{
  "ucid": "21112178851684311",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:44:03",
  "end_time": "2026-09-04 15:46:43",
  "duration_sec": 160,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "Wrap up time exceeded :0",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdfb3abbd8aa81c779edbcac8b632b118.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 818,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851684311__DIAdfb3abbd8aa81c779edbcac8b632b118.mp3",
  "audio_bytes": 414072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 138.024,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: [inaudible]\n[2s] CUSTOMER: Hello.\n[3s] AGENT: Yes.   (Haan.)\n[3s] AGENT: Sir, are you speaking regarding JSW One?   (Sir, tumhi baat kar rahe JSW One?)\n[5s] CUSTOMER: Yes, tell me.   (Haan bolo na.)\n[6s] AGENT: Sir, what happened with that order?   (Sir, kya hua woh order ka?)\n[8s] CUSTOMER: What is the rate now?   (Abhi kya rate hai abhi?)\n[10s] AGENT: Sir, please tell me.   (Sir, boliye.)\n[11s] CUSTOMER: Rate, what has the rate become now? Tell me the rate.   (Rate rate kya abhi ho gaya hai? Rate batao na mereko.)\n[14s] AGENT: Now the rate has been revised, sir.   (Ab rate toh revise ho gaya hai na, sir.)\n[16s] CUSTOMER: How much?   (Kitna?)\n[16s] AGENT: Did you close that one, sir, the 40 ton one?   (Aapne close kiya kya woh wala sir, forty ton ka?)\n[18s] CUSTOMER: Yes, that one has arrived.   (Haan, woh aa gaya woh.)\n[20s] AGENT: At what price did you order it?   (Kitne pe order kiya tha aapne?)\n[21s] CUSTOMER: That, this one, to Solapur Steel.   (Woh, yeh Solapur Steel ko.)\n[23s] AGENT: Yes, at what price did you order it?   (Haan, kitne pe order kiya usko?)\n[25s] CUSTOMER: Did it at 56.5.   (Fifty six point five pe kiya.)\n[26s] AGENT: So what was ours?   (Toh hamara kitna tha?)\n[28s] CUSTOMER: Huh?   (Haan?)\n[28s] AGENT: What was ours?   (Hamara kitna tha?)\n[29s] CUSTOMER: Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.   (Aapka, aapka fifty six point five tha lekin eight mm aur ten mm mein aapka bahut difference tha. Uska one rupee hi extra tha eight mm mein ten mm mein.)\n[34s] AGENT: Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk.   (Toh bol dete sir, ek baar. Maine pucha last minute tak sir, changes hai toh bataiye, baat kar lenge.)\n[38s] CUSTOMER: After you said the rate you sent cannot be reduced, I gave it to them.   (Aapne rate bheja usse kam nahi hota bolne ke baad maine unko diya na.)\n[41s] AGENT: Okay, if you have something now, tell me.   (Theek hai, abhi hai toh bataiye.)\n[42s] CUSTOMER: I'll send the bill too.   (Bill bhi bhejta hu main.)\n[43s] AGENT: No problem, send it. Is there any new inquiry now? Is any more quantity coming up?   (Koi baat nahi, bhejiye. Abhi naya inquiry hai koi? Koi quantity aur aane wala hai?)\n[47s] CUSTOMER: There is quantity required, tell me the rate. If the rate is reasonable, I said I have to take 1000-1200 tons.   (Hai quantity lagne wala, rate bata dijiye. Main agar rate reasonable rahe toh, main bola hazaar baarah sau ton mereko lene ka hai.)\n[51s] AGENT: You won't take it all at once, sir.   (Ek saath thodi lenge, sir.)\n[52s] CUSTOMER: Yes, I'll take it at a time, what's the problem? I have made a yard here, right? I have done it in a central process for everyone. Keeping it here and then everywhere it...   (Haan, at a time le lunga na, kya kya problem hai? Idhar maine yard banaya hai na. Sabhi sabhi ka central process mein kiya hai maine. Idhar rakh ke sabhi jagah usko)\n[57s] AGENT: You'll take it all at once?   (Ek saath le lenge?)\n[58s] CUSTOMER: Huh?   (Haan?)\n[59s] AGENT: You'll take 1000-1200 in a single order?   (Ek hi order mein le lenge hazaar baarah sau?)\n[61s] CUSTOMER: Yes, I'll take it.   (Haan, le lunga na.)\n[62s] AGENT: Okay, I will talk and let you know.   (Theek hai, main baat karke batati hu.)\n[64s] CUSTOMER: Yes, give a good rate, I will take it, no problem. Because I, I have work on five of my underpasses started here.   (Haan, rate achhe de do, main le lunga, koi problem nahi hai. Kyunki main, maine idhar mereko paanch mere underpass ka kaam kaam chalu hai.)\n[68s] AGENT: Understood.   (Samajh gayi.)\n[69s] CUSTOMER: So in one place, Savleshwar, right, in that very place I have made my entire plant, a yard itself. From there, after bending, they take it by truck to all the places.   (Toh ek hi jagah jo Savleshwar jo hai na, ussi jagah maine poora mera plant, yard hi bana diya hai. Wahan bending karke sabhi jagah truck se leke jaate hai woh.)\n[74s] AGENT: Okay.   (Theek hai.)\n[75s] CUSTOMER: After fitting.   (Fitting karke.)\n[77s] AGENT: Okay.\n[77s] CUSTOMER: Yes, okay okay yes.   (Haan, okay okay haan.)