{
  "ucid": "21112178851465551",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 15:07:35",
  "end_time": "2026-09-04 15:12:21",
  "duration_sec": 286,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA023da837045b2ba56d4d75fa95c3a57f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 849,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178851465551__DIA023da837045b2ba56d4d75fa95c3a57f.mp3",
  "audio_bytes": 806976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 268.992,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Ram Ram.   (राम राम।)\n[3s] AGENT: Yes, afternoon sir, Ram Ram sir. I am Evans Mehta speaking from JSW One.   (जी आफ्टरनून सर, राम राम सर। Evans Mehta बात कर रहा हूं JSW One से।)\n[7s] CUSTOMER: Yes, hello.   (जी, हेलो।)\n[7s] AGENT: From JSW One. Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils?   (JSW One से। हां महेश जी, कुछ अभी रिक्वायरमेंट आ रही है ये मंथ की HR में, CR में, शीट्स, कॉइल्स में?)\n[11s] CUSTOMER: That, I have already taken the material now.   (वो तो अभी तो ले लिया माल।)\n[13s] AGENT: Okay.   (अच्छा।)\n[14s] AGENT: So, how much do you procure monthly, by the way?   (तो अभी कितना प्रोक्योरमेंट करते हैं मंथली का वैसे आप?)\n[17s] CUSTOMER: Five hundred ton.   (पांच सौ टन।)\n[18s] AGENT: Okay, so have you purchased the entire five hundred tons or is some of it remaining?   (ओके, तो पूरा पांच सौ टन कर लिया परचेस आपने या बाकी है कुछ उसमें से?)\n[21s] CUSTOMER: We are the ones who buy daily, daily.   (हम में से रोज खरीदने वाला है, डेली।)\n[23s] AGENT: You do it daily? Yes, is it trading?   (डेली करते हैं क्या आप? हां, ट्रेडिंग है क्या?)\n[24s] CUSTOMER: Trading.   (ट्रेडिंग।)\n[25s] AGENT: Because with us too, like, you have checked the pricings six or seven times, but you have never done a transaction with us.   (क्योंकि आपने हमारे साथ भी लाइक छह सात बार आपने प्राइसिंग्स चेक किए हैं बट आपने कभी ट्रांजैक्शन नहीं किया हमारे साथ।)\n[29s] CUSTOMER: It never happened, so what can I do? Your transactions don't work out.   (हुआ ही नहीं तो मैं क्या करूं? आपके ट्रांजैक्शन सेट बैठते ही नहीं हैं।)\n[33s] AGENT: Give me the inquiry this time, I'll do something, I'll talk to the plant. I'll talk from today onwards.   (दीजिए इस बार इंक्वायरी मैं कुछ करता हूं प्लान में बात करता हूं। आज से ही बात करता हूं आगे।)\n[36s] AGENT: Right? So let's make it work. So right now, currently, is there anything?   (है ना? तो बिठाते हैं। तो अभी अभी करंट में कुछ है?)\n[39s] CUSTOMER: No, for now, there is nothing.   (नहीं, अभी तो फिलहाल कुछ नहीं है।)\n[41s] AGENT: Okay.   (अच्छा।)\n[42s] AGENT: Should I do it next week? By when can I call?   (एक नेक्स्ट वीक में करूं? कब तक कर सकता हूं कॉल?)\n[43s] CUSTOMER: Yes, yes, yes, next week. Hey, inquiries come daily, they come daily.   (हां हां हां, नेक्स्ट वीक। अरे रोज आती है इंक्वायरी, रोज आती है।)\n[46s] AGENT: That must be coming, sir. You are sitting in the market, so.   (वो तो आती होंगी सर। आप हैं ही बैठे हैं मार्केट में तो।)\n[48s] AGENT: Okay. I'll stay in connect, I'll keep you on WhatsApp. If you feel like it, just send me a message, okay? Immediately.   (ठीक है। एक कनेक्ट पे रहता हूं, आपको WhatsApp करके रखता हूं। आपको लगे तो मुझे कुछ मैसेज कर देना वैसे ही, ठीक है? तुरंत।)\n[51s] CUSTOMER: Okay. Send the rates and all once, what are they for today.   (ठीक है। एक बार रेट-वेट भेज दो आज की क्या है।)\n[53s] AGENT: Let's see.   (देख लेते हैं।)\n[54s] AGENT: Today's is 61400, sir, for coil.   (आज की 61400 है सर, कॉइल की।)\n[56s] CUSTOMER: Where is the material located?   (कहां पे पड़ा माल?)\n[58s] AGENT: Where is your location?   (आपका लोकेशन कहां पर है?)\n[59s] CUSTOMER: Jodhpur.   (जोधपुर।)\n[60s] AGENT: Jodhpur, right? Let me verify the location once.   (जोधपुर ना? मैं लोकेशन एक बार वेरीफाई कर लेता हूं।)\n[62s] AGENT: But for you, I think Jaipur is closer.   (बट आपका मुझे जयपुर नजदीक रहता है।)\n[64s] CUSTOMER: Yes.   (हां।)\n[65s] AGENT: We have it in Jaipur too, we have it. In Jaipur, we have a plant. We have a plant in Jaipur.   (जयपुर में भी है हमारा, है। जयपुर में है प्लांट है हमारा। जयपुर में प्लांट है।)\n[68s] CUSTOMER: So do you give the full coil? How do you give it? Then the system for cutting and all?   (तो आप क्या कॉइल पूरा देते हो? कैसे देते हो? फिर उसको कटिंग-वटिंग का सिस्टम?)\n[70s] AGENT: We give coil as well, we give sheet as well, sir. If you give the dimensions, I can get it done in sheet form too.   (कॉइल भी देते हैं, शीट भी देते हैं सर। डायमेंशन देंगे तो शीट में भी करके दे दूंगा।)\n[73s] CUSTOMER: That, I will give you the dimensions.   (वो तो डायमेंशन दे दूंगा आपको।)\n[74s] AGENT: Yes, give me the length and width.   (हां, लेंथ विड्थ दे दीजिए ना मुझे।)\n[77s] CUSTOMER: Should I do something for coil now?   (अभी कॉइल में करूं क्या कुछ?)\n[78s] AGENT: Tell me for 5.8.   (5.8 बता दो।)\n[80s] CUSTOMER: In 5.8 mm and how many tons?   (5.8 mm में और कितना टन?)\n[81s] AGENT: 6 by 10   (6/10)\n[82s] CUSTOMER: Huh?   (हां?)\n[82s] AGENT: 6 mm by 10 mm, 6 feet by 10 feet.   (6 mm / 10 mm, 6 फुट / 10 फुट।)\n[84s] CUSTOMER: Of 1800.   (1800 का।)\n[86s] AGENT: 6 feet by 10 feet, of 1800, right?   (6 फुट / 10 फुट, 1800 का ना?)\n[87s] CUSTOMER: Yes, 1800.   (हां, 1800।)\n[88s] AGENT: And 5. 5. mm will be your thickness, correct?   (और 5. 5. mm आपका थिकनेस रहेगा, बराबर?)\n[89s] CUSTOMER: 5.8 thickness, yes, correct.   (5.8 थिकनेस, हां बराबर।)\n[91s] AGENT: Okay.   (ठीक है।)\n[92s] AGENT: Will do. And how many tons will it be?   (चलेगा। और कितना टन रहेगा?)\n[94s] CUSTOMER: 10 tons.   (10 टन।)\n[95s] AGENT: 10 tons.   (10 टन।)\n[96s] AGENT: This is in sheet form for you, right sir?   (ये तो आपकी शीट में हो गई ना सर आपकी ये?)\n[98s] CUSTOMER: Hmm, in sheet.   (हम्म, शीट में।)\n[99s] AGENT: In sheet, right? Okay.   (शीट में ना? ठीक है।)\n[100s] AGENT: I'll check and give it to you.   (मैं करता हूं चेक करके आपको देता हूं।)\n[101s] CUSTOMER: Okay, the material should be absolutely clean, right?   (अच्छा, माल एकदम साफ चाहिए है ना?)\n[102s] AGENT: You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.   (आपको माल प्योर ही मिलेगा JSW, बाहर के जो प्राइसिंग्स में हमारे पास में इतना ही डिफरेंस रहता है। बाहर में तो मिक्स-मेक देते हैं आपको वो तो।)\n[106s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[107s] AGENT: Ours will be JSW, sir.   (हमारा JSW का रहेगा सर।)\n[108s] CUSTOMER: What will be the payment system?   (पेमेंट सिस्टम क्या रहेगा?)\n[109s] AGENT: Payment system sir, since you are transacting for the first time, it will be advance. It's as per JSW norms. After you have two-three transactions, minimum two is required, after that do you pay on credit or on advance only? How do you do it?   (पेमेंट सिस्टम सर, अभी आप पहली बार ट्रांजैक्शन कर रहे हैं तो एडवांस रहेगा। एस पर JSW नॉर्म्स है। बाकी आपके दो-तीन ट्रांजैक्शंस हो जाए, मिनिमम दो तो होता ही है, उसके बाद आप क्रेडिट पे करते हैं या एडवांस पे ही करते हैं? कैसे करते हैं आप?)\n[117s] CUSTOMER: We should get a good rate, however we have to do it.   (हमको तो रेट अच्छी मिलनी चाहिए, कैसे भी करना है।)\n[120s] AGENT: Understood. I'll do it, I'll talk about the rates first, okay?   (समझ गया। मैं करता हूं, रेट्स का पहले बात कर लेता हूं, ओके?)\n[122s] CUSTOMER: Give a good rate, if there is ever an offer price, you can give that too, that we have this material lying around, you can give an offer price too.   (रेट अच्छी दो, कभी कोई ऑफर प्राइस हो वो भी आप दे सकते हो कि हमारे पास ये माल पड़ा है, ऑफर प्राइस भी दे सकते हो।)\n[126s] AGENT: In offers, there is nothing as such right now because it's live price, the volatile market has increased now, sir. Now, the material that is coming from ahead, I am giving you a market update, from the distributor also a high price is going to come now, from Monday even more.   (ऑफर्स में तो अभी एस सच कुछ नहीं है क्योंकि लाइव प्राइस है, वोलेटाइल मार्केट अभी बढ़ गया है सर। अभी आगे आगे से भी आपको माल जो आ रहा है ना, अभी मार्केट अपडेट ही दे रहा हूं मैं, डिस्ट्रीब्यूटर से भी आज जो हाई प्राइस आने वाला है अभी, मंडे से तो और भी।)\n[133s] CUSTOMER: Okay, more from Monday?   (अच्छा, मंडे से और?)\n[134s] AGENT: Yes, and it's going to increase by another two-three rupees, sir. It has already increased by five to five, five to six rupees in the last month itself.   (हां, और दो-तीन रुपए और बढ़ने वाला है सर। पांच से पांच, पांच से छह रुपए तो बढ़ चुके हैं लास्ट मंथ में ही।)\n[138s] CUSTOMER: Yes, not that, it has increased, that's fine.   (हां, वो नहीं, बढ़ चुका है वो तो ठीक है।)\n[140s] AGENT: Yes, so it is increasing, people are stocking up, distributors and traders both. That's why I told you that...   (हां, तो बढ़ ही रहा है अभी, लोग स्टॉकिंग कर ही रहे हैं डिस्ट्रीब्यूटर्स भी और ट्रेडर्स भी। इसलिए मैंने आपको बोला कि...)\n[143s] CUSTOMER: No, I have also stocked up.   (नहीं, स्टॉक मैंने भी किया हुआ है।)\n[144s] AGENT: Understood. Yes, that sir, you are experienced in this then.   (अंडरस्टूड। हां, वो तो सर आप, आप एक्सपीरियंस्ड हैं सर इसमें तो फिर।)\n[147s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[148s] AGENT: Okay sir, I'll get this checked for you first, in 5. 5.8 mm.   (ठीक है सर, मैं ये आपको ये पहले ये चेक करा लेता हूं मैं 5. 5.8 mm में।)\n[151s] CUSTOMER: Yes, get it checked and let me know.   (हां, चेक करवा के बता दो।)\n[152s] AGENT: Okay. Okay, okay sir. Okay, thank you Mahesh ji.   (ठीक है। ओके, ओके सर। ओके, थैंक यू महेश जी।)\n[154s] CUSTOMER: Welcome.   (वेलकम।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 76,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "76 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "Your opening is too direct. Before asking for requirements, always ask for permission to speak and then lead with a strong price or availability hook to give the customer a reason to engage.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a known lead, a trader, who initially had no requirement. After the customer asked for a price, the agent successfully converted the call into a specific inquiry for 10 MT of 5.8mm HR sheet for Jodhpur. The agent captured the specifications and committed to checking stock and providing a quote. The customer's main concerns were competitive pricing and clean material.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils?\", \"comment\": \"The agent did not ask for permission to speak; he jumped directly into asking for a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"is there any requirement coming up this month for HR, CR, sheets, coils?\", \"comment\": \"The agent did not lead with a price or availability hook, instead opening with a direct requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"is it trading? ... how much do you procure monthly, by the way? ... after that do you pay on credit or on advance only? How do you do it?\", \"comment\": \"Agent successfully identified the customer segment (trader), monthly volume, and payment method, but did not ask about applications, current suppliers, or JSW share.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.\", \"comment\": \"Agent pitched the 'pure JSW material' USP in direct response to the customer's question about material quality.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"5.8 thickness, yes, correct. ... 6 feet by 10 feet, of 1800, right? ... And how many tons will it be? ... 10 tons.\", \"comment\": \"After the customer re-engaged, the agent successfully captured a specific requirement including thickness, dimensions, and quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, I'll get this checked for you first, in 5. 5.8 mm.\", \"comment\": \"Agent committed to a clear next step of checking stock for the specified material, which the customer agreed to.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your opening is too direct. Before asking for requirements, always ask for permission to speak and then lead with a strong price or availability hook to give the customer a reason to engage.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"It never happened, so what can I do? Your transactions don't work out.\", \"response\": \"Give me the inquiry this time, I'll do something, I'll talk to the plant.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"We should get a good rate, however we have to do it.\", \"response\": \"Understood. I'll do it, I'll talk about the rates first, okay?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Okay. Send the rates and all once, what are they for today.\", \"response\": \"Today's is 61400, sir, for coil.\"}], \"call_summary\": \"The agent contacted a known lead, a trader, who initially had no requirement. After the customer asked for a price, the agent successfully converted the call into a specific inquiry for 10 MT of 5.8mm HR sheet for Jodhpur. The agent captured the specifications and committed to checking stock and providing a quote. The customer's main concerns were competitive pricing and clean material.\"}",
