{
  "ucid": "21112178851658351",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:39:43",
  "end_time": "2026-09-04 15:41:31",
  "duration_sec": 108,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7bc339ce82bef621a0870c2f6751697e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 822,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851658351__DIA7bc339ce82bef621a0870c2f6751697e.mp3",
  "audio_bytes": 228528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 76.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?\n[5s] CUSTOMER: Tell me, I am Ramachandran only.\n[6s] AGENT: Oh, okay. Ramachandran, this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?\n[12s] CUSTOMER: Uh, anything urgent is okay, otherwise regarding for the material?\n[16s] AGENT: Yeah, I just wanted to check if you have a requirement of any material.\n[19s] CUSTOMER: I will come back to you. Not immediately. I will come back to you.\n[22s] AGENT: Alright. Perfect, that sounds fine. Thank you so much.\n[25s] CUSTOMER: Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted.\n[32s] AGENT: Oh, is it so?\n[34s] AGENT: Okay, okay, alright.\n[35s] CUSTOMER: Because I was now buying yeah externally.\n[38s] AGENT: Okay, okay, I understand.\n[39s] CUSTOMER: 40 tons of material I requested, you people are said no. We are not, they are not producing and not in stock.\n[45s] AGENT: Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes.\n[49s] CUSTOMER: Okay, right. I will come back.\n[50s] AGENT: Sure, sir. I'll text you in the WhatsApp then.\n[52s] CUSTOMER: Okay.\n[53s] AGENT: Thank you, sir. Yeah.\n[54s] CUSTOMER: Okay.\n[54s] CUSTOMER: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer brings up a past stockout, use it as an opportunity to rebuild trust by checking current stock for that exact item and offering a quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "out_of_stock",
  "supply_details": "Customer stated a previous attempt to buy 40 tons of IS 2062 E250C was rejected due to no stock.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to check for requirements. The customer, Mr. Ramachandran, stated he had no immediate need because of a past negative experience where JSW One could not supply 40 tons of IS 2062 E250C, forcing him to buy from an external supplier. The agent acknowledged the past issue but did not attempt to recover the lead, ending the call by offering to send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?... this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?\", \"comment\": \"Agent successfully greeted, introduced self and company, used the customer's name, and asked for permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yeah, I just wanted to check if you have a requirement of any material.\", \"comment\": \"Agent did not lead with a supply or price hook, instead moving directly to a generic qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I just wanted to check if you have a requirement of any material.\", \"comment\": \"Agent asked if a requirement exists but did not attempt to capture any specifics (grade, size, qty) for a future need after the customer said 'Not immediately'.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sure, sir. I'll text you in the WhatsApp then.\", \"comment\": \"This is not a committed next step; it lacks a specific callback date or an agreement to send a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer brings up a past stockout, use it as an opportunity to rebuild trust by checking current stock for that exact item and offering a quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Customer stated a previous attempt to buy 40 tons of IS 2062 E250C was rejected due to no stock.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted... I was now buying yeah externally.\", \"response\": \"Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes.\"}], \"call_summary\": \"The agent called to check for requirements. The customer, Mr. Ramachandran, stated he had no immediate need because of a past negative experience where JSW One could not supply 40 tons of IS 2062 E250C, forcing him to buy from an external supplier. The agent acknowledged the past issue but did not attempt to recover the lead, ending the call by offering to send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 33595,
  "input_tokens": 2980,
  "output_tokens": 942,
  "created_at": "2026-09-25 11:29:34",
  "sentiment": "neutral",
  "sentiment_score": 0.006,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.489,
  "agent_talk_sec": 23.1,
  "customer_talk_sec": 24.1,
  "dead_air_sec": 60.8,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 241.6,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 93,
  "words_customer": 85,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178851658351",
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      "speaker": "agent",
      "start_s": 1.07,
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      "text_en": "Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?",
      "text_native": "Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?"
    },
    {
      "ucid": "21112178851658351",
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      "start_s": 4.8,
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      "text_en": "Tell me, I am Ramachandran only.",
      "text_native": "Tell me, I am Ramachandran only."
    },
    {
      "ucid": "21112178851658351",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.37,
      "end_s": 11.0,
      "text_en": "Oh, okay. Ramachandran, this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?",
      "text_native": "Oh, okay. Ramachandran, this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?"
    },
    {
      "ucid": "21112178851658351",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.58,
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      "text_en": "Uh, anything urgent is okay, otherwise regarding for the material?",
      "text_native": "Uh, anything urgent is okay, otherwise regarding for the material?"
    },
    {
      "ucid": "21112178851658351",
      "idx": 4,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 18.48,
      "text_en": "Yeah, I just wanted to check if you have a requirement of any material.",
      "text_native": "Yeah, I just wanted to check if you have a requirement of any material."
