Call 21112178851597871 2026-09-04 · Rohit Mishra · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side makes some parts of the conversation difficult to hear clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook; the conversation did not move past the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call did not progress to this stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
Summary
The agent introduced himself from JSW One, but the customer had difficulty understanding the company name, mistaking it for 'JSW pump'. The agent repeated the name but did not clarify further. The call ended after the customer prompted the agent to continue, before any pitch or discovery could occur.
Coaching
Always ask for permission to speak after your introduction, and if the customer seems confused by 'JSW One Platform', try rephrasing it to help them understand.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: This is Rohit speaking, Rohit from the JSW One platform. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook; the conversation did not move past the introduction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress to this stage. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not ask about any current requirements. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 7.4s | 5.5s | 39.1s | 2.5s | 227.0 | 0 | 5 | 7 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello
हेलो
agent
6.3s
Hello
हेलो
customer
7.2s
Yes
हां
agent
7.6s
Sandeep ji, hello.
संदीप जी, नमस्ते।
customer
8.8s
Yes, hello.
हां, नमस्कार।
agent
10.0s
This is Rohit speaking, Rohit from the JSW One platform.
रोहित बात कर रहा हूं, रोहित फ्रॉम JSW One प्लेटफार्म से।
customer
12.9s
From where?
कहां से?
agent
13.6s
This is Rohit speaking from the JSW One platform.
रोहित बात कर रहा हूं फ्रॉम JSW One प्लेटफार्म से।
customer
16.8s
Rohit, where are you calling from?
रोहित कहां से बोल रहे हैं?
agent
18.9s
From the JSW One platform.
JSW One प्लेटफार्म से।
customer
20.8s
JSW pump?
JSW पंप?
customer
23.2s
Tell me.
बताइए।