\n[78s] AGENT: Okay, I from the plant   (Theek hai, main plant se)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Marathi\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: The agent's side has some minor background chatter, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer reveals a very large new requirement (1200 MT), you must take control and set a firm next step; instead of a vague 'I will talk and let you know,' you should have committed to a specific callback time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a previous 40-ton inquiry, which the customer confirmed they bought from a competitor due to better pricing on specific thicknesses. The customer then revealed a new, large requirement of 1000-1200 tons for an underpass construction project. The agent promised to check pricing and revert, but did not set a specific timeline or gather detailed requirements for the new opportunity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, what happened with that order?\", \"comment\": \"The agent correctly referenced a previous interaction instead of starting from scratch.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"When the customer introduced a new 1200 MT requirement, the agent did not validate any of the required fields (product, grade, thickness, location, timeline).\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"I have work on five of my underpasses started here.\", \"comment\": \"The agent successfully uncovered the end use (underpass construction), quantity (1000-1200 tons), competitor (Solapur Steel), and JSW's share of the last order (0%).\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I will talk and let you know.\", \"comment\": \"The agent did not commit to a specific price or state a clear timeline for reverting on the new 1200 MT requirement, which was a major missed opportunity.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any new inquiry now? Is any more quantity coming up?\", \"comment\": \"The agent kept the conversation focused on the customer's specific needs and did not waste time re-pitching the entire JSW portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer reveals a very large new requirement (1200 MT), you must take control and set a firm next step; instead of a vague 'I will talk and let you know,' you should have committed to a specific callback time.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.\", \"response\": \"Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk.\"}], \"call_summary\": \"The agent followed up on a previous 40-ton inquiry, which the customer confirmed they bought from a competitor due to better pricing on specific thicknesses. The customer then revealed a new, large requirement of 1000-1200 tons for an underpass construction project. The agent promised to check pricing and revert, but did not set a specific timeline or gather detailed requirements for the new opportunity.\"}",
  "error": null,
  "latency_ms": 38712,
  "input_tokens": 4073,
  "output_tokens": 877,
  "created_at": "2026-09-25 11:29:29",
  "sentiment": "negative",
  "sentiment_score": -0.33,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 14,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.397,
  "agent_talk_sec": 24.8,
  "customer_talk_sec": 37.7,
  "dead_air_sec": 97.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 348.4,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 20,
  "discovery_qs": 11,
  "words_agent": 144,
  "words_customer": 206,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851684311",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.5,
      "end_s": 1.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178851684311",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.79,
      "end_s": 2.19,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178851684311",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 2.95,
      "text_en": "Yes.",
      "text_native": "Haan."
    },
    {
      "ucid": "21112178851684311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.4,
      "end_s": 5.0,
      "text_en": "Sir, are you speaking regarding JSW One?",
      "text_native": "Sir, tumhi baat kar rahe JSW One?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.38,
      "end_s": 5.98,
      "text_en": "Yes, tell me.",
      "text_native": "Haan bolo na."
    },
    {
      "ucid": "21112178851684311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 7.7,
      "text_en": "Sir, what happened with that order?",
      "text_native": "Sir, kya hua woh order ka?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 9.3,
      "text_en": "What is the rate now?",
      "text_native": "Abhi kya rate hai abhi?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 10.7,
      "text_en": "Sir, please tell me.",
      "text_native": "Sir, boliye."
    },
    {
      "ucid": "21112178851684311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 13.2,
      "text_en": "Rate, what has the rate become now? Tell me the rate.",
      "text_native": "Rate rate kya abhi ho gaya hai? Rate batao na mereko."
