{
  "ucid": "21112178851509161",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:14:51",
  "end_time": "2026-09-04 15:16:35",
  "duration_sec": 104,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1b17ecf3ff8e6edb286204c35306ed7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 841,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178851509161__DIAd1b17ecf3ff8e6edb286204c35306ed7.mp3",
  "audio_bytes": 273672,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 91.224,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello.   (हेलो)\n[1s] CUSTOMER: Hello.   (हेलो)\n[2s] AGENT: Hello sir, this is Gautam speaking from JSW One.   (नमस्कार सर, मैं गौतम बात कर रहा था मैं JSW One से।)\n[5s] CUSTOMER: Yes, yes sir.   (जी जी सर।)\n[6s] AGENT: Yes sir, your account was registered and we received your requirement just now.   (जी सर, आपका अकाउंट रजिस्टर्ड था और रिक्वायरमेंट आई थी आपकी हमारे पास अभी।)\n[9s] CUSTOMER: Yes, yes sir.   (जी जी सर।)\n[10s] AGENT: Is this TMT requirement for a project, or did you want to check our price, sir?   (ये TMT की रिक्वायरमेंट किसी प्रोजेक्ट के लिए है या सर प्राइस आपको हमारा चेक करना था?)\n[13s] CUSTOMER: No, I mean, I am getting a house built, the requirement is for that.   (नहीं, अपना मतलब घर बनवा रहे हैं, उसी के लिए जरूरत है।)\n[17s] AGENT: We don't supply for houses, sir. This means it's not your trading firm then?   (घर के लिए सर हम सप्लाई नहीं करते। ये ट्रेडिंग फर्म आपकी नहीं है फिर इसका मतलब?)\n[20s] CUSTOMER: Pardon? This firm is mine. This firm is mine.   (जी? ये फर्म मेरी है। ये फर्म मेरी है।)\n[22s] AGENT: Oh, okay.   (अच्छा।)\n[23s] CUSTOMER: Yes, because the work is like that, you know, meaning trucks etc. run.   (जी, क्योंकि वो वैसा काम है ना, मतलब ट्रक वगेरह चलते हैं।)\n[25s] AGENT: Oh, okay.   (अच्छा।)\n[26s] CUSTOMER: Yes.   (जी।)\n[27s] AGENT: So, how many tons of TMT do you need approximately?   (तो इसमें कितना टन TMT चाहिए लगभग आपको?)\n[29s] CUSTOMER: This... right now it's that, that... what ton, it will be a requirement of around 16 quintals for us, the one that has been sent.   (ये अभी तो वही, वही टन क्या, वही 16 क्विंटल की हमें रिक्वायरमेंट करीब होगी ये, जो भेजी है।)\n[34s] AGENT: Here on our end, it's showing 170 tons.   (ये हमारे यहां तो 170 टन दिख रहा है।)\n[36s] CUSTOMER: Oh, it's showing 170 tons?   (अच्छा, 170 टन दिख रहा है?)\n[37s] AGENT: Yes, our MOQ is 10 tons, so we won't be able to provide service there.   (हां, हमारा MOQ 10 टन का है तो सर्विस नहीं कर पाएंगे हम वहां पे।)\n[41s] CUSTOMER: Oh, okay.   (अच्छा अच्छा।)\n[42s] AGENT: Yes.   (हां।)\n[42s] CUSTOMER: No, what is the minimum one has to take?   (नहीं, मिनिमम कितना लेना पड़ता है?)\n[44s] AGENT: First of all, we don't provide for home construction.   (हम पहली बात तो होम कंस्ट्रक्शन के लिए देते नहीं हैं।)\n[46s] CUSTOMER: Oh, okay.   (अच्छा अच्छा।)\n[47s] AGENT: Even if we do, the quantity is high, that much is not used in a house, so that's why the feasibility... this is the thing.   (देते भी हैं तो क्वांटिटी ज्यादा है, उतनी घर में लगती नहीं है, तो इसलिए फिजिबिलिटी... ये चीज है।)\n[51s] CUSTOMER: Okay, okay okay.   (ठीक है, ठीक ठीक।)\n[52s] AGENT: Alright sir? Okay.   (ठीक है सर? ओके।)\n[53s] CUSTOMER: Okay okay.   (ठीक ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: No significant issues with audio quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a lead seems like a mismatch, still quickly revalidate all key fields from the submission before disqualifying, as the customer's initial statement might not match the full requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who submitted a TMT requirement. The customer clarified the need was for personal house construction and the quantity was 1.6 tons (16 quintals). The agent correctly identified this was below the 10-ton MOQ and outside the target business segment, then politely ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, your account was registered and we received your requirement just now.