Call 21112178851627651 2026-09-04 · Rohit Mishra · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Background noise from a call center is audible on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook or any value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the conversation did not progress past introductions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent called to speak with Rahul ji at Gaurav Gupta's company. The conversation was very short and focused only on confirming the contact person and referencing a previous conversation with another JSW representative. The call ended before any business discussion could take place.
Coaching
You successfully identified yourself and the company, but remember to always ask for permission to speak at the start of the call to respect the customer's time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh my name is Rohit Mishra, I'm calling from JSW One. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook or any value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation did not progress past introductions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step defined. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.599 | 9.1s | 6.1s | 43.8s | 5.3s | 270.3 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
The name in this is Gaurav, is the name Rahul ji in this?
इसमें नाम गौरव है, राहुल जी नाम है इसमें?
customer
2.6s
Hello?
agent
3.3s
Yes?
हाँ जी?
agent
4.0s
Uh, am I speaking with Rahul ji?
अह राहुल जी बात कर रहे हैं?
customer
5.4s
Yes, yes.
हाँ जी, हाँ जी।
agent
6.2s
Rahul ji, your company is registered under the name of Gaurav Gupta. Uh my name is Rohit Mishra, I'm calling from JSW One.
राहुल जी, ये गौरव गुप्ता के नाम से आपका company registered है। अह मेरा नाम रोहित मिश्रा है, JSW One से बात कर रहा हूँ।
customer
11.6s
Yes, yes.
हाँ जी, हाँ जी।
agent
12.5s
Okay, have you spoken with Abdul ji?
अच्छा, अब्दुल जी से बात हुई है क्या आपकी?
customer
14.1s
And yes, yes, yes.
और हाँ जी, हाँ जी, हाँ जी।
agent
15.2s
Okay.
अच्छा।
customer
15.6s
With Arun, yes, yes.
अरुण से, हाँ जी, हाँ जी।
agent
16.9s
Okay, yes.
Okay, हाँ।