  "error": null,
  "latency_ms": 43217,
  "input_tokens": 5516,
  "output_tokens": 1125,
  "created_at": "2026-09-25 23:02:30",
  "sentiment": "positive",
  "sentiment_score": 0.52,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 3,
  "lex_hits": 18,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.689,
  "agent_talk_sec": 87.0,
  "customer_talk_sec": 39.2,
  "dead_air_sec": 159.8,
  "longest_monologue_sec": 7.0,
  "agent_wpm": 369.7,
  "interruptions": 0,
  "agent_turns": 42,
  "customer_turns": 34,
  "discovery_qs": 20,
  "words_agent": 536,
  "words_customer": 217,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178851465551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Ram Ram.",
      "text_native": "राम राम।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 6.01,
      "text_en": "Yes, afternoon sir, Ram Ram sir. I am Evans Mehta speaking from JSW One.",
      "text_native": "जी आफ्टरनून सर, राम राम सर। Evans Mehta बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.4,
      "text_en": "Yes, hello.",
      "text_native": "जी, हेलो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 11.2,
      "text_en": "From JSW One. Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils?",
      "text_native": "JSW One से। हां महेश जी, कुछ अभी रिक्वायरमेंट आ रही है ये मंथ की HR में, CR में, शीट्स, कॉइल्स में?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.8,
      "text_en": "That, I have already taken the material now.",
      "text_native": "वो तो अभी तो ले लिया माल।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 13.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 16.5,
      "text_en": "So, how much do you procure monthly, by the way?",
      "text_native": "तो अभी कितना प्रोक्योरमेंट करते हैं मंथली का वैसे आप?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 17.8,
      "text_en": "Five hundred ton.",
      "text_native": "पांच सौ टन।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 20.6,
      "text_en": "Okay, so have you purchased the entire five hundred tons or is some of it remaining?",
      "text_native": "ओके, तो पूरा पांच सौ टन कर लिया परचेस आपने या बाकी है कुछ उसमें से?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.9,
      "text_en": "We are the ones who buy daily, daily.",
      "text_native": "हम में से रोज खरीदने वाला है, डेली।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 24.5,
      "text_en": "You do it daily? Yes, is it trading?",
      "text_native": "डेली करते हैं क्या आप? हां, ट्रेडिंग है क्या?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.5,
      "end_s": 25.0,
      "text_en": "Trading.",
      "text_native": "ट्रेडिंग।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 29.4,
      "text_en": "Because with us too, like, you have checked the pricings six or seven times, but you have never done a transaction with us.",
      "text_native": "क्योंकि आपने हमारे साथ भी लाइक छह सात बार आपने प्राइसिंग्स चेक किए हैं बट आपने कभी ट्रांजैक्शन नहीं किया हमारे साथ।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 31.8,
      "text_en": "It never happened, so what can I do? Your transactions don't work out.",
      "text_native": "हुआ ही नहीं तो मैं क्या करूं? आपके ट्रांजैक्शन सेट बैठते ही नहीं हैं।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 14,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 36.0,
      "text_en": "Give me the inquiry this time, I'll do something, I'll talk to the plant. I'll talk from today onwards.",
      "text_native": "दीजिए इस बार इंक्वायरी मैं कुछ करता हूं प्लान में बात करता हूं। आज से ही बात करता हूं आगे।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 15,
      "speaker": "agent",
      "start_s": 36.5,
      "end_s": 38.4,
      "text_en": "Right? So let's make it work. So right now, currently, is there anything?",
      "text_native": "है ना? तो बिठाते हैं। तो अभी अभी करंट में कुछ है?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.8,