    },
    {
      "ucid": "21112178851658351",
      "idx": 5,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 21.98,
      "text_en": "I will come back to you. Not immediately. I will come back to you.",
      "text_native": "I will come back to you. Not immediately. I will come back to you."
    },
    {
      "ucid": "21112178851658351",
      "idx": 6,
      "speaker": "agent",
      "start_s": 22.2,
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      "text_en": "Alright. Perfect, that sounds fine. Thank you so much.",
      "text_native": "Alright. Perfect, that sounds fine. Thank you so much."
    },
    {
      "ucid": "21112178851658351",
      "idx": 7,
      "speaker": "customer",
      "start_s": 25.2,
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      "text_en": "Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted.",
      "text_native": "Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted."
    },
    {
      "ucid": "21112178851658351",
      "idx": 8,
      "speaker": "agent",
      "start_s": 31.5,
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      "text_en": "Oh, is it so?",
      "text_native": "Oh, is it so?"
    },
    {
      "ucid": "21112178851658351",
      "idx": 9,
      "speaker": "agent",
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      "text_en": "Okay, okay, alright.",
      "text_native": "Okay, okay, alright."
    },
    {
      "ucid": "21112178851658351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 35.0,
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      "text_en": "Because I was now buying yeah externally.",
      "text_native": "Because I was now buying yeah externally."
    },
    {
      "ucid": "21112178851658351",
      "idx": 11,
      "speaker": "agent",
      "start_s": 37.8,
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      "text_en": "Okay, okay, I understand.",
      "text_native": "Okay, okay, I understand."
    },
    {
      "ucid": "21112178851658351",
      "idx": 12,
      "speaker": "customer",
      "start_s": 38.9,
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      "text_en": "40 tons of material I requested, you people are said no. We are not, they are not producing and not in stock.",
      "text_native": "40 tons of material I requested, you people are said no. We are not, they are not producing and not in stock."
    },
    {
      "ucid": "21112178851658351",
      "idx": 13,
      "speaker": "agent",
      "start_s": 44.6,
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      "text_en": "Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes.",
      "text_native": "Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes."
    },
    {
      "ucid": "21112178851658351",
      "idx": 14,
      "speaker": "customer",
      "start_s": 48.6,
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      "text_en": "Okay, right. I will come back.",
      "text_native": "Okay, right. I will come back."
    },
    {
      "ucid": "21112178851658351",
      "idx": 15,
      "speaker": "agent",
      "start_s": 50.1,
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      "text_en": "Sure, sir. I'll text you in the WhatsApp then.",
      "text_native": "Sure, sir. I'll text you in the WhatsApp then."
    },
    {
      "ucid": "21112178851658351",
      "idx": 16,
      "speaker": "customer",
      "start_s": 52.2,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851658351",
      "idx": 17,
      "speaker": "agent",
      "start_s": 52.6,
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      "text_en": "Thank you, sir. Yeah.",
      "text_native": "Thank you, sir. Yeah."
    },
    {
      "ucid": "21112178851658351",
      "idx": 18,
      "speaker": "customer",
      "start_s": 53.8,
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      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851658351",
      "idx": 19,
      "speaker": "customer",
      "start_s": 54.5,
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      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
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    {
      "ucid": "21112178851658351",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, uh good morning. I'm sorry, good evening. Am I talking to Mr. Ramachandran?... this is Jeevan calling from JSW One platform. Uh, is this a good time to talk?",
      "comment": "Agent successfully greeted, introduced self and company, used the customer's name, and asked for permission."
    },
    {
      "ucid": "21112178851658351",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "Yeah, I just wanted to check if you have a requirement of any material.",
      "comment": "Agent did not lead with a supply or price hook, instead moving directly to a generic qualification question."
    },
    {
      "ucid": "21112178851658351",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, manufacturing, or procurement habits."
    },
    {
      "ucid": "21112178851658351",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently no USPs were pitched."
    },
    {
      "ucid": "21112178851658351",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I just wanted to check if you have a requirement of any material.",
      "comment": "Agent asked if a requirement exists but did not attempt to capture any specifics (grade, size, qty) for a future need after the customer said 'Not immediately'."
    },
    {
      "ucid": "21112178851658351",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sure, sir. I'll text you in the WhatsApp then.",
      "comment": "This is not a committed next step; it lacks a specific callback date or an agreement to send a quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851658351",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "Because I was requested more than 30-40 tons of IS 2062 E250C, your people are regretted... I was now buying yeah externally.",
      "response": "Is it so? Okay. Sir, stocks just keep on, you know, changing sometimes."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}