{
  "ucid": "21112178851469192",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:08:11",
  "end_time": "2026-09-04 15:09:36",
  "duration_sec": 85,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf9a261d3fc05e07a7e441c9d04314e10.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 848,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851469192__DIAf9a261d3fc05e07a7e441c9d04314e10.mp3",
  "audio_bytes": 203040,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.68,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, this tech technology?\n[3s] CUSTOMER: Yes.   (हा.)\n[3s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.)\n[7s] CUSTOMER: Yes.   (हा.)\n[7s] AGENT: Sir, you had registered on our platform, I had called regarding that. Last month you probably also spoke with my colleagues, you had a requirement in HR.   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. लास्ट मंथ तुमची शायद माझ्या कलीगशी पण बोलणं झालं होतं, HR मध्ये तुमची रिक्वायरमेंट होती.)\n[14s] CUSTOMER: Yes, yes, yes. That is, because the market is a bit down, so   (हो हो हो. ते असं थोडं तो मार्केट डाऊन असल्यामुळे असं)\n[18s] AGENT: Don't you have a requirement now, a live one?   (तुमच्या आता रिक्वायरमेंट नाहीये का आता लाईव्ह?)\n[20s] CUSTOMER: Not right now. [inaudible] The requirement is less.   (सध्या नाहीये. [inaudible] रिक्वायरमेंट कमी आहे.)\n[25s] AGENT: Uh, no issue at all, sir. Our MOQ, we can supply even up to three tons to you. There is no restraint on quantity.   (अ काही काही इशू नाही साहेब. आमच्या MOQ three ton पण पर्यंत आम्ही सप्लाय करू शकतो तुम्हाला. क्वान्टिटीमध्ये काही रिस्ट्रेंट नाहीये.)\n[31s] CUSTOMER: [inaudible] ton?\n[33s] AGENT: From five to three, even up to three tons we can supply the material to you.   (पाच ते तीन पर्यंत, तीन ton पर्यंत पण आम्ही सप्लाय करू शकतो मटेरियल तुम्हाला.)\n[37s] CUSTOMER: Okay. If a requirement comes up next week, then I will let you know.   (हो. नेक्स्ट वीक मध्ये जर का निघाली रिक्वायरमेंट, तर मी तुम्हाला सांगतो मग.)\n[42s] AGENT: Okay, sir. I will give you my contact number. Then whatever requirement you have, you can send it to me.   (ठीक आहे साहेब. मी तुम्हाला देतो माझा कॉन्टॅक्ट नंबर. मग जे पण रिक्वायरमेंट असेल ते मला पाठवू शकता.)\n[46s] CUSTOMER: Send me a WhatsApp.   (मला एक WhatsApp करा.)\n[47s] AGENT: I will, yes, I will send a text, we will send it to you on your WhatsApp.   (मी तुम्हाला, हा मी टेक्स्ट पाठवतो आम्ही तुम्हाला तुमच्या WhatsApp वर.)\n[50s] CUSTOMER: Okay.\n[50s] AGENT: Thank you.\n[51s] CUSTOMER: [inaudible]",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some background noise and slight muffling on the customer's side, but the conversation is generally easy to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (16% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped discovery entirely. After your introduction, you must ask questions to understand the customer's business before asking if they have a live requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent contacted a previously registered manufacturing lead about an HR steel requirement. The customer stated they have no immediate need due to a market downturn but might have a requirement next week. The agent reacted by highlighting the low MOQ and agreed to send contact details via WhatsApp for future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.\", \"comment\": \"Agent identified self and company, and gained permission to speak by referencing a prior registration, which is an acceptable alternative to asking 'is it a good time'.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a reference to a past interaction.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, material usage, or procurement habits.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched. The agent's mention of MOQ was a reaction, not a structured pitch.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Don't you have a requirement now, a live one?\", \"comment\": \"Agent correctly asked if there was a current, live requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will, yes, I will send a text, we will send it to you on your WhatsApp.\", \"comment\": \"Agent committed to a clear next step of sending contact details via WhatsApp as requested by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped discovery entirely. After your introduction, you must ask questions to understand the customer's business before asking if they have a live requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted a previously registered manufacturing lead about an HR steel requirement. The customer stated they have no immediate need due to a market downturn but might have a requirement next week. The agent reacted by highlighting the low MOQ and agreed to send contact details via WhatsApp for future follow-up.\"}",
  "error": null,
  "latency_ms": 35778,
  "input_tokens": 3189,
  "output_tokens": 752,
  "created_at": "2026-09-25 11:30:52",
  "sentiment": "positive",
  "sentiment_score": 0.702,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.631,
  "agent_talk_sec": 30.4,
  "customer_talk_sec": 17.8,
  "dead_air_sec": 36.8,
  "longest_monologue_sec": 6.9,
  "agent_wpm": 254.6,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 2,
  "words_agent": 129,
  "words_customer": 46,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851469192",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178851469192",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.83,
      "text_en": "Hello, this tech technology?",
      "text_native": "Hello, this tech technology?"