      "end_s": 40.2,
      "text_en": "No, for now, there is nothing.",
      "text_native": "नहीं, अभी तो फिलहाल कुछ नहीं है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.7,
      "end_s": 41.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 18,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 43.1,
      "text_en": "Should I do it next week? By when can I call?",
      "text_native": "एक नेक्स्ट वीक में करूं? कब तक कर सकता हूं कॉल?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 19,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 45.4,
      "text_en": "Yes, yes, yes, next week. Hey, inquiries come daily, they come daily.",
      "text_native": "हां हां हां, नेक्स्ट वीक। अरे रोज आती है इंक्वायरी, रोज आती है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 20,
      "speaker": "agent",
      "start_s": 45.7,
      "end_s": 47.4,
      "text_en": "That must be coming, sir. You are sitting in the market, so.",
      "text_native": "वो तो आती होंगी सर। आप हैं ही बैठे हैं मार्केट में तो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 51.0,
      "text_en": "Okay. I'll stay in connect, I'll keep you on WhatsApp. If you feel like it, just send me a message, okay? Immediately.",
      "text_native": "ठीक है। एक कनेक्ट पे रहता हूं, आपको WhatsApp करके रखता हूं। आपको लगे तो मुझे कुछ मैसेज कर देना वैसे ही, ठीक है? तुरंत।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 22,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 52.8,
      "text_en": "Okay. Send the rates and all once, what are they for today.",
      "text_native": "ठीक है। एक बार रेट-वेट भेज दो आज की क्या है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 23,
      "speaker": "agent",
      "start_s": 53.2,
      "end_s": 53.6,
      "text_en": "Let's see.",
      "text_native": "देख लेते हैं।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 24,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 55.7,
      "text_en": "Today's is 61400, sir, for coil.",
      "text_native": "आज की 61400 है सर, कॉइल की।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 25,
      "speaker": "customer",
      "start_s": 56.0,
      "end_s": 56.9,
      "text_en": "Where is the material located?",
      "text_native": "कहां पे पड़ा माल?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 26,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 58.7,
      "text_en": "Where is your location?",
      "text_native": "आपका लोकेशन कहां पर है?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 27,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "Jodhpur.",
      "text_native": "जोधपुर।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 28,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.8,
      "text_en": "Jodhpur, right? Let me verify the location once.",
      "text_native": "जोधपुर ना? मैं लोकेशन एक बार वेरीफाई कर लेता हूं।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 29,
      "speaker": "agent",
      "start_s": 62.3,
      "end_s": 63.6,
      "text_en": "But for you, I think Jaipur is closer.",
      "text_native": "बट आपका मुझे जयपुर नजदीक रहता है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 30,
      "speaker": "customer",
      "start_s": 63.9,
      "end_s": 64.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 31,
      "speaker": "agent",
      "start_s": 64.7,
      "end_s": 67.2,
      "text_en": "We have it in Jaipur too, we have it. In Jaipur, we have a plant. We have a plant in Jaipur.",
      "text_native": "जयपुर में भी है हमारा, है। जयपुर में है प्लांट है हमारा। जयपुर में प्लांट है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 32,
      "speaker": "customer",
      "start_s": 67.7,
      "end_s": 70.2,
      "text_en": "So do you give the full coil? How do you give it? Then the system for cutting and all?",
      "text_native": "तो आप क्या कॉइल पूरा देते हो? कैसे देते हो? फिर उसको कटिंग-वटिंग का सिस्टम?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 33,
      "speaker": "agent",
      "start_s": 70.2,
      "end_s": 72.8,
      "text_en": "We give coil as well, we give sheet as well, sir. If you give the dimensions, I can get it done in sheet form too.",
