Call 21112178851465551 2026-09-04 · Ronak Mehta · 4:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 76 turns, clean transcript (0% inaudible) | Hindi | 76 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +10/−3
from 18 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak; he jumped directly into asking for a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a price or availability hook, instead opening with a direct requirement check.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent successfully identified the customer segment (trader), monthly volume, and payment method, but did not ask about applications, current suppliers, or JSW share.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
We should get a good rate, however we have to do it.
Okay. Send the rates and all once, what are they for today.
did well
Pitch (2-3 USPs)
You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.
Qualify
5.8 thickness, yes, correct. ... 6 feet by 10 feet, of 1800, right? ... And how many tons will it be? ... 10 tons.
Summary
The agent contacted a known lead, a trader, who initially had no requirement. After the customer asked for a price, the agent successfully converted the call into a specific inquiry for 10 MT of 5.8mm HR sheet for Jodhpur. The agent captured the specifications and committed to checking stock and providing a quote. The customer's main concerns were competitive pricing and clean material.
Coaching
Your opening is too direct. Before asking for requirements, always ask for permission to speak and then lead with a strong price or availability hook to give the customer a reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils? The agent did not ask for permission to speak; he jumped directly into asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | is there any requirement coming up this month for HR, CR, sheets, coils? The agent did not lead with a price or availability hook, instead opening with a direct requirement check. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | is it trading? ... how much do you procure monthly, by the way? ... after that do you pay on credit or on advance only? How do you do it? Agent successfully identified the customer segment (trader), monthly volume, and payment method, but did not ask about applications, current suppliers, or JSW share. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material. Agent pitched the 'pure JSW material' USP in direct response to the customer's question about material quality. |
| SL5 Qualify | 2 | pass | – | 2.0 | 5.8 thickness, yes, correct. ... 6 feet by 10 feet, of 1800, right? ... And how many tons will it be? ... 10 tons. After the customer re-engaged, the agent successfully captured a specific requirement including thickness, dimensions, and quantity. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Okay sir, I'll get this checked for you first, in 5. 5.8 mm. Agent committed to a clear next step of checking stock for the specified material, which the customer agreed to. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | It never happened, so what can I do? Your transactions don't work out. |
Give me the inquiry this time, I'll do something, I'll talk to the plant. |
| price | mishandled | We should get a good rate, however we have to do it. |
Understood. I'll do it, I'll talk about the rates first, okay? |
| send_price_will_think | mishandled | Okay. Send the rates and all once, what are they for today. |
Today's is 61400, sir, for coil. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 87.0s | 39.2s | 159.8s | 7.0s | 369.7 | 0 | 42 | 34 | 20 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Ram Ram.
राम राम।
agent
2.7s
Yes, afternoon sir, Ram Ram sir. I am Evans Mehta speaking from JSW One.
जी आफ्टरनून सर, राम राम सर। Evans Mehta बात कर रहा हूं JSW One से।
customer
6.8s
Yes, hello.
जी, हेलो।
agent
7.4s
From JSW One. Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils?
JSW One से। हां महेश जी, कुछ अभी रिक्वायरमेंट आ रही है ये मंथ की HR में, CR में, शीट्स, कॉइल्स में?
customer
11.2s
That, I have already taken the material now.
वो तो अभी तो ले लिया माल।
agent
13.4s
Okay.
अच्छा।
agent
14.4s
So, how much do you procure monthly, by the way?
तो अभी कितना प्रोक्योरमेंट करते हैं मंथली का वैसे आप?
customer
17.1s
Five hundred ton.
पांच सौ टन।
agent
18.2s
Okay, so have you purchased the entire five hundred tons or is some of it remaining?
ओके, तो पूरा पांच सौ टन कर लिया परचेस आपने या बाकी है कुछ उसमें से?
customer
21.2s
We are the ones who buy daily, daily.
हम में से रोज खरीदने वाला है, डेली।
agent
23.2s
You do it daily? Yes, is it trading?
डेली करते हैं क्या आप? हां, ट्रेडिंग है क्या?
customer
24.5s
Trading.
ट्रेडिंग।
agent
25.0s
Because with us too, like, you have checked the pricings six or seven times, but you have never done a transaction with us.
क्योंकि आपने हमारे साथ भी लाइक छह सात बार आपने प्राइसिंग्स चेक किए हैं बट आपने कभी ट्रांजैक्शन नहीं किया हमारे साथ।
customer
29.4s
It never happened, so what can I do? Your transactions don't work out.
हुआ ही नहीं तो मैं क्या करूं? आपके ट्रांजैक्शन सेट बैठते ही नहीं हैं।
agent
32.8s
Give me the inquiry this time, I'll do something, I'll talk to the plant. I'll talk from today onwards.
