{
  "ucid": "21112178851675591",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:42:35",
  "end_time": "2026-09-04 15:43:45",
  "duration_sec": 70,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5bed88bf9611d428cdcc9a88f02d5c17.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 819,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851675591__DIA5bed88bf9611d428cdcc9a88f02d5c17.mp3",
  "audio_bytes": 119016,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 39.672,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, uh good afternoon, am I talking to Piyush Enterprises?\n[4s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Uh sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR sheet... from JSW Mumbai.   (अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपको कोई HR CR sheet JSW Mumbai से।)\n[9s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[9s] AGENT: Sir, do you have any requirement for HR CR sheet or coil as well?   (सर आपको कोई HR CR sheet या coil का भी रिक्वायरमेंट है?)\n[12s] CUSTOMER: Hello?\n[13s] AGENT: Whose?   (किसका?)\n[14s] CUSTOMER: [inaudible]\n[16s] AGENT: Hello? Is there a requirement, sir?   (Hello? रिक्वायरमेंट है क्या सर?)\n[17s] AGENT: Yeah yeah.\n[17s] AGENT: Please tell me, sir.   (बता दीजिए सर।)\n[18s] CUSTOMER: Hello?\n[18s] AGENT: Hello, are you listening, sir?   (Hello, सुन रहे हैं सर?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: The customer's side is very noisy, likely due to being in a vehicle or outdoors, which makes some of their speech inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your opener was too direct; try to build rapport and ask for permission to speak before asking about requirements to keep the customer engaged.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Piyush Enterprises. After confirming the company name, the agent immediately asked about a requirement for HR/CR products. The call then appeared to suffer from connection issues and ended before any meaningful conversation could take place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent's opener was abrupt and went straight into a requirement check without building rapport or setting context.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the company name; no other profile questions were asked before the call ended.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended prematurely.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was mentioned by name only, with no explanation of its benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a requirement, but the call ended due to connection issues before the customer could respond, so no opportunity was identified.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly due to connection issues, with no closure or next steps established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener was too direct; try to build rapport and ask for permission to speak before asking about requirements to keep the customer engaged.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Piyush Enterprises. After confirming the company name, the agent immediately asked about a requirement for HR/CR products. The call then appeared to suffer from connection issues and ended before any meaningful conversation could take place.\"}",
  "error": null,
  "latency_ms": 35466,
  "input_tokens": 2895,
  "output_tokens": 660,
  "created_at": "2026-09-25 11:29:28",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.76,
  "agent_talk_sec": 13.3,
  "customer_talk_sec": 4.2,
  "dead_air_sec": 52.5,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 284.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 5,
  "discovery_qs": 6,
  "words_agent": 63,
  "words_customer": 7,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178851675591",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.31,
      "end_s": 3.24,
      "text_en": "Hello, uh good afternoon, am I talking to Piyush Enterprises?",
      "text_native": "Hello, uh good afternoon, am I talking to Piyush Enterprises?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 3.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178851675591",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.26,
      "end_s": 8.48,
      "text_en": "Uh sir, I am Jeevan speaking from the JSW One platform. Do you have any HR CR sheet... from JSW Mumbai.",
      "text_native": "अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। आपको कोई HR CR sheet JSW Mumbai से।"
    },
    {
      "ucid": "21112178851675591",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.57,
      "end_s": 9.15,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178851675591",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.36,
      "end_s": 11.5,
      "text_en": "Sir, do you have any requirement for HR CR sheet or coil as well?",
      "text_native": "सर आपको कोई HR CR sheet या coil का भी रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.46,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 13.46,
      "text_en": "Whose?",
      "text_native": "किसका?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.56,
      "end_s": 15.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178851675591",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 16.81,
      "text_en": "Hello? Is there a requirement, sir?",
      "text_native": "Hello? रिक्वायरमेंट है क्या सर?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.81,
      "end_s": 17.15,
      "text_en": "Yeah yeah.",
      "text_native": "Yeah yeah."
    },
    {
      "ucid": "21112178851675591",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.21,
      "end_s": 17.8,
      "text_en": "Please tell me, sir.",
      "text_native": "बता दीजिए सर।"
    },
    {
      "ucid": "21112178851675591",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 18.45,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178851675591",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.76,
      "text_en": "Hello, are you listening, sir?",
      "text_native": "Hello, सुन रहे हैं सर?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851675591",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent's opener was abrupt and went straight into a requirement check without building rapport or setting context."
    },
    {
      "ucid": "21112178851675591",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the company name; no other profile questions were asked before the call ended."
    },
    {
      "ucid": "21112178851675591",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended prematurely."
    },
    {
      "ucid": "21112178851675591",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was mentioned by name only, with no explanation of its benefits or features."
    },
    {
      "ucid": "21112178851675591",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a requirement, but the call ended due to connection issues before the customer could respond, so no opportunity was identified."
    },
    {
      "ucid": "21112178851675591",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly due to connection issues, with no closure or next steps established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}