{
  "ucid": "21112178851627651",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:34:36",
  "end_time": "2026-09-04 15:35:35",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc7d46cc52e7be344bf68020cdcddbf80.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 826,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851627651__DIAc7d46cc52e7be344bf68020cdcddbf80.mp3",
  "audio_bytes": 75600,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.2,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: The name in this is Gaurav, is the name Rahul ji in this?   (इसमें नाम गौरव है, राहुल जी नाम है इसमें?)\n[3s] CUSTOMER: Hello?\n[3s] AGENT: Yes?   (हाँ जी?)\n[4s] AGENT: Uh, am I speaking with Rahul ji?   (अह राहुल जी बात कर रहे हैं?)\n[5s] CUSTOMER: Yes, yes.   (हाँ जी, हाँ जी।)\n[6s] AGENT: Rahul ji, your company is registered under the name of Gaurav Gupta. Uh my name is Rohit Mishra, I'm calling from JSW One.   (राहुल जी, ये गौरव गुप्ता के नाम से आपका company registered है। अह मेरा नाम रोहित मिश्रा है, JSW One से बात कर रहा हूँ।)\n[12s] CUSTOMER: Yes, yes.   (हाँ जी, हाँ जी।)\n[12s] AGENT: Okay, have you spoken with Abdul ji?   (अच्छा, अब्दुल जी से बात हुई है क्या आपकी?)\n[14s] CUSTOMER: And yes, yes, yes.   (और हाँ जी, हाँ जी, हाँ जी।)\n[15s] AGENT: Okay.   (अच्छा।)\n[16s] CUSTOMER: With Arun, yes, yes.   (अरुण से, हाँ जी, हाँ जी।)\n[17s] AGENT: Okay, yes.   (Okay, हाँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: Background noise from a call center is audible on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You successfully identified yourself and the company, but remember to always ask for permission to speak at the start of the call to respect the customer's time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to speak with Rahul ji at Gaurav Gupta's company. The conversation was very short and focused only on confirming the contact person and referencing a previous conversation with another JSW representative. The call ended before any business discussion could take place.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh my name is Rohit Mishra, I'm calling from JSW One.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook or any value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the conversation did not progress past introductions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the qualification stage.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step defined.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You successfully identified yourself and the company, but remember to always ask for permission to speak at the start of the call to respect the customer's time.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to speak with Rahul ji at Gaurav Gupta's company. The conversation was very short and focused only on confirming the contact person and referencing a previous conversation with another JSW representative. The call ended before any business discussion could take place.\"}",
  "error": null,
  "latency_ms": 25761,
  "input_tokens": 2855,
  "output_tokens": 645,
  "created_at": "2026-09-25 11:29:46",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.599,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 6.1,
  "dead_air_sec": 43.8,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 270.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 41,
  "words_customer": 26,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851627651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 2.43,
      "text_en": "The name in this is Gaurav, is the name Rahul ji in this?",
      "text_native": "इसमें नाम गौरव है, राहुल जी नाम है इसमें?"
    },
    {
      "ucid": "21112178851627651",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.63,
      "end_s": 3.03,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178851627651",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.26,
      "end_s": 3.66,
      "text_en": "Yes?",
      "text_native": "हाँ जी?"
    },
    {
      "ucid": "21112178851627651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.24,
      "text_en": "Uh, am I speaking with Rahul ji?",
      "text_native": "अह राहुल जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178851627651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.36,
      "end_s": 5.9,
      "text_en": "Yes, yes.",
      "text_native": "हाँ जी, हाँ जी।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.23,
      "end_s": 11.5,
      "text_en": "Rahul ji, your company is registered under the name of Gaurav Gupta. Uh my name is Rohit Mishra, I'm calling from JSW One.",
      "text_native": "राहुल जी, ये गौरव गुप्ता के नाम से आपका company registered है। अह मेरा नाम रोहित मिश्रा है, JSW One से बात कर रहा हूँ।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.61,
      "end_s": 12.22,
      "text_en": "Yes, yes.",
      "text_native": "हाँ जी, हाँ जी।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 14.0,
      "text_en": "Okay, have you spoken with Abdul ji?",
      "text_native": "अच्छा, अब्दुल जी से बात हुई है क्या आपकी?"
    },
    {
      "ucid": "21112178851627651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.08,
      "end_s": 15.0,
      "text_en": "And yes, yes, yes.",
      "text_native": "और हाँ जी, हाँ जी, हाँ जी।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.21,
      "end_s": 15.51,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.61,
      "end_s": 16.79,
      "text_en": "With Arun, yes, yes.",
      "text_native": "अरुण से, हाँ जी, हाँ जी।"
    },
    {
      "ucid": "21112178851627651",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.9,
      "end_s": 17.28,
      "text_en": "Okay, yes.",
      "text_native": "Okay, हाँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851627651",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh my name is Rohit Mishra, I'm calling from JSW One.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178851627651",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook or any value proposition."
    },
    {
      "ucid": "21112178851627651",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the conversation did not progress past introductions."
    },
    {
      "ucid": "21112178851627651",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178851627651",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the qualification stage."
    },
    {
      "ucid": "21112178851627651",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step defined."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}