      "text_native": "कॉइल भी देते हैं, शीट भी देते हैं सर। डायमेंशन देंगे तो शीट में भी करके दे दूंगा।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 34,
      "speaker": "customer",
      "start_s": 73.1,
      "end_s": 74.2,
      "text_en": "That, I will give you the dimensions.",
      "text_native": "वो तो डायमेंशन दे दूंगा आपको।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 35,
      "speaker": "agent",
      "start_s": 74.4,
      "end_s": 75.6,
      "text_en": "Yes, give me the length and width.",
      "text_native": "हां, लेंथ विड्थ दे दीजिए ना मुझे।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 36,
      "speaker": "customer",
      "start_s": 76.8,
      "end_s": 78.0,
      "text_en": "Should I do something for coil now?",
      "text_native": "अभी कॉइल में करूं क्या कुछ?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 37,
      "speaker": "agent",
      "start_s": 78.0,
      "end_s": 78.8,
      "text_en": "Tell me for 5.8.",
      "text_native": "5.8 बता दो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 38,
      "speaker": "customer",
      "start_s": 79.8,
      "end_s": 81.0,
      "text_en": "In 5.8 mm and how many tons?",
      "text_native": "5.8 mm में और कितना टन?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 39,
      "speaker": "agent",
      "start_s": 81.0,
      "end_s": 81.6,
      "text_en": "6 by 10",
      "text_native": "6/10"
    },
    {
      "ucid": "21112178851465551",
      "idx": 40,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 82.1,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 41,
      "speaker": "agent",
      "start_s": 82.4,
      "end_s": 83.9,
      "text_en": "6 mm by 10 mm, 6 feet by 10 feet.",
      "text_native": "6 mm / 10 mm, 6 फुट / 10 फुट।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 42,
      "speaker": "customer",
      "start_s": 84.3,
      "end_s": 85.0,
      "text_en": "Of 1800.",
      "text_native": "1800 का।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 43,
      "speaker": "agent",
      "start_s": 85.8,
      "end_s": 87.1,
      "text_en": "6 feet by 10 feet, of 1800, right?",
      "text_native": "6 फुट / 10 फुट, 1800 का ना?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 44,
      "speaker": "customer",
      "start_s": 87.1,
      "end_s": 87.7,
      "text_en": "Yes, 1800.",
      "text_native": "हां, 1800।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 45,
      "speaker": "agent",
      "start_s": 87.7,
      "end_s": 89.4,
      "text_en": "And 5. 5. mm will be your thickness, correct?",
      "text_native": "और 5. 5. mm आपका थिकनेस रहेगा, बराबर?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 46,
      "speaker": "customer",
      "start_s": 89.4,
      "end_s": 90.7,
      "text_en": "5.8 thickness, yes, correct.",
      "text_native": "5.8 थिकनेस, हां बराबर।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 47,
      "speaker": "agent",
      "start_s": 91.1,
      "end_s": 91.4,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 48,
      "speaker": "agent",
      "start_s": 92.3,
      "end_s": 93.4,
      "text_en": "Will do. And how many tons will it be?",
      "text_native": "चलेगा। और कितना टन रहेगा?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 49,
      "speaker": "customer",
      "start_s": 93.9,
      "end_s": 94.5,
      "text_en": "10 tons.",
      "text_native": "10 टन।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 50,
      "speaker": "agent",
      "start_s": 95.3,
      "end_s": 95.7,
      "text_en": "10 tons.",
      "text_native": "10 टन।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 51,
      "speaker": "agent",
      "start_s": 96.1,
      "end_s": 97.7,
      "text_en": "This is in sheet form for you, right sir?",
      "text_native": "ये तो आपकी शीट में हो गई ना सर आपकी ये?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 52,
      "speaker": "customer",
      "start_s": 97.7,
      "end_s": 98.6,
      "text_en": "Hmm, in sheet.",
      "text_native": "हम्म, शीट में।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 53,