    },
    {
      "ucid": "21112178851684311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 15.5,
      "text_en": "Now the rate has been revised, sir.",
      "text_native": "Ab rate toh revise ho gaya hai na, sir."
    },
    {
      "ucid": "21112178851684311",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 16.3,
      "text_en": "How much?",
      "text_native": "Kitna?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.4,
      "end_s": 18.2,
      "text_en": "Did you close that one, sir, the 40 ton one?",
      "text_native": "Aapne close kiya kya woh wala sir, forty ton ka?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 19.5,
      "text_en": "Yes, that one has arrived.",
      "text_native": "Haan, woh aa gaya woh."
    },
    {
      "ucid": "21112178851684311",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 20.9,
      "text_en": "At what price did you order it?",
      "text_native": "Kitne pe order kiya tha aapne?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 14,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 22.7,
      "text_en": "That, this one, to Solapur Steel.",
      "text_native": "Woh, yeh Solapur Steel ko."
    },
    {
      "ucid": "21112178851684311",
      "idx": 15,
      "speaker": "agent",
      "start_s": 23.1,
      "end_s": 24.2,
      "text_en": "Yes, at what price did you order it?",
      "text_native": "Haan, kitne pe order kiya usko?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 25.7,
      "text_en": "Did it at 56.5.",
      "text_native": "Fifty six point five pe kiya."
    },
    {
      "ucid": "21112178851684311",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.3,
      "end_s": 27.1,
      "text_en": "So what was ours?",
      "text_native": "Toh hamara kitna tha?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 18,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 27.8,
      "text_en": "Huh?",
      "text_native": "Haan?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 19,
      "speaker": "agent",
      "start_s": 28.2,
      "end_s": 28.9,
      "text_en": "What was ours?",
      "text_native": "Hamara kitna tha?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 20,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 33.8,
      "text_en": "Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.",
      "text_native": "Aapka, aapka fifty six point five tha lekin eight mm aur ten mm mein aapka bahut difference tha. Uska one rupee hi extra tha eight mm mein ten mm mein."
    },
    {
      "ucid": "21112178851684311",
      "idx": 21,
      "speaker": "agent",
      "start_s": 34.2,
      "end_s": 37.6,
      "text_en": "Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk.",
      "text_native": "Toh bol dete sir, ek baar. Maine pucha last minute tak sir, changes hai toh bataiye, baat kar lenge."
    },
    {
      "ucid": "21112178851684311",
      "idx": 22,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 40.6,
      "text_en": "After you said the rate you sent cannot be reduced, I gave it to them.",
      "text_native": "Aapne rate bheja usse kam nahi hota bolne ke baad maine unko diya na."
    },
    {
      "ucid": "21112178851684311",
      "idx": 23,
      "speaker": "agent",
      "start_s": 40.9,
      "end_s": 41.8,
      "text_en": "Okay, if you have something now, tell me.",
      "text_native": "Theek hai, abhi hai toh bataiye."
    },
    {
      "ucid": "21112178851684311",
      "idx": 24,
      "speaker": "customer",
      "start_s": 41.8,
      "end_s": 42.8,
      "text_en": "I'll send the bill too.",
      "text_native": "Bill bhi bhejta hu main."
    },
    {
      "ucid": "21112178851684311",
      "idx": 25,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 46.4,
      "text_en": "No problem, send it. Is there any new inquiry now? Is any more quantity coming up?",
      "text_native": "Koi baat nahi, bhejiye. Abhi naya inquiry hai koi? Koi quantity aur aane wala hai?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.6,
      "end_s": 50.4,
      "text_en": "There is quantity required, tell me the rate. If the rate is reasonable, I said I have to take 1000-1200 tons.",
      "text_native": "Hai quantity lagne wala, rate bata dijiye. Main agar rate reasonable rahe toh, main bola hazaar baarah sau ton mereko lene ka hai."
    },
    {
      "ucid": "21112178851684311",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.8,
      "text_en": "You won't take it all at once, sir.",
      "text_native": "Ek saath thodi lenge, sir."
