के साथ।)\n[94s] CUSTOMER: Okay sir, okay. I just need one... if you and I agree, then send a proforma immediately, because I will send the payment to you through the bank. Okay, sir?   (Okay सर, okay. मेरे को खाली एक अगर आपका और मेरा जम गया बोलेंगे तो एक proforma immediately भेजने का, क्यों bank through से आपको payment भेज देगा मैं। ठीक है सर?)\n[99s] AGENT: Done, done. I will send you the PI immediately. You tell me... this one... I mean, in 2 mm, what do you need? In this HR, what will be your length and width?   (Done, done. मैं आपको तुरंत PI भेज दूंगा। मुझे आप ये एक मतलब 2 mm में आपको क्या चाहिए? इसका HR में आपका length width कितना रहेगा?)\n[104s] CUSTOMER: My actual original size is, I'll give it. 344 is the size. Length can be 1500, whatever it is, it is.   (मेरा actually original मेरा size है मैं देता हूं। 344 है size। Length 1500 भी हो सकता है, कितना जो है वो है।)\n[109s] AGENT: Okay. And what will be the width?   (Okay. और width कितना रहेगा?)\n[111s] CUSTOMER: Width 344.\n[112s] AGENT: 344?\n[113s] CUSTOMER: Yes sir. 344.   (हां सर। 344.)\n[114s] AGENT: 344 width, 1500 length, and your thickness will be 2 mm, okay? Sheet.   (344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet.)\n[117s] CUSTOMER: Yes, 2 mm thickness. I'll send you the paper on WhatsApp, my complete one. Okay?   (हां, 2 mm thickness। मैं आपको WhatsApp में paper भेजता हूं मेरा पूरा। ठीक है?)\n[120s] AGENT: Send it to me, I'll immediately get it done and we'll confirm the pricing for you. Okay?   (मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?)\n[122s] CUSTOMER: Yes. Actually sir, this grade, it's 20   (हां। Actually सर, ये grade जो है ना, ये 20)\n[124s] AGENT: Which E250 do you want?   (E250 कौन सा चाहिए आपको?)\n[125s] CUSTOMER: Which grade did you say? I'll tell you on WhatsApp.   (ये कौन सा grade बोलता है आपने? मैं बता दूंगा WhatsApp पे।)\n[128s] AGENT: Okay sir, you send it on WhatsApp, I will send everything to you. Okay sir?   (ठीक है सर, आप WhatsApp में भेजिए, मैं सब भेजता हूं मैं आपको। ठीक है सर?)\n[130s] AGENT: I have pinged you.   (मैंने आपको पिंग कर दिया है आपको।)\n[131s] CUSTOMER: Okay, okay sir. Thank you, thank you. Your good name, sir?   (Okay, okay सर। Thank you, thank you. आपका शुभ नाम सर?)\n[133s] AGENT: Ronak Mehta, sir.   (Ronak Mehta, सर।)\n[134s] CUSTOMER: Ronak Mehta ji, greetings.   (Ronak Mehta जी, नमस्कार।)\n[135s] AGENT: Greetings, yes. Greetings, sir.   (नमस्कार, yes. नमस्कार सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 62,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "62 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "For a customer-led inquiry, always open by acknowledging their platform submission to show you have context, then ask discovery questions like monthly volume to understand their business better.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer requires 2 tons of 2mm HR sheet with a specific low-carbon grade for manufacturing motor stampings, to be delivered in Mangalore. The customer will send a Test Certificate (TC) to specify the exact grade required. The agent confirmed the requirement details and set the next step to provide a price quote upon receiving the TC on WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month?\", \"comment\": \"The agent opened the call like a cold prospecting call, failing to acknowledge that the customer had already submitted a requirement on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"AGENT: Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154? ... 344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet.\", \"comment\": \"The agent successfully revalidated the product type (HR), thickness (2mm), width/length (344x1500), quantity (2 tons), delivery location (Mangalore), and timeline (this month).\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: और आप ये क्या manufacture करेंगे इससे? क्या है आपका?\", \"comment\": \"The agent only asked about the end application (Q1) but failed to ask about monthly tonnage, current brands, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?\", \"comment\": \"The agent committed to providing a price immediately after the customer sends the required Test Certificate via WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में।\", \"comment\": \"The agent did not re-pitch the entire portfolio and only reinforced a relevant advantage (better price for coil vs sheet) based on the customer's query.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"For a customer-led inquiry, always open by acknowledging their platform submission to show you have context, then ask discovery questions like monthly volume to understand their business better.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer requires 2 tons of 2mm HR sheet with a specific low-carbon grade for manufacturing motor stampings, to be delivered in Mangalore. The customer will send a Test Certificate (TC) to specify the exact grade required. The agent confirmed the requirement details and set the next step to provide a price quote upon receiving the TC on WhatsApp.\"}",
  "error": null,
  "latency_ms": 43657,
  "input_tokens": 5193,
  "output_tokens": 825,
  "created_at": "2026-09-25 11:29:19",
  "sentiment": "positive",
  "sentiment_score": 0.533,
  "sentiment_confidence": "high",
  "pos": 46,
  "neg": 2,
  "lex_hits": 42,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.46,
  "agent_talk_sec": 58.2,
  "customer_talk_sec": 68.2,
  "dead_air_sec": 147.6,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 321.6,
  "interruptions": 0,
  "agent_turns": 31,
  "customer_turns": 31,
  "discovery_qs": 24,
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  "turns": [
    {
      "ucid": "21112178851745281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.99,
      "end_s": 1.51,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.28,
      "end_s": 4.41,
      "text_en": "Yeah, hi Thomas, Ronak here from JSW One.",
      "text_native": "Yeah, hi Thomas, Ronak here from JSW One."