\", \"comment\": \"The agent correctly opened by referencing the requirement received from the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about quantity, failing to revalidate product details, location, or timeline before disqualifying the lead.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the end application (house construction) before the call was terminated due to a mismatch.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly terminated due to a lead mismatch before any price or timeline could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We don't supply for houses, sir.\", \"comment\": \"The agent correctly identified the lead was not a fit and did not waste time with an unnecessary pitch.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a lead seems like a mismatch, still quickly revalidate all key fields from the submission before disqualifying, as the customer's initial statement might not match the full requirement.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who submitted a TMT requirement. The customer clarified the need was for personal house construction and the quantity was 1.6 tons (16 quintals). The agent correctly identified this was below the 10-ton MOQ and outside the target business segment, then politely ended the call.\"}",
  "error": null,
  "latency_ms": 34449,
  "input_tokens": 3509,
  "output_tokens": 648,
  "created_at": "2026-09-25 11:30:25",
  "sentiment": "positive",
  "sentiment_score": 0.367,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.6,
  "agent_talk_sec": 26.4,
  "customer_talk_sec": 17.6,
  "dead_air_sec": 60.0,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 290.9,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 14,
  "discovery_qs": 4,
  "words_agent": 128,
  "words_customer": 92,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851509161",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.21,
      "end_s": 0.68,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851509161",
      "idx": 1,
      "speaker": "customer",
      "start_s": 0.88,
      "end_s": 1.23,
      "text_en": "Hello.",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178851509161",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 4.28,
      "text_en": "Hello sir, this is Gautam speaking from JSW One.",
      "text_native": "नमस्कार सर, मैं गौतम बात कर रहा था मैं JSW One से।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.67,
      "end_s": 5.2,
      "text_en": "Yes, yes sir.",
      "text_native": "जी जी सर।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 8.4,
      "text_en": "Yes sir, your account was registered and we received your requirement just now.",
      "text_native": "जी सर, आपका अकाउंट रजिस्टर्ड था और रिक्वायरमेंट आई थी आपकी हमारे पास अभी।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.77,
      "end_s": 9.3,
      "text_en": "Yes, yes sir.",
      "text_native": "जी जी सर।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.56,
      "end_s": 12.7,
      "text_en": "Is this TMT requirement for a project, or did you want to check our price, sir?",
      "text_native": "ये TMT की रिक्वायरमेंट किसी प्रोजेक्ट के लिए है या सर प्राइस आपको हमारा चेक करना था?"
    },
    {
      "ucid": "21112178851509161",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 16.2,
      "text_en": "No, I mean, I am getting a house built, the requirement is for that.",
      "text_native": "नहीं, अपना मतलब घर बनवा रहे हैं, उसी के लिए जरूरत है।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 8,
      "speaker": "agent",
      "start_s": 16.53,
      "end_s": 19.5,
      "text_en": "We don't supply for houses, sir. This means it's not your trading firm then?",
      "text_native": "घर के लिए सर हम सप्लाई नहीं करते। ये ट्रेडिंग फर्म आपकी नहीं है फिर इसका मतलब?"
