Call 21112178851675591 2026-09-04 · Jeevan Jeejo · 1:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 13 turns, clean transcript (8% inaudible) | Hindi | 13 | new_registration (campaign_name:high) |
Audio: noisy: The customer's side is very noisy, likely due to being in a vehicle or outdoors, which makes some of their speech inaudible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the call ended prematurely.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement, but the call ended due to connection issues before the customer could respond, so no opportunity was identified.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly due to connection issues, with no closure or next steps established.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent contacted a new registration, Piyush Enterprises. After confirming the company name, the agent immediately asked about a requirement for HR/CR products. The call then appeared to suffer from connection issues and ended before any meaningful conversation could take place.
Coaching
Your opener was too direct; try to build rapport and ask for permission to speak before asking about requirements to keep the customer engaged.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opener was abrupt and went straight into a requirement check without building rapport or setting context. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name; no other profile questions were asked before the call ended. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended prematurely. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform was mentioned by name only, with no explanation of its benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a requirement, but the call ended due to connection issues before the customer could respond, so no opportunity was identified. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly due to connection issues, with no closure or next steps established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 13.3s | 4.2s | 52.5s | 4.2s | 284.2 | 0 | 8 | 5 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.3s
Hello, uh good afternoon, am I talking to Piyush Enterprises?
customer
3.6s
Yes.
हां।
agent
4.3s
Uh sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR sheet... from JSW Mumbai.
अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपको कोई HR CR sheet JSW Mumbai से।
customer
8.6s
Yes, tell me.
हां बोलिए।
agent
9.4s
Sir, do you have any requirement for HR CR sheet or coil as well?
सर आपको कोई HR CR sheet या coil का भी रिक्वायरमेंट है?
customer
11.8s
Hello?
agent
13.0s
Whose?
किसका?
customer
13.6s
[inaudible]
agent
15.5s
Hello? Is there a requirement, sir?
Hello? रिक्वायरमेंट है क्या सर?
agent
16.8s
Yeah yeah.
agent
17.2s
Please tell me, sir.
बता दीजिए सर।
customer
17.8s
Hello?
agent
18.5s
Hello, are you listening, sir?
Hello, सुन रहे हैं सर?