Call 21112178851524141 2026-09-04 · Aditya Pandey · 1:35
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +3/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook or value proposition; he immediately asked for the requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions; all information was volunteered by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
credit
But you don't give it on credit, so in that
did well
Qualify
Is there any requirement for this month, sir?
Summary
This was a follow-up call where the agent immediately asked for a requirement. The customer confirmed he had no current need, having just bought 50 MT from another supplier, and reiterated his objection to JSW's advance payment policy. The agent tried to counter by suggesting a small 2-3 ton trial order, but the call ended without a firm next step.
Coaching
On follow-up calls, you must still re-establish value with a hook and conduct discovery to understand the customer's current situation before asking for an order.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook or value proposition; he immediately asked for the requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions; all information was volunteered by the customer. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement for this month, sir? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended vaguely with no committed next step from either side. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | mishandled | But you don't give it on credit, so in that |
Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons. |
| incumbent_supplier | handled | Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur. |
I was saying take two tons, three tons. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.475 | 18.9s | 20.9s | 55.2s | 3.8s | 396.8 | 0 | 11 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हेलो।
agent
1.5s
Uh hello, Uday ji, right?
अह हेलो उदय जी ना?
customer
2.8s
Yes.
हां जी।
agent
3.5s
Sir, hello, I am Mayuresh Pandey speaking.
सर नमस्ते, मैं मयुरेश पांडे बात कर रहा था।
customer
5.4s
Yes.
हां जी।
agent
6.0s
Sir, we spoke last time as well, you had given a requirement but some work couldn't be done. Is there any requirement for this month, sir?
सर लास्ट टाइम भी आपसे बात हुई थी, आपने रिक्वायरमेंट दी थी पर कुछ वर्क नहीं हो पाया था। कुछ है सर अभी मंथ रिक्वायरमेंट?
customer
9.9s
For this, for JSW?
इसका, JSW का?
agent
11.1s
Yes, for JSW, sir, I had told you.
हां JSW का सर बताया था।
customer
12.4s
For the sheet, for the sheet? For MS sheet?
पत्रे का, पत्रे का? MS sheet का?
agent
13.9s
Yes, yes.
हां हां।
customer
14.3s
That same 250 grade you had mentioned, right? But you don't give it on credit, so in that
वही 250 grade में आपने बोला था ना, पर आप क्रेडिट पे देते नहीं हो तो अभी उसमे
agent
17.6s
Is there any requirement for this month, sir?
कुछ है सर अभी मंथ रिक्वायरमेंट?
customer
19.0s
Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur. The trucks were just unloaded yesterday.
अभी तो मैंने पच्चीस, पच्चीस ton, पच्चीस ton angle और पच्चीस ton MS sheet रायपुर से लिया है। अभी कल ही गाड़ियां खाली हुई है।
agent
24.5s
Okay sir, no problem. You didn't tell me if you had any requirement.
ठीक है सर, कोई नहीं। आप बताए नहीं आपको कुछ रिक्वायरमेंट है तो।
customer
26.6s
I have the number, but I'm telling you, right, in the end it comes down to the same thing that our procedure is that the deal happens two-three days after giving the money.
नंबर है पर मैं आपको बोल रहा हूं ना एंड में वही बात होती है कि हमारा प्रोसीजर है कि पैसे देने के दो-तीन दिन बाद डील होती है।
agent
31.2s
Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons.
हां सर पता है पर एक, मैं ये थोड़ी बोल रहा हूं पांच, दस ton पूरा लीजिए या पचास ton। मैं तो बोल रहा था दो ton लीजिए, तीन ton।
customer
35.1s
Two-three, in three tons, will it be viable for you?
दो-तीन, तीन ton में आपको पड़ेगा क्या?
agent
36.7s
Yes, I will manage, sir. It's just that it costs me a bit in freight, sir. You can arrange for your own vehicle for that.
हां, कर लूंगा सर। बस थोड़ा मैं freight में पड़ता है सर। वो आप गाड़ी अपना लगा लीजिएगा।
customer
39.6s
Oh ho ho. Okay, let's talk. You can arrange for your own vehicle.
ओ हो हो। चलो, करते हैं बात। आप अपना गाड़ी लगा लीजिएगा।
agent
42.0s
Okay okay, I understood.
ठीक ठीक, समझ गया।
customer
43.1s
Okay okay, okay.
ठीक है ठीक है, ओके।
agent
44.3s
Okay.
ओके।