Call 21112178851631061 2026-09-04 · Jeevan Jeejo · 1:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 15 turns, clean transcript (0% inaudible) | Tamil | 15 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly muffled compared to the agent's, but still understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +9/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability benefit.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent only asked if there was a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Hello, greetings sir. Is this Jayapal sir? ... Sir, I am Jeevan speaking, from the JSW One platform.
Qualify
I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir.
Summary
The agent contacted an engineering company to ask about HR/CR requirements. The customer stated they have no current need because they do not purchase raw materials directly; their laser cutting projects are turnkey, with materials provided by their clients. The agent accepted this and ended the call without further discovery.
Coaching
When a customer says they have no immediate need, you must still attempt discovery to understand their business model before disqualifying the lead.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, greetings sir. Is this Jayapal sir? ... Sir, I am Jeevan speaking, from the JSW One platform. The agent greeted, used the customer's name, and identified himself and JSW One. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability benefit. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked if there was a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir. The agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call was ended with 'thank you' without any attempt to establish a next step or a future callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 13.0s | 9.4s | 43.6s | 5.7s | 309.2 | 0 | 8 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
ஹலோ.
agent
2.6s
Hello, greetings sir. Is this Jayapal sir?
ஹலோ வணக்கம் சார். இது ஜெயபால் சார் இல்லையா?
customer
4.9s
Yes sir.
ஆமா சார்.
agent
5.6s
Sir, I am Jeevan speaking, from the JSW One platform.
சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து.
customer
8.2s
Tell me, sir.
சொல்லுங்க சார்.
agent
9.0s
Sir, you have registered here under the name Sri Guhan Engineering Projects Private Limited. So, I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir.
சார் இப்போ ஸ்ரீ குஹன் இன்ஜினியரிங் ப்ராஜெக்ட்ஸ் பிரைவேட் லிமிடெட் பெயர்ல நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ இப்போதைக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ requirement இருக்கான்னு கேட்கிறதுக்கு தான் சார்.
customer
15.1s
Nothing right now, sir.
இப்போ எதுவும் இல்லைங்க சார்.
agent
16.6s
Not right now?
இப்போ இல்லையா?
customer
17.2s
We do all laser cutting with material. We don't purchase any raw material now.
நாங்க எல்லாம் laser cutting எல்லாம் with material-ஓட தான் கொடுக்கிறது. நாங்க எதுவும் இப்போ raw material purchase பண்றது இல்ல.
agent
20.8s
You don't?
இல்லையா?
customer
21.2s
Everything is given out as turnkey, sir. Yes sir.
எல்லாமே turnkey-யா குடுத்துடுது சார் வெளிய. ஆமா சார்.
agent
23.8s
Oh, okay okay.
agent
24.9s
Then it's okay sir, no problem.
அப்போ சரி சார், பரவாயில்ல.
agent
26.3s
Okay, thank you.
customer
26.9s
Okay sir, thank you.