दीजिए इस बार इंक्वायरी मैं कुछ करता हूं प्लान में बात करता हूं। आज से ही बात करता हूं आगे।
agent
36.5s
Right? So let's make it work. So right now, currently, is there anything?
है ना? तो बिठाते हैं। तो अभी अभी करंट में कुछ है?
customer
38.8s
No, for now, there is nothing.
नहीं, अभी तो फिलहाल कुछ नहीं है।
agent
40.7s
Okay.
अच्छा।
agent
41.6s
Should I do it next week? By when can I call?
एक नेक्स्ट वीक में करूं? कब तक कर सकता हूं कॉल?
customer
43.1s
Yes, yes, yes, next week. Hey, inquiries come daily, they come daily.
हां हां हां, नेक्स्ट वीक। अरे रोज आती है इंक्वायरी, रोज आती है।
agent
45.7s
That must be coming, sir. You are sitting in the market, so.
वो तो आती होंगी सर। आप हैं ही बैठे हैं मार्केट में तो।
agent
47.8s
Okay. I'll stay in connect, I'll keep you on WhatsApp. If you feel like it, just send me a message, okay? Immediately.
ठीक है। एक कनेक्ट पे रहता हूं, आपको WhatsApp करके रखता हूं। आपको लगे तो मुझे कुछ मैसेज कर देना वैसे ही, ठीक है? तुरंत।
customer
51.0s
Okay. Send the rates and all once, what are they for today.
ठीक है। एक बार रेट-वेट भेज दो आज की क्या है।
agent
53.2s
Let's see.
देख लेते हैं।
agent
54.0s
Today's is 61400, sir, for coil.
आज की 61400 है सर, कॉइल की।
customer
56.0s
Where is the material located?
कहां पे पड़ा माल?
agent
57.6s
Where is your location?
आपका लोकेशन कहां पर है?
customer
59.2s
Jodhpur.
जोधपुर।
agent
60.2s
Jodhpur, right? Let me verify the location once.
जोधपुर ना? मैं लोकेशन एक बार वेरीफाई कर लेता हूं।
agent
62.3s
But for you, I think Jaipur is closer.
बट आपका मुझे जयपुर नजदीक रहता है।
customer
63.9s
Yes.
हां।
agent
64.7s
We have it in Jaipur too, we have it. In Jaipur, we have a plant. We have a plant in Jaipur.
जयपुर में भी है हमारा, है। जयपुर में है प्लांट है हमारा। जयपुर में प्लांट है।
customer
67.7s
So do you give the full coil? How do you give it? Then the system for cutting and all?
तो आप क्या कॉइल पूरा देते हो? कैसे देते हो? फिर उसको कटिंग-वटिंग का सिस्टम?
agent
70.2s
We give coil as well, we give sheet as well, sir. If you give the dimensions, I can get it done in sheet form too.
कॉइल भी देते हैं, शीट भी देते हैं सर। डायमेंशन देंगे तो शीट में भी करके दे दूंगा।
customer
73.1s
That, I will give you the dimensions.
वो तो डायमेंशन दे दूंगा आपको।
agent
74.4s
Yes, give me the length and width.
हां, लेंथ विड्थ दे दीजिए ना मुझे।
customer
76.8s
Should I do something for coil now?
अभी कॉइल में करूं क्या कुछ?
agent
78.0s
Tell me for 5.8.
5.8 बता दो।
customer
79.8s
In 5.8 mm and how many tons?
5.8 mm में और कितना टन?
agent
81.0s
6 by 10
6/10
customer
81.8s
Huh?
हां?
agent
82.4s
6 mm by 10 mm, 6 feet by 10 feet.
6 mm / 10 mm, 6 फुट / 10 फुट।
customer
84.3s
Of 1800.
1800 का।
agent
85.8s
6 feet by 10 feet, of 1800, right?
6 फुट / 10 फुट, 1800 का ना?
customer
87.1s
Yes, 1800.
हां, 1800।
agent
87.7s
And 5. 5. mm will be your thickness, correct?
और 5. 5. mm आपका थिकनेस रहेगा, बराबर?
customer
89.4s
5.8 thickness, yes, correct.
5.8 थिकनेस, हां बराबर।
agent
91.1s
Okay.
ठीक है।
agent
92.3s
Will do. And how many tons will it be?
चलेगा। और कितना टन रहेगा?
customer
93.9s
10 tons.
10 टन।
agent
95.3s
10 tons.
10 टन।
agent
96.1s
This is in sheet form for you, right sir?
ये तो आपकी शीट में हो गई ना सर आपकी ये?
customer
97.7s
Hmm, in sheet.
