{
  "ucid": "21112178851650111",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:38:21",
  "end_time": "2026-09-04 15:39:12",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA484ebe997c3e8add5113e437c13d8559.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 824,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851650111__DIA484ebe997c3e8add5113e437c13d8559.mp3",
  "audio_bytes": 90072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.024,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] CUSTOMER: Yes.   (हाँ।)\n[2s] AGENT: Are you speaking from Fortune Star, ma'am?   (Fortune Star से बोल रहे हैं मैम?)\n[4s] CUSTOMER: Yes.   (हाँ।)\n[5s] AGENT: Hello, I am Aditya Pandey speaking from JSW One. We also spoke last month, ma'am, regarding HR material. Do you have any requirement now?   (नमस्ते, मैं आदित्य पांडे बोल रहा हूं सर JSW One से। आपसे लास्ट मंथ भी बात हुई थी मैम रिगार्डिंग HR मटेरियल के लिए। अभी कुछ है आपका रिक्वायरमेंट?)\n[11s] CUSTOMER: Yes, yes. No no, there is nothing right now.   (हाँ हाँ। नहीं नहीं, अभी कुछ नहीं है।)\n[14s] AGENT: Okay ma'am, alright. If there is any requirement in the future, please share it.   (ओके मैम, ठीक है। फ्यूचर में कुछ रिक्वायरमेंट आएगा तो प्लीज शेयर करिएगा।)\n[17s] CUSTOMER: Yes, alright.   (हाँ, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background call center noise is present, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current need, try to keep the conversation going with a discovery question to understand their business cycle, like \"Understood, when do you typically plan your next purchase?\"",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent made a follow-up call regarding HR material and asked if there was a current requirement. The customer confirmed there was no need at the moment. The agent ended the call by asking the customer to share any future requirements.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent greeted, identified himself and the company, and referenced the customer's company name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer stated no requirement, and the agent did not attempt to ask any discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement now?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a passive closing (\\\"If there is any requirement in the future, please share it\\\") without a committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, try to keep the conversation going with a discovery question to understand their business cycle, like \\\"Understood, when do you typically plan your next purchase?\\\"\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent made a follow-up call regarding HR material and asked if there was a current requirement. The customer confirmed there was no need at the moment. The agent ended the call by asking the customer to share any future requirements.\"}",
  "error": null,
  "latency_ms": 31269,
  "input_tokens": 2783,
  "output_tokens": 696,
  "created_at": "2026-09-25 11:29:43",
  "sentiment": "positive",
  "sentiment_score": 0.18,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 1,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.732,
  "agent_talk_sec": 10.9,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 36.1,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 247.7,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 45,
  "words_customer": 14,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178851650111",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178851650111",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.89,
      "end_s": 2.22,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178851650111",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 4.0,
      "text_en": "Are you speaking from Fortune Star, ma'am?",
      "text_native": "Fortune Star से बोल रहे हैं मैम?"
    },
    {
      "ucid": "21112178851650111",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.36,
      "end_s": 4.7,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178851650111",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 11.0,
      "text_en": "Hello, I am Aditya Pandey speaking from JSW One. We also spoke last month, ma'am, regarding HR material. Do you have any requirement now?",
      "text_native": "नमस्ते, मैं आदित्य पांडे बोल रहा हूं सर JSW One से। आपसे लास्ट मंथ भी बात हुई थी मैम रिगार्डिंग HR मटेरियल के लिए। अभी कुछ है आपका रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178851650111",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 12.8,
      "text_en": "Yes, yes. No no, there is nothing right now.",
      "text_native": "हाँ हाँ। नहीं नहीं, अभी कुछ नहीं है।"
    },
    {
      "ucid": "21112178851650111",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 16.8,
      "text_en": "Okay ma'am, alright. If there is any requirement in the future, please share it.",
      "text_native": "ओके मैम, ठीक है। फ्यूचर में कुछ रिक्वायरमेंट आएगा तो प्लीज शेयर करिएगा।"
    },
    {
      "ucid": "21112178851650111",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.8,
      "text_en": "Yes, alright.",
      "text_native": "हाँ, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851650111",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent greeted, identified himself and the company, and referenced the customer's company name."
    },
    {
      "ucid": "21112178851650111",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178851650111",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer stated no requirement, and the agent did not attempt to ask any discovery questions."
    },
    {
      "ucid": "21112178851650111",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178851650111",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement now?",
      "comment": "The agent successfully asked if a current requirement existed, which is the first part of this step."
    },
    {
      "ucid": "21112178851650111",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a passive closing (\"If there is any requirement in the future, please share it\") without a committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}