    },
    {
      "ucid": "21112178851469192",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.96,
      "end_s": 3.26,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178851469192",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.46,
      "end_s": 6.5,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी."
    },
    {
      "ucid": "21112178851469192",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.63,
      "end_s": 7.0,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178851469192",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 14.04,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. Last month you probably also spoke with my colleagues, you had a requirement in HR.",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, त्या संदर्भात कॉल केला होता. लास्ट मंथ तुमची शायद माझ्या कलीगशी पण बोलणं झालं होतं, HR मध्ये तुमची रिक्वायरमेंट होती."
    },
    {
      "ucid": "21112178851469192",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.14,
      "end_s": 17.84,
      "text_en": "Yes, yes, yes. That is, because the market is a bit down, so",
      "text_native": "हो हो हो. ते असं थोडं तो मार्केट डाऊन असल्यामुळे असं"
    },
    {
      "ucid": "21112178851469192",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.4,
      "end_s": 20.4,
      "text_en": "Don't you have a requirement now, a live one?",
      "text_native": "तुमच्या आता रिक्वायरमेंट नाहीये का आता लाईव्ह?"
    },
    {
      "ucid": "21112178851469192",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 24.84,
      "text_en": "Not right now. [inaudible] The requirement is less.",
      "text_native": "सध्या नाहीये. [inaudible] रिक्वायरमेंट कमी आहे."
    },
    {
      "ucid": "21112178851469192",
      "idx": 9,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 31.0,
      "text_en": "Uh, no issue at all, sir. Our MOQ, we can supply even up to three tons to you. There is no restraint on quantity.",
      "text_native": "अ काही काही इशू नाही साहेब. आमच्या MOQ three ton पण पर्यंत आम्ही सप्लाय करू शकतो तुम्हाला. क्वान्टिटीमध्ये काही रिस्ट्रेंट नाहीये."
    },
    {
      "ucid": "21112178851469192",
      "idx": 10,
      "speaker": "customer",
      "start_s": 31.1,
      "end_s": 32.5,
      "text_en": "[inaudible] ton?",
      "text_native": "[inaudible] ton?"
    },
    {
      "ucid": "21112178851469192",
      "idx": 11,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 37.0,
      "text_en": "From five to three, even up to three tons we can supply the material to you.",
      "text_native": "पाच ते तीन पर्यंत, तीन ton पर्यंत पण आम्ही सप्लाय करू शकतो मटेरियल तुम्हाला."
    },
    {
      "ucid": "21112178851469192",
      "idx": 12,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 41.5,
      "text_en": "Okay. If a requirement comes up next week, then I will let you know.",
      "text_native": "हो. नेक्स्ट वीक मध्ये जर का निघाली रिक्वायरमेंट, तर मी तुम्हाला सांगतो मग."
    },
    {
      "ucid": "21112178851469192",
      "idx": 13,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 45.8,
      "text_en": "Okay, sir. I will give you my contact number. Then whatever requirement you have, you can send it to me.",
      "text_native": "ठीक आहे साहेब. मी तुम्हाला देतो माझा कॉन्टॅक्ट नंबर. मग जे पण रिक्वायरमेंट असेल ते मला पाठवू शकता."
    },
    {
      "ucid": "21112178851469192",
      "idx": 14,
      "speaker": "customer",
      "start_s": 45.9,
      "end_s": 47.0,
      "text_en": "Send me a WhatsApp.",
      "text_native": "मला एक WhatsApp करा."
    },
    {
      "ucid": "21112178851469192",
      "idx": 15,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 49.5,
      "text_en": "I will, yes, I will send a text, we will send it to you on your WhatsApp.",
      "text_native": "मी तुम्हाला, हा मी टेक्स्ट पाठवतो आम्ही तुम्हाला तुमच्या WhatsApp वर."
    },
    {
      "ucid": "21112178851469192",
      "idx": 16,
      "speaker": "customer",
      "start_s": 49.6,
      "end_s": 50.0,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178851469192",
      "idx": 17,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 50.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178851469192",
      "idx": 18,
      "speaker": "customer",
      "start_s": 50.6,
      "end_s": 52.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851469192",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.",
      "comment": "Agent identified self and company, and gained permission to speak by referencing a prior registration, which is an acceptable alternative to asking 'is it a good time'."
    },
    {
      "ucid": "21112178851469192",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a reference to a past interaction."
    },
    {
      "ucid": "21112178851469192",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, material usage, or procurement habits."
    },
    {
      "ucid": "21112178851469192",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no relevant USPs could be pitched. The agent's mention of MOQ was a reaction, not a structured pitch."
    },
    {
      "ucid": "21112178851469192",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Don't you have a requirement now, a live one?",
      "comment": "Agent correctly asked if there was a current, live requirement."
    },
    {
      "ucid": "21112178851469192",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will, yes, I will send a text, we will send it to you on your WhatsApp.",
      "comment": "Agent committed to a clear next step of sending contact details via WhatsApp as requested by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}