      "speaker": "agent",
      "start_s": 99.0,
      "end_s": 99.7,
      "text_en": "In sheet, right? Okay.",
      "text_native": "शीट में ना? ठीक है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 54,
      "speaker": "agent",
      "start_s": 100.2,
      "end_s": 101.2,
      "text_en": "I'll check and give it to you.",
      "text_native": "मैं करता हूं चेक करके आपको देता हूं।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 55,
      "speaker": "customer",
      "start_s": 101.2,
      "end_s": 102.3,
      "text_en": "Okay, the material should be absolutely clean, right?",
      "text_native": "अच्छा, माल एकदम साफ चाहिए है ना?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 56,
      "speaker": "agent",
      "start_s": 102.3,
      "end_s": 106.0,
      "text_en": "You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.",
      "text_native": "आपको माल प्योर ही मिलेगा JSW, बाहर के जो प्राइसिंग्स में हमारे पास में इतना ही डिफरेंस रहता है। बाहर में तो मिक्स-मेक देते हैं आपको वो तो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 57,
      "speaker": "customer",
      "start_s": 106.5,
      "end_s": 106.9,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 58,
      "speaker": "agent",
      "start_s": 107.3,
      "end_s": 108.2,
      "text_en": "Ours will be JSW, sir.",
      "text_native": "हमारा JSW का रहेगा सर।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 59,
      "speaker": "customer",
      "start_s": 108.5,
      "end_s": 109.4,
      "text_en": "What will be the payment system?",
      "text_native": "पेमेंट सिस्टम क्या रहेगा?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 60,
      "speaker": "agent",
      "start_s": 109.4,
      "end_s": 116.4,
      "text_en": "Payment system sir, since you are transacting for the first time, it will be advance. It's as per JSW norms. After you have two-three transactions, minimum two is required, after that do you pay on credit or on advance only? How do you do it?",
      "text_native": "पेमेंट सिस्टम सर, अभी आप पहली बार ट्रांजैक्शन कर रहे हैं तो एडवांस रहेगा। एस पर JSW नॉर्म्स है। बाकी आपके दो-तीन ट्रांजैक्शंस हो जाए, मिनिमम दो तो होता ही है, उसके बाद आप क्रेडिट पे करते हैं या एडवांस पे ही करते हैं? कैसे करते हैं आप?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 61,
      "speaker": "customer",
      "start_s": 117.2,
      "end_s": 119.1,
      "text_en": "We should get a good rate, however we have to do it.",
      "text_native": "हमको तो रेट अच्छी मिलनी चाहिए, कैसे भी करना है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 62,
      "speaker": "agent",
      "start_s": 119.5,
      "end_s": 121.4,
      "text_en": "Understood. I'll do it, I'll talk about the rates first, okay?",
      "text_native": "समझ गया। मैं करता हूं, रेट्स का पहले बात कर लेता हूं, ओके?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 63,
      "speaker": "customer",
      "start_s": 121.6,
      "end_s": 125.6,
      "text_en": "Give a good rate, if there is ever an offer price, you can give that too, that we have this material lying around, you can give an offer price too.",
      "text_native": "रेट अच्छी दो, कभी कोई ऑफर प्राइस हो वो भी आप दे सकते हो कि हमारे पास ये माल पड़ा है, ऑफर प्राइस भी दे सकते हो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 64,
      "speaker": "agent",
      "start_s": 126.0,
      "end_s": 132.8,
      "text_en": "In offers, there is nothing as such right now because it's live price, the volatile market has increased now, sir. Now, the material that is coming from ahead, I am giving you a market update, from the distributor also a high price is going to come now, from Monday even more.",
      "text_native": "ऑफर्स में तो अभी एस सच कुछ नहीं है क्योंकि लाइव प्राइस है, वोलेटाइल मार्केट अभी बढ़ गया है सर। अभी आगे आगे से भी आपको माल जो आ रहा है ना, अभी मार्केट अपडेट ही दे रहा हूं मैं, डिस्ट्रीब्यूटर से भी आज जो हाई प्राइस आने वाला है अभी, मंडे से तो और भी।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 65,
      "speaker": "customer",
      "start_s": 133.3,
      "end_s": 134.1,
      "text_en": "Okay, more from Monday?",
      "text_native": "अच्छा, मंडे से और?"
