{ "ucid": "21112178851631061", "call_date": "2026-09-04", "start_time": "2026-09-04 15:35:10", "end_time": "2026-09-04 15:36:16", "duration_sec": 66, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Does_not_deal_Steel", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA152d2cfc366f4da906ca01f63631a565.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 825, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178851631061__DIA152d2cfc366f4da906ca01f63631a565.mp3", "audio_bytes": 127440, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 42.48, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello. (ஹலோ.)\n[3s] AGENT: Hello, greetings sir. Is this Jayapal sir? (ஹலோ வணக்கம் சார். இது ஜெயபால் சார் இல்லையா?)\n[5s] CUSTOMER: Yes sir. (ஆமா சார்.)\n[6s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform. (சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து.)\n[8s] CUSTOMER: Tell me, sir. (சொல்லுங்க சார்.)\n[9s] AGENT: Sir, you have registered here under the name Sri Guhan Engineering Projects Private Limited. So, I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir. (சார் இப்போ ஸ்ரீ குஹன் இன்ஜினியரிங் ப்ராஜெக்ட்ஸ் பிரைவேட் லிமிடெட் பெயர்ல நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ இப்போதைக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ requirement இருக்கான்னு கேட்கிறதுக்கு தான் சார்.)\n[15s] CUSTOMER: Nothing right now, sir. (இப்போ எதுவும் இல்லைங்க சார்.)\n[17s] AGENT: Not right now? (இப்போ இல்லையா?)\n[17s] CUSTOMER: We do all laser cutting with material. We don't purchase any raw material now. (நாங்க எல்லாம் laser cutting எல்லாம் with material-ஓட தான் கொடுக்கிறது. நாங்க எதுவும் இப்போ raw material purchase பண்றது இல்ல.)\n[21s] AGENT: You don't? (இல்லையா?)\n[21s] CUSTOMER: Everything is given out as turnkey, sir. Yes sir. (எல்லாமே turnkey-யா குடுத்துடுது சார் வெளிய. ஆமா சார்.)\n[24s] AGENT: Oh, okay okay.\n[25s] AGENT: Then it's okay sir, no problem. (அப்போ சரி சார், பரவாயில்ல.)\n[26s] AGENT: Okay, thank you.\n[27s] CUSTOMER: Okay sir, thank you.", "language": "Tamil", "languages": "[\"Tamil\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: The customer's voice is slightly muffled compared to the agent's, but still understandable.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Tamil", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "When a customer says they have no immediate need, you must still attempt discovery to understand their business model before disqualifying the lead.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted an engineering company to ask about HR/CR requirements. The customer stated they have no current need because they do not purchase raw materials directly; their laser cutting projects are turnkey, with materials provided by their clients. The agent accepted this and ended the call without further discovery.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, greetings sir. Is this Jayapal sir? ... Sir, I am Jeevan speaking, from the JSW One platform.\", \"comment\": \"The agent greeted, used the customer's name, and identified himself and JSW One.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability benefit.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent only asked if there was a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir.\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was ended with 'thank you' without any attempt to establish a next step or a future callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate need, you must still attempt discovery to understand their business model before disqualifying the lead.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted an engineering company to ask about HR/CR requirements. The customer stated they have no current need because they do not purchase raw materials directly; their laser cutting projects are turnkey, with materials provided by their clients. The agent accepted this and ended the call without further discovery.