Call 21112178851650111 2026-09-04 · Aditya Pandey · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: clear: Some background call center noise is present, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +4/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer stated no requirement, and the agent did not attempt to ask any discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call ended before any USPs could be pitched as no discovery was done.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Hello, I am Aditya Pandey speaking from JSW One.
Qualify
Do you have any requirement now?
Summary
The agent made a follow-up call regarding HR material and asked if there was a current requirement. The customer confirmed there was no need at the moment. The agent ended the call by asking the customer to share any future requirements.
Coaching
When a customer says they have no current need, try to keep the conversation going with a discovery question to understand their business cycle, like "Understood, when do you typically plan your next purchase?"
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, I am Aditya Pandey speaking from JSW One. The agent greeted, identified himself and the company, and referenced the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer stated no requirement, and the agent did not attempt to ask any discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement now? The agent successfully asked if a current requirement existed, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent used a passive closing ("If there is any requirement in the future, please share it") without a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 10.9s | 4.0s | 36.1s | 6.0s | 247.7 | 0 | 3 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
customer
1.9s
Yes.
हाँ।
agent
2.4s
Are you speaking from Fortune Star, ma'am?
Fortune Star से बोल रहे हैं मैम?
customer
4.4s
Yes.
हाँ।
agent
5.0s
Hello, I am Aditya Pandey speaking from JSW One. We also spoke last month, ma'am, regarding HR material. Do you have any requirement now?
नमस्ते, मैं आदित्य पांडे बोल रहा हूं सर JSW One से। आपसे लास्ट मंथ भी बात हुई थी मैम रिगार्डिंग HR मटेरियल के लिए। अभी कुछ है आपका रिक्वायरमेंट?
customer
11.0s
Yes, yes. No no, there is nothing right now.
हाँ हाँ। नहीं नहीं, अभी कुछ नहीं है।
agent
13.5s
Okay ma'am, alright. If there is any requirement in the future, please share it.
ओके मैम, ठीक है। फ्यूचर में कुछ रिक्वायरमेंट आएगा तो प्लीज शेयर करिएगा।
customer
17.0s
Yes, alright.
हाँ, ठीक है।