    },
    {
      "ucid": "21112178851465551",
      "idx": 66,
      "speaker": "agent",
      "start_s": 134.4,
      "end_s": 138.0,
      "text_en": "Yes, and it's going to increase by another two-three rupees, sir. It has already increased by five to five, five to six rupees in the last month itself.",
      "text_native": "हां, और दो-तीन रुपए और बढ़ने वाला है सर। पांच से पांच, पांच से छह रुपए तो बढ़ चुके हैं लास्ट मंथ में ही।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 67,
      "speaker": "customer",
      "start_s": 138.2,
      "end_s": 139.5,
      "text_en": "Yes, not that, it has increased, that's fine.",
      "text_native": "हां, वो नहीं, बढ़ चुका है वो तो ठीक है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 68,
      "speaker": "agent",
      "start_s": 139.7,
      "end_s": 143.2,
      "text_en": "Yes, so it is increasing, people are stocking up, distributors and traders both. That's why I told you that...",
      "text_native": "हां, तो बढ़ ही रहा है अभी, लोग स्टॉकिंग कर ही रहे हैं डिस्ट्रीब्यूटर्स भी और ट्रेडर्स भी। इसलिए मैंने आपको बोला कि..."
    },
    {
      "ucid": "21112178851465551",
      "idx": 69,
      "speaker": "customer",
      "start_s": 143.2,
      "end_s": 144.3,
      "text_en": "No, I have also stocked up.",
      "text_native": "नहीं, स्टॉक मैंने भी किया हुआ है।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 70,
      "speaker": "agent",
      "start_s": 144.3,
      "end_s": 146.5,
      "text_en": "Understood. Yes, that sir, you are experienced in this then.",
      "text_native": "अंडरस्टूड। हां, वो तो सर आप, आप एक्सपीरियंस्ड हैं सर इसमें तो फिर।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 71,
      "speaker": "customer",
      "start_s": 146.9,
      "end_s": 147.3,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 72,
      "speaker": "agent",
      "start_s": 148.0,
      "end_s": 150.6,
      "text_en": "Okay sir, I'll get this checked for you first, in 5. 5.8 mm.",
      "text_native": "ठीक है सर, मैं ये आपको ये पहले ये चेक करा लेता हूं मैं 5. 5.8 mm में।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 73,
      "speaker": "customer",
      "start_s": 150.8,
      "end_s": 151.8,
      "text_en": "Yes, get it checked and let me know.",
      "text_native": "हां, चेक करवा के बता दो।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 74,
      "speaker": "agent",
      "start_s": 152.0,
      "end_s": 154.0,
      "text_en": "Okay. Okay, okay sir. Okay, thank you Mahesh ji.",
      "text_native": "ठीक है। ओके, ओके सर। ओके, थैंक यू महेश जी।"
    },
    {
      "ucid": "21112178851465551",
      "idx": 75,
      "speaker": "customer",
      "start_s": 154.4,
      "end_s": 155.0,
      "text_en": "Welcome.",
      "text_native": "वेलकम।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178851465551",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes Mahesh ji, is there any requirement coming up this month for HR, CR, sheets, coils?",
      "comment": "The agent did not ask for permission to speak; he jumped directly into asking for a requirement."
    },
    {
      "ucid": "21112178851465551",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "is there any requirement coming up this month for HR, CR, sheets, coils?",
      "comment": "The agent did not lead with a price or availability hook, instead opening with a direct requirement check."
    },
    {
      "ucid": "21112178851465551",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "is it trading? ... how much do you procure monthly, by the way? ... after that do you pay on credit or on advance only? How do you do it?",
      "comment": "Agent successfully identified the customer segment (trader), monthly volume, and payment method, but did not ask about applications, current suppliers, or JSW share."
    },
    {
      "ucid": "21112178851465551",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "You will get pure JSW material only, that's the only difference in our pricing compared to the outside. Outside, they give you mixed-make material.",
      "comment": "Agent pitched the 'pure JSW material' USP in direct response to the customer's question about material quality."
    },
    {
      "ucid": "21112178851465551",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "5.8 thickness, yes, correct. ... 6 feet by 10 feet, of 1800, right? ... And how many tons will it be? ... 10 tons.",
      "comment": "After the customer re-engaged, the agent successfully captured a specific requirement including thickness, dimensions, and quantity."
    },
    {
      "ucid": "21112178851465551",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, I'll get this checked for you first, in 5. 5.8 mm.",
      "comment": "Agent committed to a clear next step of checking stock for the specified material, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "21112178851465551",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "It never happened, so what can I do? Your transactions don't work out.",
      "response": "Give me the inquiry this time, I'll do something, I'll talk to the plant."
    },
    {
      "ucid": "21112178851465551",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "We should get a good rate, however we have to do it.",
      "response": "Understood. I'll do it, I'll talk about the rates first, okay?"
    },
    {
      "ucid": "21112178851465551",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay. Send the rates and all once, what are they for today.",
      "response": "Today's is 61400, sir, for coil."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}