{
  "ucid": "21112178851597871",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:29:38",
  "end_time": "2026-09-04 15:30:30",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA69327124d4be25f5c2fd74f5de360f7d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 829,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851597871__DIA69327124d4be25f5c2fd74f5de360f7d.mp3",
  "audio_bytes": 80136,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.712,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Hello   (हेलो)\n[7s] CUSTOMER: Yes   (हां)\n[8s] AGENT: Sandeep ji, hello.   (संदीप जी, नमस्ते।)\n[9s] CUSTOMER: Yes, hello.   (हां, नमस्कार।)\n[10s] AGENT: This is Rohit speaking, Rohit from the JSW One platform.   (रोहित बात कर रहा हूं, रोहित फ्रॉम JSW One प्लेटफार्म से।)\n[13s] CUSTOMER: From where?   (कहां से?)\n[14s] AGENT: This is Rohit speaking from the JSW One platform.   (रोहित बात कर रहा हूं फ्रॉम JSW One प्लेटफार्म से।)\n[17s] CUSTOMER: Rohit, where are you calling from?   (रोहित कहां से बोल रहे हैं?)\n[19s] AGENT: From the JSW One platform.   (JSW One प्लेटफार्म से।)\n[21s] CUSTOMER: JSW pump?   (JSW पंप?)\n[23s] CUSTOMER: Tell me.   (बताइए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's side makes some parts of the conversation difficult to hear clearly.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always ask for permission to speak after your introduction, and if the customer seems confused by 'JSW One Platform', try rephrasing it to help them understand.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself from JSW One, but the customer had difficulty understanding the company name, mistaking it for 'JSW pump'. The agent repeated the name but did not clarify further. The call ended after the customer prompted the agent to continue, before any pitch or discovery could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: This is Rohit speaking, Rohit from the JSW One platform.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook; the conversation did not move past the introduction.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call did not progress to this stage.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about any current requirements.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any next step being established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always ask for permission to speak after your introduction, and if the customer seems confused by 'JSW One Platform', try rephrasing it to help them understand.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself from JSW One, but the customer had difficulty understanding the company name, mistaking it for 'JSW pump'. The agent repeated the name but did not clarify further. The call ended after the customer prompted the agent to continue, before any pitch or discovery could occur.\"}",
  "error": null,
  "latency_ms": 31298,
  "input_tokens": 2790,
  "output_tokens": 658,
  "created_at": "2026-09-25 11:29:59",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.574,
  "agent_talk_sec": 7.4,
  "customer_talk_sec": 5.5,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 2.5,
  "agent_wpm": 227.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 7,
  "discovery_qs": 0,
  "words_agent": 28,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851597871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.04,
      "end_s": 5.81,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851597871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.26,
      "end_s": 6.7,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851597871",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.21,
      "end_s": 7.52,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178851597871",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.62,
      "end_s": 8.62,
      "text_en": "Sandeep ji, hello.",
      "text_native": "संदीप जी, नमस्ते।"
    },
    {
      "ucid": "21112178851597871",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.83,
      "end_s": 9.54,
      "text_en": "Yes, hello.",
      "text_native": "हां, नमस्कार।"
    },
    {
      "ucid": "21112178851597871",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.5,
      "text_en": "This is Rohit speaking, Rohit from the JSW One platform.",
      "text_native": "रोहित बात कर रहा हूं, रोहित फ्रॉम JSW One प्लेटफार्म से।"
    },
    {
      "ucid": "21112178851597871",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.93,
      "end_s": 13.5,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178851597871",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.64,
      "end_s": 15.84,
      "text_en": "This is Rohit speaking from the JSW One platform.",
      "text_native": "रोहित बात कर रहा हूं फ्रॉम JSW One प्लेटफार्म से।"
    },
    {
      "ucid": "21112178851597871",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.81,
      "end_s": 18.24,
      "text_en": "Rohit, where are you calling from?",
      "text_native": "रोहित कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178851597871",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.94,
      "end_s": 20.2,
      "text_en": "From the JSW One platform.",
      "text_native": "JSW One प्लेटफार्म से।"
    },
    {
      "ucid": "21112178851597871",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.83,
      "end_s": 21.9,
      "text_en": "JSW pump?",
      "text_native": "JSW पंप?"
    },
    {
      "ucid": "21112178851597871",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.24,
      "end_s": 23.84,
      "text_en": "Tell me.",
      "text_native": "बताइए।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851597871",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: This is Rohit speaking, Rohit from the JSW One platform.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178851597871",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook; the conversation did not move past the introduction."
    },
    {
      "ucid": "21112178851597871",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call did not progress to this stage."
    },
    {
      "ucid": "21112178851597871",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "21112178851597871",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask about any current requirements."
    },
    {
      "ucid": "21112178851597871",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any next step being established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}