    },
    {
      "ucid": "21112178851745281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.71,
      "end_s": 5.88,
      "text_en": "Yes sir, good afternoon sir.",
      "text_native": "Yes sir, good afternoon sir."
    },
    {
      "ucid": "21112178851745281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.88,
      "end_s": 8.8,
      "text_en": "Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month?",
      "text_native": "Yeah, good afternoon. Sir, like abhi HR coils pe kuch requirement hai ye month ke liye?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 12.3,
      "text_en": "Sir, for this month, I have a requirement in HR, I need one with low carbon, sir.",
      "text_native": "सर, ये month के लिए मेरे पास एक HR में वो कम carbon वाला चाहिए सर मेरे को।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 12.57,
      "end_s": 13.13,
      "text_en": "What do you need, sir?",
      "text_native": "क्या चाहिए सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.38,
      "end_s": 17.1,
      "text_en": "Low carbon one. A party sent it to me, I'll send the test report, they want equality to that for me.",
      "text_native": "कम carbon वाला। एक पार्टी ने मुझे भेजा, वो मैं test report भेजूं, उसको equality मांगते हैं मेरे को।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.8,
      "text_en": "Will you send me a... a... test report?",
      "text_native": "मुझे एक एक test report भेजेंगे मुझे आप?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 21.4,
      "text_en": "Yes, I will send it, sir. Are you on WhatsApp?",
      "text_native": "हां भेजेगा सर। आप WhatsApp में हैं क्या?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 24.2,
      "text_en": "I'll WhatsApp you, I'll WhatsApp you right now, one minute, okay?",
      "text_native": "मैं आपको WhatsApp, मैं आपको WhatsApp करता हूं मैं अभी, एक मिनट हां।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 27.2,
      "text_en": "Yes, yes sir. This... this... this is the test certificate, right, that you will send?",
      "text_native": "हां हां सर। मुझे ये ये ये test certificate है ना आप जो भेजे भेजेंगे ये?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 27.6,
      "text_en": "Yes sir?",
      "text_native": "हां सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.6,
      "end_s": 31.5,
      "text_en": "Test certificate. Test certificate, that's right. What the party sent me, the customer sent, I'll forward that to you.",
      "text_native": "Test certificate. Test certificate, बराबर है। पार्टी ने जो मुझे भेजा, customer ने भेजा, वो आपको फॉरवर्ड करता हूं।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.5,
      "end_s": 35.4,
      "text_en": "Yes. I... I have pinged you on WhatsApp. Okay? And what will you manufacture with this? What is your business?",
      "text_native": "हां। मैंने मैंने आपको ना WhatsApp पे पिंग किया है। Okay? और आप ये क्या manufacture करेंगे इससे? क्या है आपका?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.7,
      "end_s": 38.0,
      "text_en": "Sir, my actual business is, I make motor stampings.",
      "text_native": "सर, मेरा actual है ना, मैं motor stamping बनाता हूं।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 38.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851745281",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.7,
      "end_s": 42.6,
      "text_en": "I actually take silicon sheets, but I have got a non-standard one in the system now. It's a motor part.",
      "text_native": "मैं actually silicon का ही पत्रा लेता हूं, लेकिन मेरे को एक non-standard का system में एक मिला है अभी। वो motor का ही है वो parts."
