{
  "ucid": "21112178851524141",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:17:21",
  "end_time": "2026-09-04 15:18:56",
  "duration_sec": 95,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe98011a9dd5f8a7dd1de1d6380854dd9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 840,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851524141__DIAe98011a9dd5f8a7dd1de1d6380854dd9.mp3",
  "audio_bytes": 223344,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 74.448,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Uh hello, Uday ji, right?   (अह हेलो उदय जी ना?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Sir, hello, I am Mayuresh Pandey speaking.   (सर नमस्ते, मैं मयुरेश पांडे बात कर रहा था।)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[6s] AGENT: Sir, we spoke last time as well, you had given a requirement but some work couldn't be done. Is there any requirement for this month, sir?   (सर लास्ट टाइम भी आपसे बात हुई थी, आपने रिक्वायरमेंट दी थी पर कुछ वर्क नहीं हो पाया था। कुछ है सर अभी मंथ रिक्वायरमेंट?)\n[10s] CUSTOMER: For this, for JSW?   (इसका, JSW का?)\n[11s] AGENT: Yes, for JSW, sir, I had told you.   (हां JSW का सर बताया था।)\n[12s] CUSTOMER: For the sheet, for the sheet? For MS sheet?   (पत्रे का, पत्रे का? MS sheet का?)\n[14s] AGENT: Yes, yes.   (हां हां।)\n[14s] CUSTOMER: That same 250 grade you had mentioned, right? But you don't give it on credit, so in that   (वही 250 grade में आपने बोला था ना, पर आप क्रेडिट पे देते नहीं हो तो अभी उसमे)\n[18s] AGENT: Is there any requirement for this month, sir?   (कुछ है सर अभी मंथ रिक्वायरमेंट?)\n[19s] CUSTOMER: Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur. The trucks were just unloaded yesterday.   (अभी तो मैंने पच्चीस, पच्चीस ton, पच्चीस ton angle और पच्चीस ton MS sheet रायपुर से लिया है। अभी कल ही गाड़ियां खाली हुई है।)\n[24s] AGENT: Okay sir, no problem. You didn't tell me if you had any requirement.   (ठीक है सर, कोई नहीं। आप बताए नहीं आपको कुछ रिक्वायरमेंट है तो।)\n[27s] CUSTOMER: I have the number, but I'm telling you, right, in the end it comes down to the same thing that our procedure is that the deal happens two-three days after giving the money.   (नंबर है पर मैं आपको बोल रहा हूं ना एंड में वही बात होती है कि हमारा प्रोसीजर है कि पैसे देने के दो-तीन दिन बाद डील होती है।)\n[31s] AGENT: Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons.   (हां सर पता है पर एक, मैं ये थोड़ी बोल रहा हूं पांच, दस ton पूरा लीजिए या पचास ton। मैं तो बोल रहा था दो ton लीजिए, तीन ton।)\n[35s] CUSTOMER: Two-three, in three tons, will it be viable for you?   (दो-तीन, तीन ton में आपको पड़ेगा क्या?)\n[37s] AGENT: Yes, I will manage, sir. It's just that it costs me a bit in freight, sir. You can arrange for your own vehicle for that.   (हां, कर लूंगा सर। बस थोड़ा मैं freight में पड़ता है सर। वो आप गाड़ी अपना लगा लीजिएगा।)\n[40s] CUSTOMER: Oh ho ho. Okay, let's talk. You can arrange for your own vehicle.   (ओ हो हो। चलो, करते हैं बात। आप अपना गाड़ी लगा लीजिएगा।)\n[42s] AGENT: Okay okay, I understood.   (ठीक ठीक, समझ गया।)\n[43s] CUSTOMER: Okay okay, okay.   (ठीक है ठीक है, ओके।)\n[44s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "On follow-up calls, you must still re-establish value with a hook and conduct discovery to understand the customer's current situation before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "This was a follow-up call where the agent immediately asked for a requirement. The customer confirmed he had no current need, having just bought 50 MT from another supplier, and reiterated his objection to JSW's advance payment policy. The agent tried to counter by suggesting a small 2-3 ton trial order, but the call ended without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook or value proposition; he immediately asked for the requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions; all information was volunteered by the customer.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched during the call.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Is there any requirement for this month, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely with no committed next step from either side.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"On follow-up calls, you must still re-establish value with a hook and conduct discovery to understand the customer's current situation before asking for an order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"But you don't give it on credit, so in that\", \"response\": \"Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur.\", \"response\": \"I was saying take two tons, three tons.\"}], \"call_summary\": \"This was a follow-up call where the agent immediately asked for a requirement. The customer confirmed he had no current need, having just bought 50 MT from another supplier, and reiterated his objection to JSW's advance payment policy. The agent tried to counter by suggesting a small 2-3 ton trial order, but the call ended without a firm next step.\"}",
  "error": null,
  "latency_ms": 45796,
  "input_tokens": 3424,
  "output_tokens": 839,
  "created_at": "2026-09-25 11:30:34",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.475,
  "agent_talk_sec": 18.9,
  "customer_talk_sec": 20.9,
  "dead_air_sec": 55.2,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 396.8,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 3,
  "words_agent": 125,
  "words_customer": 123,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851524141",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 2.53,
      "text_en": "Uh hello, Uday ji, right?",
      "text_native": "अह हेलो उदय जी ना?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 3.16,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 5.06,
      "text_en": "Sir, hello, I am Mayuresh Pandey speaking.",
