Call 21112178851469192 2026-09-04 · Aditya Pandey · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 19 turns, clean transcript (16% inaudible) | Marathi | 19 | supply_led (campaign_name:medium) |
Audio: clear: There is some background noise and slight muffling on the customer's side, but the conversation is generally easy to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.70
confidence high · +7/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead opening with a reference to a past interaction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, material usage, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, so no relevant USPs could be pitched. The agent's mention of MOQ was a reaction, not a structured pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, greetings. I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.
Qualify
Don't you have a requirement now, a live one?
Summary
Agent contacted a previously registered manufacturing lead about an HR steel requirement. The customer stated they have no immediate need due to a market downturn but might have a requirement next week. The agent reacted by highlighting the low MOQ and agreed to send contact details via WhatsApp for future follow-up.
Coaching
You skipped discovery entirely. After your introduction, you must ask questions to understand the customer's business before asking if they have a live requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that. Agent identified self and company, and gained permission to speak by referencing a prior registration, which is an acceptable alternative to asking 'is it a good time'. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not lead with a supply or price hook, instead opening with a reference to a past interaction. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, material usage, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched. The agent's mention of MOQ was a reaction, not a structured pitch. |
| SL5 Qualify | 2 | pass | – | 2.0 | Don't you have a requirement now, a live one? Agent correctly asked if there was a current, live requirement. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will, yes, I will send a text, we will send it to you on your WhatsApp. Agent committed to a clear next step of sending contact details via WhatsApp as requested by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.631 | 30.4s | 17.8s | 36.8s | 6.9s | 254.6 | 0 | 9 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो.
agent
1.3s
Hello, this tech technology?
customer
3.0s
Yes.
हा.
agent
3.5s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.
customer
6.6s
Yes.
हा.
agent
7.1s
Sir, you had registered on our platform, I had called regarding that. Last month you probably also spoke with my colleagues, you had a requirement in HR.
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. लास्ट मंथ तुमची शायद माझ्या कलीगशी पण बोलणं झालं होतं, HR मध्ये तुमची रिक्वायरमेंट होती.
customer
14.1s
Yes, yes, yes. That is, because the market is a bit down, so
हो हो हो. ते असं थोडं तो मार्केट डाऊन असल्यामुळे असं
agent
18.4s
Don't you have a requirement now, a live one?
तुमच्या आता रिक्वायरमेंट नाहीये का आता लाईव्ह?
customer
20.5s
Not right now. [inaudible] The requirement is less.
सध्या नाहीये. [inaudible] रिक्वायरमेंट कमी आहे.
agent
25.0s
Uh, no issue at all, sir. Our MOQ, we can supply even up to three tons to you. There is no restraint on quantity.
अ काही काही इशू नाही साहेब. आमच्या MOQ three ton पण पर्यंत आम्ही सप्लाय करू शकतो तुम्हाला. क्वान्टिटीमध्ये काही रिस्ट्रेंट नाहीये.
customer
31.1s
[inaudible] ton?
agent
33.2s
From five to three, even up to three tons we can supply the material to you.
पाच ते तीन पर्यंत, तीन ton पर्यंत पण आम्ही सप्लाय करू शकतो मटेरियल तुम्हाला.
customer
37.1s
Okay. If a requirement comes up next week, then I will let you know.
हो. नेक्स्ट वीक मध्ये जर का निघाली रिक्वायरमेंट, तर मी तुम्हाला सांगतो मग.
agent
41.6s
Okay, sir. I will give you my contact number. Then whatever requirement you have, you can send it to me.
ठीक आहे साहेब. मी तुम्हाला देतो माझा कॉन्टॅक्ट नंबर. मग जे पण रिक्वायरमेंट असेल ते मला पाठवू शकता.
customer
45.9s
Send me a WhatsApp.
मला एक WhatsApp करा.
agent
47.0s
I will, yes, I will send a text, we will send it to you on your WhatsApp.
मी तुम्हाला, हा मी टेक्स्ट पाठवतो आम्ही तुम्हाला तुमच्या WhatsApp वर.
customer
49.6s
Okay.
agent
50.1s
Thank you.
customer
50.6s
[inaudible]