    },
    {
      "ucid": "21112178851745281",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 43.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851745281",
      "idx": 18,
      "speaker": "customer",
      "start_s": 43.4,
      "end_s": 46.4,
      "text_en": "That's a generator, sir. It's a very big generator. Electricity is produced in it.",
      "text_native": "वो generator होता है सर। वो बहुत बड़ा generator है वो। बिजली बनता है उसमें।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 48.8,
      "text_en": "I see, okay, okay. And where will your... where will the delivery be for this?",
      "text_native": "अच्छा, okay, okay. और ये आपका कहां पे delivery कहां पे रहेगा आपका ये?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 20,
      "speaker": "customer",
      "start_s": 48.8,
      "end_s": 50.8,
      "text_en": "This will be in Mangalore, in Karnataka, sir.",
      "text_native": "ये Mangalore में, Karnataka में रहेगा सर।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 21,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 53.4,
      "text_en": "Mangalore, Karnataka. Okay. Is... is this pin code right? 574154?",
      "text_native": "Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.4,
      "end_s": 54.2,
      "text_en": "Yes sir, yes sir.",
      "text_native": "हां सर, हां सर।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 23,
      "speaker": "agent",
      "start_s": 54.4,
      "end_s": 58.8,
      "text_en": "Okay, fine. That's fine, you send me that TC certificate and the material... what material will it be? HR, CR, what?",
      "text_native": "Okay, ठीक है। चलेगा, मुझे आप वो TC certificate भेज दीजिए and material material कौन सा रहेगा इसमें material? HR, CR, क्या?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 24,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 61.0,
      "text_en": "In this, it will actually be 2 mm thickness, sir. 2 mm in MS.",
      "text_native": "इसमें actually 2 mm का thickness का रहेगा सर। ये MS में 2 mm का।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 25,
      "speaker": "agent",
      "start_s": 61.0,
      "end_s": 61.8,
      "text_en": "2 mm in MS?",
      "text_native": "MS में 2 mm का?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 26,
      "speaker": "customer",
      "start_s": 61.8,
      "end_s": 63.8,
      "text_en": "Yes, yes. And this 2 mm will be mostly 2 tons.",
      "text_native": "हां जी, हां जी। और ये 2 mm का mostly 2 ton रहेगा।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 27,
      "speaker": "agent",
      "start_s": 64.1,
      "end_s": 65.8,
      "text_en": "Okay, will this be in coil or in sheet for you?",
      "text_native": "अच्छा, ये coil में रहेगा या sheet में रहेगा आपका?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 28,
      "speaker": "customer",
      "start_s": 65.8,
      "end_s": 67.8,
      "text_en": "If it's a sheet, that will also work, sir. Will you cut it to size and give it to me?",
      "text_native": "Sheet रहेगा तो भी चलेगा सर। आप काट के size देगा मेरे को?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 29,
      "speaker": "agent",
      "start_s": 68.1,
      "end_s": 71.4,
      "text_en": "We can give it, but the pricing increases a bit for that. And if it's a coil, I can get you the coil at the best price.",
      "text_native": "हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 30,
      "speaker": "customer",
      "start_s": 71.4,
      "end_s": 74.6,
      "text_en": "No, no sir, we don't have that facility. We have the facility for .5. For 2 mm...",
      "text_native": "नहीं नहीं सर, हमारा पास वो facility नहीं है। हमारा पास .5 का facility है। 2 mm का..."
    },
    {
      "ucid": "21112178851745281",
      "idx": 31,
      "speaker": "agent",
      "start_s": 74.6,
      "end_s": 76.8,
      "text_en": "I see. Then sheet... then just take the sheet. It will be better.",
      "text_native": "अच्छा। तो फिर sheet तो फिर sheet ही ले लीजिए आप। Better रहेगा।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 32,
      "speaker": "customer",
      "start_s": 76.8,
      "end_s": 78.8,
      "text_en": "Yes, yes. Yes sir, yes sir. I will give you all the sizes.",
      "text_native": "हां जी, हां जी। हां सर, हां सर। मैं size सब दे देगा आपको।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 33,
      "speaker": "agent",
      "start_s": 79.1,
      "end_s": 79.9,
      "text_en": "Okay. What will be your sizes?",
      "text_native": "ठीक है। क्या sizes रहेंगे आपके?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 34,
      "speaker": "customer",
      "start_s": 79.9,
      "end_s": 81.6,
      "text_en": "Where are you speaking from right now, sir? Where are you speaking from right now?",
      "text_native": "आप अभी कहां से बात कर रहे हैं सर? आप अभी कहां से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 35,
      "speaker": "agent",
      "start_s": 81.6,
      "end_s": 83.8,
      "text_en": "I... I am speaking from Mumbai BKC, sir. Mumbai headquarters BKC.",
      "text_native": "मैं मैं Mumbai BKC से बात कर रहा हूं सर। Mumbai headquarter BKC."
