21112178851658351 · Call

Call 21112178851658351 2026-09-04 · Jeevan Jeejo · 1:48

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 20 turns, clean transcript (0% inaudible)	English	20	supply_led (campaign_name:medium)

Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Customer stated a previous attempt to buy 40 tons of IS 2062 E250C was rejected due to no stock.

4 · Sentiment

the CUSTOMER

0.01

confidence high · +4/−2 from 20 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Hook (supply/price signal) Agent did not lead with a supply or price hook, instead moving directly to a generic qualification question.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

−2.0 pts Qualify Agent asked if a requirement exists but did not attempt to capture any specifics (grade, size, qty) for a future need after the customer said 'Not immediately'.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?

objection The customer raised 1 objection you did not answer: incumbent_supplier

Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted... I was now buying yeah externally.

did well

Opener & permission

Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?... this is Jeevan calling from JSW One platform. Uh, is this a good

Summary

The agent called to check for requirements. The customer, Mr. Ramachandran, stated he had no immediate need because of a past negative experience where JSW One could not supply 40 tons of IS 2062 E250C, forcing him to buy from an external supplier. The agent acknowledged the past issue but did not attempt to recover the lead, ending the call by offering to send a WhatsApp message.

Coaching

When a customer brings up a past stockout, use it as an opportunity to rebuild trust by checking current stock for that exact item and offering a quote.

Missed: SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	pass	–	2.0	Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?... this is Jeevan calling from JSW One platform. Uh, is this a good time to talk? Agent successfully greeted, introduced self and company, used the customer's name, and asked for permission.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Yeah, I just wanted to check if you have a requirement of any material. Agent did not lead with a supply or price hook, instead moving directly to a generic qualification question.
SL3 Discovery (6 Qs)	2	fail	0	0.0	Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No discovery was performed, and consequently no USPs were pitched.
SL5 Qualify	2	fail	–	0.0	I just wanted to check if you have a requirement of any material. Agent asked if a requirement exists but did not attempt to capture any specifics (grade, size, qty) for a future need after the customer said 'Not immediately'.
SL6 Closure with next step	1	fail	–	0.0	Sure, sir. I'll text you in the WhatsApp then. This is not a committed next step; it lacks a specific callback date or an agreement to send a quote.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted... I was now buying yeah externally.	Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.489	23.1s	24.1s	60.8s	4.6s	241.6	0	10	10	4

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

1.1s

Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?

customer

4.8s

Tell me, I am Ramachandran only.

agent

6.4s

Oh, okay. Ramachandran, this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?

customer

11.6s

Uh, anything urgent is okay, otherwise regarding for the material?

agent

15.8s

Yeah, I just wanted to check if you have a requirement of any material.

customer

19.2s

I will come back to you. Not immediately. I will come back to you.

agent

22.2s

Alright. Perfect, that sounds fine. Thank you so much.

customer

25.2s

Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted.

agent

31.5s

Oh, is it so?

agent

33.5s

Okay, okay, alright.

customer

35.0s

Because I was now buying yeah externally.

agent

37.8s

Okay, okay, I understand.

customer

38.9s

40 tons of material I requested, you people are said no. We are not, they are not producing and not in stock.

agent

44.6s

Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes.

customer

48.6s

Okay, right. I will come back.

agent

50.1s

Sure, sir. I'll text you in the WhatsApp then.

customer

52.2s

Okay.

agent

52.6s

Thank you, sir. Yeah.

customer

53.8s

Okay.

customer

54.5s

Okay.