    },
    {
      "ucid": "21112178851684311",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 57.1,
      "text_en": "Yes, I'll take it at a time, what's the problem? I have made a yard here, right? I have done it in a central process for everyone. Keeping it here and then everywhere it...",
      "text_native": "Haan, at a time le lunga na, kya kya problem hai? Idhar maine yard banaya hai na. Sabhi sabhi ka central process mein kiya hai maine. Idhar rakh ke sabhi jagah usko"
    },
    {
      "ucid": "21112178851684311",
      "idx": 29,
      "speaker": "agent",
      "start_s": 57.1,
      "end_s": 57.8,
      "text_en": "You'll take it all at once?",
      "text_native": "Ek saath le lenge?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 30,
      "speaker": "customer",
      "start_s": 58.3,
      "end_s": 58.6,
      "text_en": "Huh?",
      "text_native": "Haan?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 31,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 60.6,
      "text_en": "You'll take 1000-1200 in a single order?",
      "text_native": "Ek hi order mein le lenge hazaar baarah sau?"
    },
    {
      "ucid": "21112178851684311",
      "idx": 32,
      "speaker": "customer",
      "start_s": 61.0,
      "end_s": 61.9,
      "text_en": "Yes, I'll take it.",
      "text_native": "Haan, le lunga na."
    },
    {
      "ucid": "21112178851684311",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.2,
      "end_s": 63.4,
      "text_en": "Okay, I will talk and let you know.",
      "text_native": "Theek hai, main baat karke batati hu."
    },
    {
      "ucid": "21112178851684311",
      "idx": 34,
      "speaker": "customer",
      "start_s": 63.6,
      "end_s": 67.6,
      "text_en": "Yes, give a good rate, I will take it, no problem. Because I, I have work on five of my underpasses started here.",
      "text_native": "Haan, rate achhe de do, main le lunga, koi problem nahi hai. Kyunki main, maine idhar mereko paanch mere underpass ka kaam kaam chalu hai."
    },
    {
      "ucid": "21112178851684311",
      "idx": 35,
      "speaker": "agent",
      "start_s": 67.9,
      "end_s": 68.5,
      "text_en": "Understood.",
      "text_native": "Samajh gayi."
    },
    {
      "ucid": "21112178851684311",
      "idx": 36,
      "speaker": "customer",
      "start_s": 68.7,
      "end_s": 74.0,
      "text_en": "So in one place, Savleshwar, right, in that very place I have made my entire plant, a yard itself. From there, after bending, they take it by truck to all the places.",
      "text_native": "Toh ek hi jagah jo Savleshwar jo hai na, ussi jagah maine poora mera plant, yard hi bana diya hai. Wahan bending karke sabhi jagah truck se leke jaate hai woh."
    },
    {
      "ucid": "21112178851684311",
      "idx": 37,
      "speaker": "agent",
      "start_s": 74.3,
      "end_s": 74.7,
      "text_en": "Okay.",
      "text_native": "Theek hai."
    },
    {
      "ucid": "21112178851684311",
      "idx": 38,
      "speaker": "customer",
      "start_s": 74.7,
      "end_s": 75.4,
      "text_en": "After fitting.",
      "text_native": "Fitting karke."
    },
    {
      "ucid": "21112178851684311",
      "idx": 39,
      "speaker": "agent",
      "start_s": 76.6,
      "end_s": 77.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851684311",
      "idx": 40,
      "speaker": "customer",
      "start_s": 77.4,
      "end_s": 78.2,
      "text_en": "Yes, okay okay yes.",
      "text_native": "Haan, okay okay haan."
    },
    {
      "ucid": "21112178851684311",
      "idx": 41,
      "speaker": "agent",
      "start_s": 78.3,
      "end_s": 79.1,
      "text_en": "Okay, I from the plant",
      "text_native": "Theek hai, main plant se"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851684311",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, what happened with that order?",
      "comment": "The agent correctly referenced a previous interaction instead of starting from scratch."
    },
    {
      "ucid": "21112178851684311",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "When the customer introduced a new 1200 MT requirement, the agent did not validate any of the required fields (product, grade, thickness, location, timeline)."
    },
    {
      "ucid": "21112178851684311",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 4,
      "evidence": "I have work on five of my underpasses started here.",
      "comment": "The agent successfully uncovered the end use (underpass construction), quantity (1000-1200 tons), competitor (Solapur Steel), and JSW's share of the last order (0%)."
    },
    {
      "ucid": "21112178851684311",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I will talk and let you know.",
      "comment": "The agent did not commit to a specific price or state a clear timeline for reverting on the new 1200 MT requirement, which was a major missed opportunity."
    },
    {
      "ucid": "21112178851684311",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Is there any new inquiry now? Is any more quantity coming up?",
      "comment": "The agent kept the conversation focused on the customer's specific needs and did not waste time re-pitching the entire JSW portfolio."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851684311",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.",
      "response": "Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}