    },
    {
      "ucid": "21112178851745281",
      "idx": 36,
      "speaker": "customer",
      "start_s": 84.1,
      "end_s": 85.2,
      "text_en": "Oh, you are speaking from BKC?",
      "text_native": "अच्छा BKC से बात कर रहा हूं?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 37,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 85.8,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178851745281",
      "idx": 38,
      "speaker": "customer",
      "start_s": 86.0,
      "end_s": 87.2,
      "text_en": "Oh, you are not speaking from Pune, right sir?",
      "text_native": "अच्छा Pune से नहीं बात कर रहे हैं ना सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 39,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 88.4,
      "text_en": "We have our stockyard in Pune, sir.",
      "text_native": "Pune में हमारा stockyard है सर।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 40,
      "speaker": "customer",
      "start_s": 88.4,
      "end_s": 89.8,
      "text_en": "I see, I see, okay. It's in Pune, it's in Taloja.",
      "text_native": "अच्छा अच्छा, ठीक है। Pune में है, Taloja में है।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 41,
      "speaker": "customer",
      "start_s": 90.1,
      "end_s": 91.5,
      "text_en": "Sir, for transport, who... you will send it, right?",
      "text_native": "सर, transport में कौन आप ही भेज देगा ना?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 42,
      "speaker": "agent",
      "start_s": 91.5,
      "end_s": 93.7,
      "text_en": "Yes, everything will be an all-delivered price for you, with FOR.",
      "text_native": "हां, सब आपको all delivered price ही रहेगा FOR के साथ।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 43,
      "speaker": "customer",
      "start_s": 93.9,
      "end_s": 98.8,
      "text_en": "Okay sir, okay. I just need one... if you and I agree, then send a proforma immediately, because I will send the payment to you through the bank. Okay, sir?",
      "text_native": "Okay सर, okay. मेरे को खाली एक अगर आपका और मेरा जम गया बोलेंगे तो एक proforma immediately भेजने का, क्यों bank through से आपको payment भेज देगा मैं। ठीक है सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 44,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 103.8,
      "text_en": "Done, done. I will send you the PI immediately. You tell me... this one... I mean, in 2 mm, what do you need? In this HR, what will be your length and width?",
      "text_native": "Done, done. मैं आपको तुरंत PI भेज दूंगा। मुझे आप ये एक मतलब 2 mm में आपको क्या चाहिए? इसका HR में आपका length width कितना रहेगा?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 45,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 108.8,
      "text_en": "My actual original size is, I'll give it. 344 is the size. Length can be 1500, whatever it is, it is.",
      "text_native": "मेरा actually original मेरा size है मैं देता हूं। 344 है size। Length 1500 भी हो सकता है, कितना जो है वो है।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 46,
      "speaker": "agent",
      "start_s": 109.3,
      "end_s": 110.3,
      "text_en": "Okay. And what will be the width?",
      "text_native": "Okay. और width कितना रहेगा?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 47,
      "speaker": "customer",
      "start_s": 110.6,
      "end_s": 111.6,
      "text_en": "Width 344.",
      "text_native": "Width 344."
    },
    {
      "ucid": "21112178851745281",
      "idx": 48,
      "speaker": "agent",
      "start_s": 111.9,
      "end_s": 112.4,
      "text_en": "344?",
      "text_native": "344?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 49,
      "speaker": "customer",
      "start_s": 112.6,
      "end_s": 113.6,
      "text_en": "Yes sir. 344.",
      "text_native": "हां सर। 344."
    },
    {
      "ucid": "21112178851745281",
      "idx": 50,
      "speaker": "agent",
      "start_s": 113.6,
      "end_s": 116.8,
      "text_en": "344 width, 1500 length, and your thickness will be 2 mm, okay? Sheet.",
      "text_native": "344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet."