      "text_native": "सर नमस्ते, मैं मयुरेश पांडे बात कर रहा था।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.36,
      "end_s": 5.66,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.96,
      "end_s": 9.56,
      "text_en": "Sir, we spoke last time as well, you had given a requirement but some work couldn't be done. Is there any requirement for this month, sir?",
      "text_native": "सर लास्ट टाइम भी आपसे बात हुई थी, आपने रिक्वायरमेंट दी थी पर कुछ वर्क नहीं हो पाया था। कुछ है सर अभी मंथ रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.86,
      "end_s": 10.86,
      "text_en": "For this, for JSW?",
      "text_native": "इसका, JSW का?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.09,
      "end_s": 12.2,
      "text_en": "Yes, for JSW, sir, I had told you.",
      "text_native": "हां JSW का सर बताया था।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.4,
      "end_s": 13.8,
      "text_en": "For the sheet, for the sheet? For MS sheet?",
      "text_native": "पत्रे का, पत्रे का? MS sheet का?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.9,
      "end_s": 14.2,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 17.5,
      "text_en": "That same 250 grade you had mentioned, right? But you don't give it on credit, so in that",
      "text_native": "वही 250 grade में आपने बोला था ना, पर आप क्रेडिट पे देते नहीं हो तो अभी उसमे"
    },
    {
      "ucid": "21112178851524141",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.6,
      "end_s": 18.8,
      "text_en": "Is there any requirement for this month, sir?",
      "text_native": "कुछ है सर अभी मंथ रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 24.0,
      "text_en": "Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur. The trucks were just unloaded yesterday.",
      "text_native": "अभी तो मैंने पच्चीस, पच्चीस ton, पच्चीस ton angle और पच्चीस ton MS sheet रायपुर से लिया है। अभी कल ही गाड़ियां खाली हुई है।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.5,
      "end_s": 26.5,
      "text_en": "Okay sir, no problem. You didn't tell me if you had any requirement.",
      "text_native": "ठीक है सर, कोई नहीं। आप बताए नहीं आपको कुछ रिक्वायरमेंट है तो।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.6,
      "end_s": 31.0,
      "text_en": "I have the number, but I'm telling you, right, in the end it comes down to the same thing that our procedure is that the deal happens two-three days after giving the money.",
      "text_native": "नंबर है पर मैं आपको बोल रहा हूं ना एंड में वही बात होती है कि हमारा प्रोसीजर है कि पैसे देने के दो-तीन दिन बाद डील होती है।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 35.0,
      "text_en": "Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons.",
      "text_native": "हां सर पता है पर एक, मैं ये थोड़ी बोल रहा हूं पांच, दस ton पूरा लीजिए या पचास ton। मैं तो बोल रहा था दो ton लीजिए, तीन ton।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 16,
      "speaker": "customer",
      "start_s": 35.1,
      "end_s": 36.5,
      "text_en": "Two-three, in three tons, will it be viable for you?",
      "text_native": "दो-तीन, तीन ton में आपको पड़ेगा क्या?"
    },
    {
      "ucid": "21112178851524141",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.7,
      "end_s": 39.5,
      "text_en": "Yes, I will manage, sir. It's just that it costs me a bit in freight, sir. You can arrange for your own vehicle for that.",
      "text_native": "हां, कर लूंगा सर। बस थोड़ा मैं freight में पड़ता है सर। वो आप गाड़ी अपना लगा लीजिएगा।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 18,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 41.8,
      "text_en": "Oh ho ho. Okay, let's talk. You can arrange for your own vehicle.",
      "text_native": "ओ हो हो। चलो, करते हैं बात। आप अपना गाड़ी लगा लीजिएगा।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 43.0,
      "text_en": "Okay okay, I understood.",
      "text_native": "ठीक ठीक, समझ गया।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 44.2,
      "text_en": "Okay okay, okay.",
      "text_native": "ठीक है ठीक है, ओके।"
    },
    {
      "ucid": "21112178851524141",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.3,
      "end_s": 44.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851524141",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly into the reason for the call."
    },
    {
      "ucid": "21112178851524141",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook or value proposition; he immediately asked for the requirement."
    },
    {
      "ucid": "21112178851524141",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions; all information was volunteered by the customer."
    },
    {
      "ucid": "21112178851524141",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched during the call."
    },
    {
      "ucid": "21112178851524141",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Is there any requirement for this month, sir?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178851524141",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended vaguely with no committed next step from either side."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851524141",
      "obj_type": "credit",
      "state": "mishandled",
      "evidence": "But you don't give it on credit, so in that",
      "response": "Yes sir, I know, but one, I'm not saying take a full five, ten tons or fifty tons. I was saying take two tons, three tons."
    },
    {
      "ucid": "21112178851524141",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "Right now I have taken twenty-five, twenty-five ton, twenty-five ton angle and twenty-five ton MS sheet from Raipur.",
      "response": "I was saying take two tons, three tons."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}