    },
    {
      "ucid": "21112178851509161",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 21.4,
      "text_en": "Pardon? This firm is mine. This firm is mine.",
      "text_native": "जी? ये फर्म मेरी है। ये फर्म मेरी है।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 22.2,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.7,
      "end_s": 25.0,
      "text_en": "Yes, because the work is like that, you know, meaning trucks etc. run.",
      "text_native": "जी, क्योंकि वो वैसा काम है ना, मतलब ट्रक वगेरह चलते हैं।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 25.7,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.3,
      "end_s": 26.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 28.9,
      "text_en": "So, how many tons of TMT do you need approximately?",
      "text_native": "तो इसमें कितना टन TMT चाहिए लगभग आपको?"
    },
    {
      "ucid": "21112178851509161",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 33.2,
      "text_en": "This... right now it's that, that... what ton, it will be a requirement of around 16 quintals for us, the one that has been sent.",
      "text_native": "ये अभी तो वही, वही टन क्या, वही 16 क्विंटल की हमें रिक्वायरमेंट करीब होगी ये, जो भेजी है।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 35.5,
      "text_en": "Here on our end, it's showing 170 tons.",
      "text_native": "ये हमारे यहां तो 170 टन दिख रहा है।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 17,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 37.2,
      "text_en": "Oh, it's showing 170 tons?",
      "text_native": "अच्छा, 170 टन दिख रहा है?"
    },
    {
      "ucid": "21112178851509161",
      "idx": 18,
      "speaker": "agent",
      "start_s": 37.4,
      "end_s": 40.4,
      "text_en": "Yes, our MOQ is 10 tons, so we won't be able to provide service there.",
      "text_native": "हां, हमारा MOQ 10 टन का है तो सर्विस नहीं कर पाएंगे हम वहां पे।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.7,
      "end_s": 41.2,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 20,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 41.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 43.5,
      "text_en": "No, what is the minimum one has to take?",
      "text_native": "नहीं, मिनिमम कितना लेना पड़ता है?"
    },
    {
      "ucid": "21112178851509161",
      "idx": 22,
      "speaker": "agent",
      "start_s": 43.9,
      "end_s": 45.9,
      "text_en": "First of all, we don't provide for home construction.",
      "text_native": "हम पहली बात तो होम कंस्ट्रक्शन के लिए देते नहीं हैं।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 23,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 46.7,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 24,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 50.8,
      "text_en": "Even if we do, the quantity is high, that much is not used in a house, so that's why the feasibility... this is the thing.",
      "text_native": "देते भी हैं तो क्वांटिटी ज्यादा है, उतनी घर में लगती नहीं है, तो इसलिए फिजिबिलिटी... ये चीज है।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 25,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 51.9,
      "text_en": "Okay, okay okay.",
      "text_native": "ठीक है, ठीक ठीक।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.0,
      "end_s": 52.8,
      "text_en": "Alright sir? Okay.",
      "text_native": "ठीक है सर? ओके।"
    },
    {
      "ucid": "21112178851509161",
      "idx": 27,
      "speaker": "customer",
      "start_s": 53.1,
      "end_s": 53.6,
      "text_en": "Okay okay.",
      "text_native": "ठीक ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851509161",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, your account was registered and we received your requirement just now.",
      "comment": "The agent correctly opened by referencing the requirement received from the platform."
    },
    {
      "ucid": "21112178851509161",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about quantity, failing to revalidate product details, location, or timeline before disqualifying the lead."
    },
    {
      "ucid": "21112178851509161",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the end application (house construction) before the call was terminated due to a mismatch."
    },
    {
      "ucid": "21112178851509161",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly terminated due to a lead mismatch before any price or timeline could be discussed."
    },
    {
      "ucid": "21112178851509161",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "We don't supply for houses, sir.",
      "comment": "The agent correctly identified the lead was not a fit and did not waste time with an unnecessary pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}