    },
    {
      "ucid": "21112178851745281",
      "idx": 51,
      "speaker": "customer",
      "start_s": 116.8,
      "end_s": 119.6,
      "text_en": "Yes, 2 mm thickness. I'll send you the paper on WhatsApp, my complete one. Okay?",
      "text_native": "हां, 2 mm thickness। मैं आपको WhatsApp में paper भेजता हूं मेरा पूरा। ठीक है?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 52,
      "speaker": "agent",
      "start_s": 119.6,
      "end_s": 122.2,
      "text_en": "Send it to me, I'll immediately get it done and we'll confirm the pricing for you. Okay?",
      "text_native": "मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 53,
      "speaker": "customer",
      "start_s": 122.2,
      "end_s": 123.8,
      "text_en": "Yes. Actually sir, this grade, it's 20",
      "text_native": "हां। Actually सर, ये grade जो है ना, ये 20"
    },
    {
      "ucid": "21112178851745281",
      "idx": 54,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 125.2,
      "text_en": "Which E250 do you want?",
      "text_native": "E250 कौन सा चाहिए आपको?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 55,
      "speaker": "customer",
      "start_s": 125.4,
      "end_s": 127.4,
      "text_en": "Which grade did you say? I'll tell you on WhatsApp.",
      "text_native": "ये कौन सा grade बोलता है आपने? मैं बता दूंगा WhatsApp पे।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 56,
      "speaker": "agent",
      "start_s": 127.8,
      "end_s": 129.8,
      "text_en": "Okay sir, you send it on WhatsApp, I will send everything to you. Okay sir?",
      "text_native": "ठीक है सर, आप WhatsApp में भेजिए, मैं सब भेजता हूं मैं आपको। ठीक है सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 57,
      "speaker": "agent",
      "start_s": 129.8,
      "end_s": 130.8,
      "text_en": "I have pinged you.",
      "text_native": "मैंने आपको पिंग कर दिया है आपको।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 58,
      "speaker": "customer",
      "start_s": 130.8,
      "end_s": 132.6,
      "text_en": "Okay, okay sir. Thank you, thank you. Your good name, sir?",
      "text_native": "Okay, okay सर। Thank you, thank you. आपका शुभ नाम सर?"
    },
    {
      "ucid": "21112178851745281",
      "idx": 59,
      "speaker": "agent",
      "start_s": 132.6,
      "end_s": 133.6,
      "text_en": "Ronak Mehta, sir.",
      "text_native": "Ronak Mehta, सर।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 60,
      "speaker": "customer",
      "start_s": 133.8,
      "end_s": 135.0,
      "text_en": "Ronak Mehta ji, greetings.",
      "text_native": "Ronak Mehta जी, नमस्कार।"
    },
    {
      "ucid": "21112178851745281",
      "idx": 61,
      "speaker": "agent",
      "start_s": 135.0,
      "end_s": 136.2,
      "text_en": "Greetings, yes. Greetings, sir.",
      "text_native": "नमस्कार, yes. नमस्कार सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851745281",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Yeah, good afternoon. Sir, like is there any requirement for HR coils for this month?",
      "comment": "The agent opened the call like a cold prospecting call, failing to acknowledge that the customer had already submitted a requirement on the platform."
    },
    {
      "ucid": "21112178851745281",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "AGENT: Mangalore, Karnataka. ठीक है। ये ये pin code right है क्या? 574154? ... 344 width, 1500 length, और 2 mm का आपका thickness रहेगा, ठीक है? Sheet.",
      "comment": "The agent successfully revalidated the product type (HR), thickness (2mm), width/length (344x1500), quantity (2 tons), delivery location (Mangalore), and timeline (this month)."
    },
    {
      "ucid": "21112178851745281",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "AGENT: और आप ये क्या manufacture करेंगे इससे? क्या है आपका?",
      "comment": "The agent only asked about the end application (Q1) but failed to ask about monthly tonnage, current brands, JSW share, or payment terms."
    },
    {
      "ucid": "21112178851745281",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: मुझे भेज दीजिए, तुरंत मैं आपको done करके आपको pricing confirm कर लेते हैं हम। ठीक है?",
      "comment": "The agent committed to providing a price immediately after the customer sends the required Test Certificate via WhatsApp."
    },
    {
      "ucid": "21112178851745281",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: हम दे सकते हैं पर थोड़ा pricing उसमें बढ़ जाता है। और coil रहेंगे तो coil आपको मैं कर दूंगा best price में।",
      "comment": "The agent did not re-pitch the entire portfolio and only reinforced a relevant advantage (better price for coil vs sheet) based on the customer's query."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}