हम्म, शीट में।
agent
99.0s
In sheet, right? Okay.
शीट में ना? ठीक है।
agent
100.2s
I'll check and give it to you.
मैं करता हूं चेक करके आपको देता हूं।
customer
101.2s
Okay, the material should be absolutely clean, right?
अच्छा, माल एकदम साफ चाहिए है ना?
agent
102.3s
You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.
आपको माल प्योर ही मिलेगा JSW, बाहर के जो प्राइसिंग्स में हमारे पास में इतना ही डिफरेंस रहता है। बाहर में तो मिक्स-मेक देते हैं आपको वो तो।
customer
106.5s
Hmm hmm.
हम्म हम्म।
agent
107.3s
Ours will be JSW, sir.
हमारा JSW का रहेगा सर।
customer
108.5s
What will be the payment system?
पेमेंट सिस्टम क्या रहेगा?
agent
109.4s
Payment system sir, since you are transacting for the first time, it will be advance. It's as per JSW norms. After you have two-three transactions, minimum two is required, after that do you pay on credit or on advance only? How do you do it?
पेमेंट सिस्टम सर, अभी आप पहली बार ट्रांजैक्शन कर रहे हैं तो एडवांस रहेगा। एस पर JSW नॉर्म्स है। बाकी आपके दो-तीन ट्रांजैक्शंस हो जाए, मिनिमम दो तो होता ही है, उसके बाद आप क्रेडिट पे करते हैं या एडवांस पे ही करते हैं? कैसे करते हैं आप?
customer
117.2s
We should get a good rate, however we have to do it.
हमको तो रेट अच्छी मिलनी चाहिए, कैसे भी करना है।
agent
119.5s
Understood. I'll do it, I'll talk about the rates first, okay?
समझ गया। मैं करता हूं, रेट्स का पहले बात कर लेता हूं, ओके?
customer
121.6s
Give a good rate, if there is ever an offer price, you can give that too, that we have this material lying around, you can give an offer price too.
रेट अच्छी दो, कभी कोई ऑफर प्राइस हो वो भी आप दे सकते हो कि हमारे पास ये माल पड़ा है, ऑफर प्राइस भी दे सकते हो।
agent
126.0s
In offers, there is nothing as such right now because it's live price, the volatile market has increased now, sir. Now, the material that is coming from ahead, I am giving you a market update, from the distributor also a high price is going to come now, from Monday even more.
ऑफर्स में तो अभी एस सच कुछ नहीं है क्योंकि लाइव प्राइस है, वोलेटाइल मार्केट अभी बढ़ गया है सर। अभी आगे आगे से भी आपको माल जो आ रहा है ना, अभी मार्केट अपडेट ही दे रहा हूं मैं, डिस्ट्रीब्यूटर से भी आज जो हाई प्राइस आने वाला है अभी, मंडे से तो और भी।
customer
133.3s
Okay, more from Monday?
अच्छा, मंडे से और?
agent
134.4s
Yes, and it's going to increase by another two-three rupees, sir. It has already increased by five to five, five to six rupees in the last month itself.
हां, और दो-तीन रुपए और बढ़ने वाला है सर। पांच से पांच, पांच से छह रुपए तो बढ़ चुके हैं लास्ट मंथ में ही।
customer
138.2s
Yes, not that, it has increased, that's fine.
हां, वो नहीं, बढ़ चुका है वो तो ठीक है।
agent
139.7s
Yes, so it is increasing, people are stocking up, distributors and traders both. That's why I told you that...
हां, तो बढ़ ही रहा है अभी, लोग स्टॉकिंग कर ही रहे हैं डिस्ट्रीब्यूटर्स भी और ट्रेडर्स भी। इसलिए मैंने आपको बोला कि...
customer
143.2s
No, I have also stocked up.
नहीं, स्टॉक मैंने भी किया हुआ है।
agent
144.3s
Understood. Yes, that sir, you are experienced in this then.
अंडरस्टूड। हां, वो तो सर आप, आप एक्सपीरियंस्ड हैं सर इसमें तो फिर।
customer
146.9s
Hmm hmm.
हम्म हम्म।
agent
148.0s
Okay sir, I'll get this checked for you first, in 5. 5.8 mm.
ठीक है सर, मैं ये आपको ये पहले ये चेक करा लेता हूं मैं 5. 5.8 mm में।
customer
150.8s
Yes, get it checked and let me know.
हां, चेक करवा के बता दो।
agent
152.0s
Okay. Okay, okay sir. Okay, thank you Mahesh ji.
ठीक है। ओके, ओके सर। ओके, थैंक यू महेश जी।
customer
154.4s
Welcome.
वेलकम।