\"}", "error": null, "latency_ms": 28494, "input_tokens": 3021, "output_tokens": 714, "created_at": "2026-09-25 11:29:47", "sentiment": "neutral", "sentiment_score": 0.143, "sentiment_confidence": "high", "pos": 9, "neg": 2, "lex_hits": 5, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.58, "agent_talk_sec": 13.0, "customer_talk_sec": 9.4, "dead_air_sec": 43.6, "longest_monologue_sec": 5.7, "agent_wpm": 309.2, "interruptions": 0, "agent_turns": 8, "customer_turns": 7, "discovery_qs": 3, "words_agent": 67, "words_customer": 37, "monologue_heavy": 0, "turns": [ { "ucid": "21112178851631061", "idx": 0, "speaker": "customer", "start_s": 1.38, "end_s": 1.8, "text_en": "Hello.", "text_native": "ஹலோ." }, { "ucid": "21112178851631061", "idx": 1, "speaker": "agent", "start_s": 2.6, "end_s": 4.6, "text_en": "Hello, greetings sir. Is this Jayapal sir?", "text_native": "ஹலோ வணக்கம் சார். இது ஜெயபால் சார் இல்லையா?" }, { "ucid": "21112178851631061", "idx": 2, "speaker": "customer", "start_s": 4.86, "end_s": 5.4, "text_en": "Yes sir.", "text_native": "ஆமா சார்." }, { "ucid": "21112178851631061", "idx": 3, "speaker": "agent", "start_s": 5.6, "end_s": 7.8, "text_en": "Sir, I am Jeevan speaking, from the JSW One platform.", "text_native": "சார் நான் ஜீவன் பேசுறேன் JSW One பிளாட்பார்ம்ல இருந்து." }, { "ucid": "21112178851631061", "idx": 4, "speaker": "customer", "start_s": 8.18, "end_s": 8.78, "text_en": "Tell me, sir.", "text_native": "சொல்லுங்க சார்." }, { "ucid": "21112178851631061", "idx": 5, "speaker": "agent", "start_s": 9.0, "end_s": 14.7, "text_en": "Sir, you have registered here under the name Sri Guhan Engineering Projects Private Limited. So, I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir.", "text_native": "சார் இப்போ ஸ்ரீ குஹன் இன்ஜினியரிங் ப்ராஜெக்ட்ஸ் பிரைவேட் லிமிடெட் பெயர்ல நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க. அப்போ இப்போதைக்கு ஏதாவது HR CR ஷீட்டோ காயிலோ requirement இருக்கான்னு கேட்கிறதுக்கு தான் சார்." }, { "ucid": "21112178851631061", "idx": 6, "speaker": "customer", "start_s": 15.08, "end_s": 16.2, "text_en": "Nothing right now, sir.", "text_native": "இப்போ எதுவும் இல்லைங்க சார்." }, { "ucid": "21112178851631061", "idx": 7, "speaker": "agent", "start_s": 16.56, "end_s": 17.06, "text_en": "Not right now?", "text_native": "இப்போ இல்லையா?" }, { "ucid": "21112178851631061", "idx": 8, "speaker": "customer", "start_s": 17.2, "end_s": 20.8, "text_en": "We do all laser cutting with material. We don't purchase any raw material now.", "text_native": "நாங்க எல்லாம் laser cutting எல்லாம் with material-ஓட தான் கொடுக்கிறது. நாங்க எதுவும் இப்போ raw material purchase பண்றது இல்ல." }, { "ucid": "21112178851631061", "idx": 9, "speaker": "agent", "start_s": 20.8, "end_s": 21.1, "text_en": "You don't?", "text_native": "இல்லையா?" }, { "ucid": "21112178851631061", "idx": 10, "speaker": "customer", "start_s": 21.2, "end_s": 23.4, "text_en": "Everything is given out as turnkey, sir. Yes sir.", "text_native": "எல்லாமே turnkey-யா குடுத்துடுது சார் வெளிய. ஆமா சார்." }, { "ucid": "21112178851631061", "idx": 11, "speaker": "agent", "start_s": 23.8, "end_s": 24.4, "text_en": "Oh, okay okay.", "text_native": "Oh, okay okay." }, { "ucid": "21112178851631061", "idx": 12, "speaker": "agent", "start_s": 24.9, "end_s": 26.0, "text_en": "Then it's okay sir, no problem.", "text_native": "அப்போ சரி சார், பரவாயில்ல." }, { "ucid": "21112178851631061", "idx": 13, "speaker": "agent", "start_s": 26.3, "end_s": 26.9, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." }, { "ucid": "21112178851631061", "idx": 14, "speaker": "customer", "start_s": 26.9, "end_s": 27.8, "text_en": "Okay sir, thank you.", "text_native": "Okay sir, thank you." } ], "steps": [ { "ucid": "21112178851631061", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello, greetings sir. Is this Jayapal sir? ... Sir, I am Jeevan speaking, from the JSW One platform.", "comment": "The agent greeted, used the customer's name, and identified himself and JSW One." }, { "ucid": "21112178851631061", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent skipped the hook and immediately asked for a requirement instead of leading with a price or availability benefit." }, { "ucid": "21112178851631061", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were asked; the agent only asked if there was a requirement." }, { "ucid": "21112178851631061", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No discovery was performed, and consequently no USPs were pitched." }, { "ucid": "21112178851631061", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I'm calling to ask if you have any requirement for HR CR sheet or coil right now, sir.", "comment": "The agent successfully asked if a current requirement exists, which is the core intent of this step." }, { "ucid": "21112178851631061", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call was ended with 'thank you' without any attempt to establish a next step or a future callback." } ], "objections": [], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }